Customer Support Manager at TeaLeaf Technology, Inc.
San Francisco Bay Area
- Current
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- Customer Support Manager at TeaLeaf Technology, Inc.
- Past
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- QA Manager at TeaLeaf Technology, Inc.
- QA Engineer at TeaLeaf Technology, Inc.
- Director of Software Development at Sys Labs, LLC
- QA Engineer at Sys Labs, LLC
- Graduate Research Assistant at UC Davis
- Education
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- University of California, Los Angeles
- Cornell University
- Recommended
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1 person has recommended Al - Connections
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101
connections
- Industry
- Computer Software
- Websites
Al Chou’s Summary
Scientific numerical computation including vector supercomputing and massively parallel computing; dynamic Web site development; white and black box software quality assurance including development of and in automated test frameworks; customer technical support and troubleshooting and management thereof; customer support process workflow development and automation. Experience in TCP/IP network data analysis of SPAN/mirror/monitor port (or network tap) traffic.
Especially interested in development of back-end systems and dynamic programming languages/environments (e.g., Ruby, Rails).
Al Chou’s Specialties:
test/behavior driven development; extreme facility with programming languages; extensive experience with HTTP traffic content analysis; fast mental modeling of systems leading to clear and succinct summarization of complex situations (e.g., during troubleshooting or documentation); high-bandwidth multitasking of sensitive customer troubleshooting cases; power user / administrator level skills on Linux/Unix, Mac OS (X and Classic), Windows desktop and server OS's
Al Chou’s Experience
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Customer Support Manager
TeaLeaf Technology, Inc.
(Privately Held; 51-200 employees; Computer Software industry)
June 2005 — Present (4 years 7 months)
Managed technical support team for enterprise software solution; provided technical support, software development, and deployment strategy and planning services to customers. Developed customer support workflow and tracking process. Supported over 200 client companies single-handed for over six months in 2006. Developed software in Ruby, TCL, and C# to perform custom tasks using data collected by our product. Developed product configuration assistance tools in Ruby and PERL. Customized Web-based CRM/support software tool. Researched and debugged ActiveSalesforce Rails data connector as enabling technology for custom support Web application layered over Salesforce.com.
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QA Manager
TeaLeaf Technology, Inc.
(Privately Held; 51-200 employees; Computer Software industry)
July 2001 — June 2005 (4 years )
Developed, maintained, and ran automated test suite, providing interpretation of test run results to development team and management. Introduced Ruby Test::Unit as an alternate test case framework. Implemented browser-level Web application testing via Watir and custom XML DSL. Provided summary reports on bug tracking statistics using Ruby database access scripts. Maintained and enhanced TCL- and Java-based production software using Test-Driven Development and WELC techniques. Developed software tools in Ruby, TCL, JScript, and VBScript for both internal and external use. Wrote end-user documentation.
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QA Engineer
TeaLeaf Technology, Inc.
(Privately Held; 51-200 employees; Computer Software industry)
April 2001 — July 2001 (4 months)
Performed black box and white box testing and code review of enterprise software products, both server-side and client components. Developed software emulator in Ruby of Intel Datamine network switch prototypes for testing of our Datamine client. Developed test plans. Developed production software in PERL.
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Director of Software Development
Sys Labs, LLC
(Privately Held; 1-10 employees; Computer Software industry)
January 2000 — March 2001 (1 year 3 months)
Managed and participated in development of automated and manual tests for Tumbleweed's IME 4 product. Conducted requirements gathering and architecture and prototype development for Web-based application. Developed test plans and proposals for clients and wrote and delivered test result reports. Trained and supervised team in Microsoft WHQL testing and Windows black-box software testing.
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QA Engineer
Sys Labs, LLC
(Privately Held; 1-10 employees; Computer Software industry)
September 1999 — December 1999 (4 months)
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Graduate Research Assistant
UC Davis
(Educational Institution; 10,001 or more employees; Higher Education industry)
October 1992 — September 1999 (7 years )
Wrote and ran simulations studying the physics of electromagnetic wave propagation in plasma on Cray and IBM vector and massively parallel supercomputers. Analyzed and visualized output data using IDL / PV-WAVE. Developed solver for electrostatic wave damping in non-Maxwellian plasmas with 3-D graphical visualization of output.
Al Chou’s Education
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University of California, Los Angeles
MS , Electrical Engineering (Plasma Physics) , 1989 — 1999
Performed research in both computer simulation of elelctromagnetic wave propagation in plasmas and experiments in electromagnetic plasma diagnostics development.
Awarded MS in March 1992 and continued in Ph.D. program.
MS work was supported by a Department of Energy Magnetic Fusion Science Fellowship. -
Cornell University
BS , double major: Applied & Engineering Physics; Electrical Engineering , 1985 — 1989
- Activities and Societies:
- Tau Beta Pi, Eta Kappa Nu
Additional Information
Al Chou’s Websites:
Al Chou’s Groups:
Apache Software Foundation (Commons-Math), Radiant CMS Gallery extension developer (http://gravityblast.com/projects/radiant-gallery/), Railfrog developer community (http://www.Railfrog.com/)
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Ruby and RubyOnRails -
Tealeaf Users -
Software Craftsmanship
Al Chou’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- expertise requests
- business deals
- getting back in touch
