
End-to-End IT Service Management
Dallas/Fort Worth Area

End-to-End IT Service Management
Dallas/Fort Worth Area
3 more...
A stabilizing force with the willingness to lead difficult projects and the ability to bolster stakeholder confidence. A working knowledge of industry best practice is delivered with a skeptical eye in favor of best-fit solutions for unique environments. Process-oriented problem solver with a hands-on technical skill set exercised at some of America’s most admired companies. A compliment of self-taught industry certifications is well matched to a business know-how that bridges both theory and practice.
Information Systems Planning, Delivery, Operation, and Management
Service Monitoring & Control
Enterprise Systems Management
ITIL & MOF Process Automation
Event & Response Management
Business Service Management
Business Analysis Body of Knowledge (BABOK), The Open Group Architecture Framework (TOGAF), Turnaround Management, Microsoft Operations Framework (MOF), IT Infrastructure Library (ITIL), Control Objectives for Information and related Technolog.(COBIT), Resilience Engineering, The Deming System of Profound Knowledge, Human Factors, Industrial, & Organizational Psychology
2009, FPU Coordinator, Dave Ramsey's Financial Peace University,
2007, Graduate, Citizens Police Academy, Dallas Police Department,
2005-2006, Member-at-large, Board of Directors, Groundwork Dallas,
2005-2006, Secretary, Board of Directors, Dallas Homeowners League,
A+, i-Net+, Network+, Project+, Security+, and Server+ Certified Professional, Computing Technology Industry Association
Associate, Data Center University
CIW Associate, Certified Internet Web Professional Program
ITIL Foundation Certificate, Examination Institute for Information Science
Emergency Management Institute Certificate, Federal Emergency Management Agency
Microsoft Certified Professional, Systems Management Server, Microsoft Windows Server 2003, and Windows XP
Microsoft Certified Technology Specialist, System Center Operations Manager 2007, Configuration
Certified Novell Administrator, Novell, Inc.
SNIA Certified Professional, Storage Networking Industry Association
Wireless #, Planet3 Wireless CWNP Program