Stephen E. Smith

Current

Management Lecturer & Senior English Lecturer, Faculty of ICT at Mahidol University
Corporate Training Instructor at Inlingua Thailand
English Instructor at Go Inter

Alumni Life Member at Alpha Kappa Psi

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Past

English Instructor at Satri Withaya Girls High School
English Instructor at YMCA
English Instructor at Izuka English College

English Instructor at Kyushu Gaigo College
English Instructor at Family English School
Assistant Language Teacher (ALT) at Japan Exchange and Teaching Programme
Customer Service at Page America
Night Auditor, Guest Services, & Reservations at Palm Beach Hilton Oceanfront Resort
Customer Service Manager at Burdines
Vocal Eyes at University of Florida
Teller at Citizens First Bank of Ocala

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8 more...

Education

Mahidol University
University of Florida
University of Florida - Warrington College Of Business

Ocala Forest High School

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1 more...

Recommended

3 people have recommended Stephen E.

Connections

500+ connections

Industry

Higher Education

Websites

Stephen E. Smith’s Summary

After 10 years in retail as a customer service manager, responsible for both customer service and numerous operation functions, I followed my dream to work in Japan. What was supposed to be a short three year stint as an English instructor turned into a major career change. I fell in love with teaching and have taught English as a Foreign Language (EFL) at a variety of institutions, ranging from kindergarten to university. The bulk of my teaching experience has been at the secondary level and in higher education.

My secondary experience started when I spent the first three years of my teaching career in an Intensive English program at a Japanese government high school located in Fukuoka Prefecture (1995-1998). I followed that up several years later by helping to establish an Intensive English Program at one of the most prestigious girls' high schools in Bangkok, Thailand (2002-2004).

My higher education experience began in my fourth year in Japan where I worked for four years at a foreign language vocational school (1998-2002). Since 2004, I have been teaching EFL, EAP, ESP and Management at the number one ranked university in Thailand. I served as the Head English Teacher in my department from 2007 to 2009.

I would like to continue my career in education management. Although I would like to remain in the classroom, I would also like to take on more managerial and decision making responsibilities, particularly in the areas of student services and recruitment.

I also have a wide variety of experience teaching corporate English courses and language school conversation classes.

Stephen E. Smith’s Specialties:

Management: scheduling, planning, evaluating, budgeting, training, and customer relations.

University Courses Taught: Technical English, Academic Reading, Public Speaking & Presentations, Business Writing, Introduction to Management

Stephen E. Smith’s Experience

Management Lecturer & Senior English Lecturer, Faculty of ICT

Mahidol University

(Educational Institution; Higher Education industry)

2004 — Present (6 years )

Administrative Experience:

Instructor Workload Planning
Course Scheduling
Interviewing of Prospective Instructors
Student Leveling
Creating and Administering Exams
Coordinating with Thai Management and Support Staff
Editing Business and Technical Documents
Student Advising and Coaching

Courses Taught:

Introduction to Management
Public Speaking and Presentations
Business Writing
Technical English
Academic Reading Skills
Weekly Graduate Discussion Workshop
Corporate Training Instructor

Inlingua Thailand

(Privately Held; 51-200 employees; Education Management industry)

2002 — Present (8 years )

Conduct English courses for a wide range of business professionals, including top executives, mid-level managers, administration staff, software developers, secretaries, and service technicians.

Industries in which I have taught include law, insurance, travel and tourism, MICE, printing and publishing, telecommunications, vehicle manufacturing, government agencies, and financial software solutions.

I have taught a variety of Business English topics which have included negotiations, telephone skills, basic email correspondence, office conversation, and business travel.
English Instructor

Go Inter

(Educational Institution; 1001-5000 employees; Primary/Secondary Education industry)

2002 — Present (8 years )

Currently teach basic English focusing on conversation skills to preteens (ages 10-12).

Although this has been my main area for the last several years, I have also taught other levels ranging from ages of 7 to 16.
Alumni Life Member

Alpha Kappa Psi

(Non-Profit; Non-Profit Organization Management industry)

1986 — Present (24 years )

Florida Gold Coast Alumni Chapter (founding member 1994 - present); Alpha Phi Foundation Scholarship Selection Committee (2008); FGCAC Scholarship Selection Committee (1999); Sectional Director of Alumni Programming (SE Region 1993-1995); Chairman, Alpha Kappa Psi Foundation Fundraising Benefit (South Florida 1994); District Director (University of Miami, Stetson University, and Florida International University 1988-1993); etc.
English Instructor

Satri Withaya Girls High School

(Educational Institution; 51-200 employees; Primary/Secondary Education industry)

2002 — 2004 (2 years )

Helped establish an Intensive English Program (IEP) for 7th to 12th grade students. The program started with about 120 students in 7th grade and grew to over 300 students in grades 7, 8, and 10 in the two years that I taught at the school.

Planned and developed one and two day English camps for the IEP students.

Developed and coached seminars for school executives of the Thai Ministry of Education.
English Instructor

YMCA

(Education Management industry)

2000 — 2002 (2 years )

Taught conversation and culture classes to adult students ranging from beginning to advanced levels. Taught corporate English classes.
English Instructor

Izuka English College

(Higher Education industry)

1999 — 2002 (3 years )

Taught conversation classes to adult, kindergarten, elementary, and junior high school students.
English Instructor

Kyushu Gaigo College

(Higher Education industry)

1998 — 2002 (4 years )

Taught courses in TOEFL, TOEIC, Desktop Publishing, Composition, Academic Writing, Cross-cultural Communication, Speech Communication, study abroad preparation, job preparation, and conversation. Evaluated students' performance through classroom participation, testing, essays, and research papers. Assisted in the research and implementation of study abroad opportunities. Assisted in the research for possible post graduation jobs for our graduates. Prepared students' final grade reports by compiling scores from all teachers. Taught worker retraining and corporate English classes.
English Instructor

