
Internal Quality Assurance Auditor at BNP Paribas
United Kingdom

Internal Quality Assurance Auditor at BNP Paribas
United Kingdom
Bilingual (French / English) professional with progressive experience gained in both the UK and France, underpinned by an impressive academic background; accustomed to project management - coordinating resources effectively to achieve targets within often stringent constraints. Relishes challenges and demonstrates in-depth analytical and strategic ability to facilitate operational and procedural planning. Speciality in cross cultural management and risk management.
International business development, consultancy, project management, cross cultural management, risk management
(Real Estate industry)
July 2008 — Present (1 year 5 months)
Proactive member of the Compliance and Permanent Control function of the BNP Paribas Group.
Responsible for preserving and building upon the reputation of the Group through the conducting quarterly Quality Assurance audits on our business lines and providing reports and recommendations to the Paris board and London Executive Committee.
Risk mapping of the business lines and business support functions and analysing the risks and permanent control measures to implement.
Ensuring the company retains its ISO 9001 Quality certification.
(Privately Held; 11-50 employees; Education Management industry)
February 2007 — December 2007 (11 months)
Responsible for internationally developing the activities of a private tuition company in the UK market
• Coordinating functions associated with client management, including: prospecting, sales, negotiation and
regular feedback contact;
• Consistently developing a network of 3000 nationwide Tutors with an average of 10 joining per day;
• Calling upon cross border / international experience of managing a team of Tutors.
(Educational Institution; 1001-5000 employees; Higher Education industry)
August 2005 — June 2006 (11 months)
• Assumed overall responsibility for student welfare and behaviour within University accommodation, including
managing a team of Resident Assistants;
• Trained and supervised a team of Resident Assistants to provide an efficient and effective customer service
experience for resident students;
• Designated main point of contact in emergency situations coordinating the Resident Assistants, university
security and assisting the emergency services;
• Liaised with emergency services and senior University staff;
• Leadership in confrontational situations involving students, parents and third parties.
MSc , International Development SME , 2006 — 2007
BA (hons) , International Business , 2002 — 2006
2nd Class honors graduate of a four year sandwich course with a compulsory year abroad at a French business school.
Courses included economics, IT for business, Business Ethics, Business Strategy, Japanese Economics and Business, French, Issues in European Integration.
Elected course Student Representative to the Student Union, elected Student Ambassador for the University.
Member of the University rowing club, rugby club, and karate club.
Erasmus , Business, Marketing, Sales , 2004 — 2005
Third year study abroad in a French Business School.
Modules studied entirely in French, include Human resource management, European Law, economic environments, retail distribution, marketing and technology, consumer behaviour
International management, International business, International sales, new technology, current affairs, photography, running, cycling, tennis, badminton, cinema, reading, website design, jazz music, music, volunteering, philanthropy, blogging, web 2.0, video 2.0