
Emerging Information Professional
Greater Seattle Area

Emerging Information Professional
Greater Seattle Area
My goal is to work in a challenging and engaging environment, and to use my skills as an emerging information specialist to provide friendly, effective, and innovative services within the realm of library service.
* Over six years of library experience as a paraprofessional.
* Multiple areas of technological expertise and numerous experiences managing projects using information technology.
Technology implementation, project management, applied technology research
(Government Agency; 10,001 or more employees; Government Administration industry)
May 2008 — Present (1 year 3 months)
As the Online Resources Consultant at the Washington State Library I work on many of the projects in the Library Development program that deal particularly with online resources. Of these, I am the coordinator for Statewide Virtual Reference Services, and I assist other project coordinators with statewide database licensing, downloadable audiobooks, and the statewide catalog.
(Educational Institution; 10,001 or more employees; Higher Education industry)
January 2008 — May 2008 (5 months)
Oversaw operations in the IT Lab during evenings and weekends, including troubleshooting computer and printer problems for LIS students. Performed special projects as directed, including: designing and implementing an internal wiki for LIS student use; researching and installing special software to assist in web design; updating manuals and help files for various computer- and printer-related tasks.
(Educational Institution; 201-500 employees; Higher Education industry)
May 2007 — September 2007 (5 months)
Planned, coordinated, and implemented special projects, including: development and population of an intranet reference wiki; development and design of a University WordPress MU blog template and creation of a library blog; research, analysis, and comparison of available electronic reserves systems, including mainstream and open source products; research, compare, and implement a free, online, instant-messenging reference tool to place on the library website. Provided reference service at the reference desk and online through the OCLC QuestionPoint Virtual Reference service in both local and national queues.
(Educational Institution; 201-500 employees; Higher Education industry)
August 2004 — September 2006 (2 years 2 months)
Responded to patron research inquiries in person, by telephone, and electronically; interpreted and explained library policies and procedures. Conducted reference interviews and assisted patrons in location library materials and information. Supported students and faculty with research, information, and computer troubleshooting.
Provided computer support with network and user accounts, and performed troubleshooting for printer and copier issues. Provided administrative assistance to the library director, including answering phones, scheduling meetings, balancing financial spreadsheets, ordering supplies, coordinating with other departments and monitoring staff welfare.
(Public Company; 11-50 employees; Libraries industry)
January 2005 — July 2005 (7 months)
Processed, sorted, organized, and shelved assigned library materials. Performed backup circulation duties including checking materials in and out, receiving hold requests, answering incoming phone calls and processing library card applications. Provided customer service to library patrons including responding to general inquiries, locating library materials, and providing assistance with computer equipment.
(Public Company; 1-10 employees; Libraries industry)
September 2003 — July 2004 (11 months)
Circulated library materials, including fulfilling reserves. Ran all library reports, including: overdues, weeding, activity statistics, purchase alerts, fine statistics and collection reports. Called patrons on overdue items.
Organized a one-on-one computer tutoring program, including contacting and training teens, arranging meetings, and creating outlines for four different computer classes. Ordered printer and computer supplies. Performed troubleshooting on printer and computer issues for staff and patrons, including network and automation issues.
Crosstrained in reference and technical services departments, and assisted reference and technical services staff training in the circulation department. Covered the reference desk when necessary.
(Public Company; 11-50 employees; Libraries industry)
December 2002 — September 2003 (10 months)
Circulated library materials, assisted patrons in finding, choosing, and order items, and fielded Answered phones and directed calls, and performed troubleshooting on technical computer and printer issues.
MLIS , Librarianship , 2006 — 2008
BA , Literature, French , 1998 — 2002
Libraries and librarianship, web 2.0 technologies, music, dance, computers
ALA Class of Emerging Leaders: 2009