Family English School

(Higher Education industry)

1998 — 2000 (2 years )

Taught courses in English conversation and discussion, business English, and travel English to students ranging from junior high school to adult. Substituted for kindergarten and elementary school classes.
Assistant Language Teacher (ALT)

Japan Exchange and Teaching Programme

(Primary/Secondary Education industry)

1995 — 1998 (3 years )

Fukuoka Prefecture Board of Education
Denshukan High School, Yanagawa-shi

Team taught a specialized English Course with Japanese teachers of English; prepared lesson plans; evaluated students' performance through various methods including written and oral exams, essays, and class participation; helped students prepare for a variety of exams including Eiken, TOEFL, and university entrance exams; and developed and implemented seminars for both students and teachers.
Customer Service

Page America

(Telecommunications industry)

1994 — 1995 (1 year )

Assisted customer with their billing inquiries; analyzed and resolved billing discrepancies; audited and managed billing for two major accounts; audited vendor billings; designed service packages based on customers' needs and usage history; proactively retained customers; and upgraded customers to more advanced technologies.
Night Auditor, Guest Services, & Reservations

Palm Beach Hilton Oceanfront Resort

(Hospitality industry)

1992 — 1995 (3 years )

Audited and paid vendor invoices and travel agent commissions; researched and resolved customer third party billing problems; audited and reconciled daily income; served as the night manager; trained all night auditors and front desk staff on night audit procedures; serviced arriving and departing guests; answered customer inquiries and processed customer reservations; managed daily room inventory; and processed group sales reservations.
Customer Service Manager

Burdines

(Public Company; FD; Retail industry)

1984 — 1994 (10 years )

Customer Service Manager. Managed the customer service, cash office, and shipping departments of the third largest store in the company; managed, trained, and evaluated a 10 to 15 person staff; managed and purchased office supply inventory; researched and resolved customer credit problems; audited and reconciled the daily revenue; implemented start up procedures for new store opening; chaired the United Way committee; and was a member of the Safety and Shortage committees. (1988 - 1994)

Merchandise Manager. Merchandised and managed the men's furnishings, suits, and activewear departments of the second largest store in the company (sales of $3.5 million per year); negotiated with the corporate buying office for improved merchandise assortments. (1988)

Customer Service and Sales Associate. (1984 - 1987)
Vocal Eyes

University of Florida

(Higher Education industry)

1984 — 1986 (2 years )
Teller

Citizens First Bank of Ocala

(Banking industry)

1982 — 1983 (1 year )

Stephen E. Smith’s Education

Mahidol University

Master of Management , New Technology Ventures , 2010 — 2012 (expected)
University of Florida

BSBA , Marketing , 1983 — 1987
University of Florida - Warrington College Of Business

BSBA , Marketing , 1983 — 1987

Certificate (minor): Latin American Studies

Activities and Societies:

Alpha Kappa Psi Professional Business Fraternity (Life Member), Vocal Eyes: UF Textbook Recording Project for the Print Impaired, Alpha Lambda Delta Honor Society, Phi Eta Sigma Honor Society
Ocala Forest High School

High Honors , College Preparatory , 1979 — 1983

Additional Information

Stephen E. Smith’s Websites:

Stephen E. Smith’s Interests:

Social Media Marketing as used in Education

Stephen E. Smith’s Groups:

Thai TESOL, JETAA, Alpha Kappa Psi

Alpha Kappa Psi
Friends Of Florida
International Business
Retail Industry Experts
Friends of Japan / Nippon no Yuujin
$Thailand Connection ราชอาณาจักรไทย \ Professionals and Friends$ Thailand Connection ราชอาณาจักรไทย \ Professionals and Friends
Business in Japan
UF Alumni & Friends
Retailers Industry Management Group: Merchandising, Finance, Supply Chain, E-commerce, IT Technology
Network with Gators
ESL Educators
UF Alumni Association
NAFSA: Association of International Educators
Alpha Kappa Psi Atlanta Alumni Chapter
Thailand Professionals
Business English Group
Official Japan Exchange and Teaching (JET) Programme and Alumni Association (JETAA)
Technology in Education
Training Professionals
IT Expats in Thailand
Disability Student Services Professionals
Friends of Thailand / ชมรมเพื่อนไทย
JALT - Japan Association for Language Teaching
Learning Abroad Professionals
Higher Education Professionals
International Co-ordinators of Higher Education Institutions (ICHEI)
Professional English Teachers Network
TESOL
Higher Education Public Relations and Marketing Group
Burdines (Macys Florida) Current and Alumni Group
ESL International
Fukuoka / 福岡 Network
ASEAN JETAA
Florida Gold Coast Alumni Chapter of Alpha Kappa Psi
Alpha Phi Chapter of Alpha Kappa Psi
Mahidol University Network
Gators in Asia
Macy's Alumni Group
ETJ (English Teachers in Japan)
Alpha Kappa Psi International Network
Web 2.0 for Higher Education
English Language Services Professionals
Higher Ed Cafe
Gators in Retail
BESIG
Official Japan Exchange and Teaching (JET) Program(me) Alumni Association (JETAA) of Western Japan
Citynetevents.com / bangkok
Faculty of Information and Communications Technology
English Language Teachers and Trainers of ESL
AKPsi - Sigma Omega Chapter Alumni (Florida Atlantic University)
AKPsi - Omega Rho Chapter Alumni (Nova Southeastern University)
Southeast Region Subgroup
Thailand Educators Network
College of Music, Mahidol University
Faculty of Science, Mahidol University
Faculties of Medicine, Mahidol University
Gators in India
Ocala Gators - Fans & Alumni