AJ Matela

Current

• Training Development Coordinator / Instructional Designer and Developer at West Corporation /West Contact Services

Past

• American Accent and Client-Specific Product Trainer at West Corporation
• Operations Trainer at West Corporation
• Production and Road Manager at 7003 Dynamix

• Business Week Participant at Unilever Business Week 2002

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Education

• University of the Philippines

Recommended

1 person has recommended AJ

Connections

126 connections

Industry

Professional Training & Coaching

AJ Matela’s Summary

◘ Analysis, Design, Development, Implementation, Evaluation of Training Modules and Materials
◘ Computer-Based and Web-Based Training Material/Program Development
◘ American Accent Neutralization Training
◘ Client and Product Specific Training Facilitation
◘ Technical Support: Troubleshooting Internet Connectivity,
◘ MS Office Applications
◘ Adobe and other Applications: Dreamweaver, Photoshop, Camtasia 5.0 and 6.0, Acrobat Pro 7.0, GoldWave, FlashPaper, Captivate 3.0 and 4.0, Premiere, Ulead Video Editing
◘ Content Writing and Editing for Websites and Blogs
◘ Social Media Relations
◘ Blog Setup and Management
◘ Search Engine Optimization
◘ Social Networking
◘ Events planning hosting and organizing
◘ Public Relations and Marketing
◘ Background in Video Production
◘ Extensive Background and Experience in Student Publication and Magazine Production

AJ Matela’s Specialties:

Blog and Website Management
Public Relations and Marketing
Search Engine Optimization and Marketing
Events Organizing
Events Hosting
Public Relations, Advertising and Marketing
Computer-Based Training Development
Web-Based Training Development
Team Management
Instructional Design.
Training Needs Analysis.
Curriculum Development, Design, Implementation, Analysis, Evaluation.
Training and Coaching.
American Accent and Culture Training.
Client Services/Relations

AJ Matela’s Experience

• Training Development Coordinator / Instructional Designer and Developer

  West Corporation /West Contact Services

  (Privately Held; Telecommunications industry)

  July 2005 — Present (4 years 5 months)

  ◘ Analysis, Design, Development, Implementation, Evaluation of Training Curricula, Training Materials and Modules for Philippines and United States Sites
  ◘ Develops Web-based and Computer-based Training programs (for onsite learning and e-learning) using Adobe Captivate, Dreamweaver, MS Office Applications, Photoshop, Camtasia, Goldwave, etc.
  o Specializations: American Accent and Accent Neutralization, Soft Skills Training, Financial Services, Credit Card Services, Billing, Collections, Pharmaceuticals, Gift Card Solutions,Trucking Industry Cards Solutions, Customer Service, Retention, Technical Support, Directory Assistance, Home TV Shopping, Ordertaking, Sales, Crisis Management
  o Clients (US-Based): Pharmaceutical Company, Internet Service Provider, Banks, Credit Card Companies, Telephone Service Providers, Mobile Phone Service Providers, Gift Card Solutions
  Providers, Home TV Shopping, Department Stores, Trucking Industry Cards Services Provider, Online Personals, Toys Specialty Stores, IPTV Service Provider,
  
  ◘ Coordinates with Operations and Quality on effectiveness of programs developed based on post-training performance
  ◘ Coordinates directly with clients regarding their needs, requests and demands
  ◘ Reviews output of other developers
  ◘ Attends weekly conference calls with clients for training needs and concerns
  ◘ Conducts Train-the-Trainer (T3) sessions (Live, Over-the-phone
  conference, webinar, web/netmeeting)
  ◘ Conducts Corporate Management and Staff Development Training
  ◘ Provides coaching to Trainers on processes and facilitation skills
  ◘ Writes articles for company-wide (US and Philippines) quarterly and monthly newsletters
  ◘ Acts as Officer-in-Charge in absence of Training Manager, or as assigned
  ◘ Responsible for company-wide (Philippines) events planning, hosting and implementation

• American Accent and Client-Specific Product Trainer

  West Corporation

  (Privately Held; 10,001 or more employees; Consumer Services industry)

  December 2004 — July 2005 (8 months)

• Operations Trainer

  West Corporation

  (Privately Held; 10,001 or more employees; Professional Training & Coaching industry)

  December 2004 — July 2005 (8 months)

• Production and Road Manager

  7003 Dynamix

  (Privately Held; 1-10 employees; Entertainment industry)

  June 2003 — June 2004 (1 year 1 month)

  Road Manager for Nyoy Volante and Mannos.
  PR Writer
  Assistant Stage Manager for Concerts
  Scripts and Spiels Writer

• Business Week Participant

  Unilever Business Week 2002

  (Professional Training & Coaching industry)

  2002 — 2002 (less than a year)

AJ Matela’s Education

• University of the Philippines

  Communication Arts , Broadcasting, Speech Communication, Creative Writing, Theater, Journalism , 1998 — 2003

  Activities and Societies:

  Editor-in-Chief, Himati - Official Student Publication
  1st Councilor, University Student Council
  Public Relations Manager - UP Mindanao Debating Varsity
  Finance Officer - Communicators' Guild
  President - Luwad Theater Group
  Events Host for various student and city-wide activities

Additional Information

AJ Matela’s Groups:

Pinoy Blogsphere, MadCrowdMedia, Brick and Mortar Training Development Team, West Corporation, Digital Filipino E-Commerce Club, Blog and Soul Movement, Ang Ladlad (A network of lesbian, gay, bisexual, and transgender Filipinos)

•    DigitalFilipino.com Club
•    The Recruitment Network
•    Instructional Design & E-Learning Professionals' Group
•    West Corporation Employees & Alumni

AJ Matela’s Honors:

Winner of the Top 10 Emerging Influential Blogs of 2008
Winner of Best Single Videocast/Podcast at the Philippine Blog Awards 2008
Nominated for Best Personal Blog at the Philippine Blog Awards 2008
Nominated for Best Single Blog Post - Food Category at the Philippine Blog Awards 2008
Nominated for Best Videocast/Podcast at the Philippine Blog Awards 2008

AJ Matela’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch