
End-to-End IT Service Management
Dallas/Fort Worth Area

End-to-End IT Service Management
Dallas/Fort Worth Area
Andy Ivey helps organizations mature their IT operations by documenting existing business processes, organizing support workflows, and leading tool and framework adoptions. His management-level technical skills are backed by hands-on experience, preeminent management training, and industry certification.
* IT Service Management (ITSM)
* Enterprise Systems Management (ESM)
* Event & Response Management
* Service Monitoring & Control
Business Analysis Body of Knowledge (BABOK), The Open Group Architecture Framework (TOGAF), Turnaround Management, Microsoft Operations Framework (MOF), IT Infrastructure Library (ITIL), Control Objectives for Information and related Technolog.(COBIT), Resilience Engineering, The Deming System of Profound Knowledge, Human Factors, Industrial, & Organizational Psychology
2009, FPU Coordinator, Dave Ramsey's Financial Peace University,
2007, Graduate, Citizens Police Academy, Dallas Police Department,
2005-2006, Member-at-large, Board of Directors, Groundwork Dallas,
2005-2006, Secretary, Board of Directors, Dallas Homeowners League,
A+, i-Net+, Network+, Project+, Security+, and Server+ Certified Professional, Computing Technology Industry Association
Associate, Data Center University
CIW Associate, Certified Internet Web Professional Program
ITIL Foundation Certificate, Examination Institute for Information Science
Emergency Management Institute Certificate, Federal Emergency Management Agency
Microsoft Certified Professional, Systems Management Server, Microsoft Windows Server 2003, and Windows XP
Microsoft Certified Technology Specialist, System Center Operations Manager 2007, Configuration
Certified Novell Administrator, Novell, Inc.
SNIA Certified Professional, Storage Networking Industry Association
CWNP Wireless #, Certified Wireless Technology Specialist