Alan Mansfield

Current

Manager - Global Operations Center at Interpublic Group of Companies
Manager - Enterprise Service Desk at Interpublic Group of Companies
Field Services - Support Team Manager at Interpublic Group of Companies

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Past

IT Director at Waitt Radio
Corporate LAN Administrator at Journal Broadcast Group
LAN Engineer at First National Bank of Omaha

Network Administrator at Quantum Alliance, LLC

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1 more...

Education

Bellevue University
University of Nebraska at Omaha

Recommended

22 people have recommended Alan

Connections

263 connections

Industry

Information Technology and Services

Websites

Alan Mansfield’s Summary

•Experience managing multiple projects, involving a diverse group of stakeholders both nationally and globally.

•A distinguished career directing and managing information technology, including the design, implementation, configuration, and support of fully functional and reliable systems and support mechanisms.

•Technical proficiency in numerous platforms, network protocols and software packages.

•Proven track record of team building, management, professional development of team members, and goal setting.

•Excellent strategic planning and budgeting.

•Strong background rooted deeply in Customer Service and Satisfaction.

•High resolution rates to complaints and problems.

•Excellent relationship building skills.

•Outstanding organizational skills, which have proven to be a critical asset in developing, maintaining and supporting dynamic information solutions.

•Ability to effectively communicate deliverables and expectations to all levels of management.

Alan Mansfield’s Specialties:

▪ Client Relationships & Management

▪ System Analysis, Integration & Implementation

▪ Strategic & Tactical Planning

▪ Project Management

▪ Process Improvements, Automation & Optimization

▪ Revenue/Profit Improvement

▪ Vendor Negotiations & Contract Management

▪ Customer Support/Help Desk

▪ Team Building, Mentoring & Leadership

Alan Mansfield’s Experience

Manager - Global Operations Center

Interpublic Group of Companies

(Public Company; IPG; Marketing and Advertising industry)

January 2009 — Present (11 months)

Currently implementing a Global Operation Center that provides critical monitoring, escalation, and reporting of key services such as Enterprise Data Centers, Global Messaging, Active Directory, Networks, and a diverse catalog of applications.
Manager - Enterprise Service Desk

Interpublic Group of Companies

(Public Company; IPG; Marketing and Advertising industry)

January 2008 — Present (1 year 11 months)

Transitioned Centralized Service Desk from New York to Omaha. Manage a group of analysts that support Active Directory administration, MS Exchange adminisitration, systems security, desktop break/fix, support call escalation, and a host of other support functions.
Field Services - Support Team Manager

Interpublic Group of Companies

(Public Company; IPG; Marketing and Advertising industry)

December 2004 — Present (5 years )

Manage team of desktop, server, and network support personnel. Project Manager for various software deployments including SAP.
IT Director

Waitt Radio

(Privately Held; 501-1000 employees; Broadcast Media industry)

July 2004 — December 2004 (6 months)

Responsible for all IT across 5 states and 36 locations.
Corporate LAN Administrator

Journal Broadcast Group

(Public Company; 1001-5000 employees; Broadcast Media industry)

May 2002 — July 2004 (2 years 3 months)

Responsible for implementation, maintenance, and support of technology in the Central Region (Omaha, NE., Springfield, MO., Tulsa, OK., Wichita, KS.)
LAN Engineer

First National Bank of Omaha

(Privately Held; 5001-10,000 employees; Banking industry)

April 1995 — May 2002 (7 years 2 months)

Implementation, maintenance, and support of desktop technology.
Network Administrator

Quantum Alliance, LLC

(Privately Held; 51-200 employees; Investment Management industry)

May 2000 — February 2001 (10 months)