
ISP & Broadband IT Manager at Etisalat
Egypt

ISP & Broadband IT Manager at Etisalat
Egypt
IT Manager with 13 years of experience in the IT and Telecommunications industries. Built and managed competent teams to achieve hi-tech projects and programs with focus on the business targets.
• Business oriented strategic thinking
• Building skillful and target oriented teams
• Project management expertise (IPMA certified)
• Experienced in the full software lifecycle
• Skilled leadership – performing through people
• Communication and presentation skills
• Vendor management and negotiation skills
• Demand management and analysis expertise
• Standards literate (ISO, SOX, CMM, eTOM, ITIL, etc)
• Multinational working experience
Currently ISP & Broadband Manager at Etisalat Egypt:
responsible for all ISP IT in addition to Etisalat Broadband/Data products & services (ADSL & 3G).
Previously was Business Applications Manager at Etisalat Egypt: responsible for IT Demand Management for the Marketing, Marcom, Commercial Planning and Engineering departments. Previously was senior business analyst in Vodafone Egypt: resposible for Vodafone live! and Mobile TV services.
IT management, Project management, IPMA, Software development, Portals, Web development, Content, video streaming, 3G, Data services, VAS Applications, Messaging, ADSL, Broadband, Internet, ISP.
(Public Company; Telecommunications industry)
March 2009 — Present (9 months)
Reporting directly to the CIO. Responsible for leading the IT efforts required to:
- Build the commercial Broadband & Data products & services involving 3G & ADSL
- Merge four ISP companies acquired by Etisalat Egypt
- Build new commercial products & services for the merged ISP
- Automate the merged ISP company
- Manage Internet, content & data services and systems
Achievements:
- Built new IT organization structure and team for the ISP merger
- Built IT road map and merger plan for the new merged ISP company
- Established Etisalat ADSL new line of products totally converged with the 3G products
(Public Company; Telecommunications industry)
March 2007 — March 2009 (2 years 1 month)
Responsibilities:
• IT Demand Management for the Marketing, Marcom, Commercial Planning and Engineering departments. This includes business analysis, technical project management, and relationship management through managing team of project managers and business analysts.
• Plan the roadmaps for the owned platforms and ensure proper support and SLAs in place
• Align the IT plans with the business plans and calendars
• Build and implement a business process automation plan for the mentioned departments
• The typical projects include:
- Portal projects: Web portal, WAP portal, and SIM toolkit
- Self services: Internet Bill browsing, Bill e-payment, Balance recharge, etc.
- VAS applications: SMS broadcasting, MMS applications, and Mobile applications
- Promotions: Bonus on recharge, reduced minute rates, handset bundles, etc.
- Enterprise solutions: GIS, Mobile Number Portability, and business process automation
(Public Company; 10,001 or more employees; Telecommunications industry)
March 2007 — March 2007 (1 month)
Achievements:
• Participated in launching Etisalat Misr
• Built the Business Applications Demand Management unit
• Launched “Choose your number”, the first service for Etisalat Misr in the market
• Built and managed key platforms including the web portal, mobile portal, SIM menu toolkit, alerting engine, content delivery engine, promotions subscription system, and others.
• Launched aggressive time to market promotions and commercial products and services
• Introduced the IT Demand Management process and other processes
• Established strategic partnership deals with technology and services vendors
(Public Company; VOD; Telecommunications industry)
March 2005 — March 2007 (2 years 1 month)
Responsibilities:
• The demand & roadmap management, technical solutions selection, vendor selection, and project management & delivery for:
- Vodafone live! mobile portal
- Mobile TV and VoD platform
- Vodafone Music platform (full track music downloads)
• Research 3G portal technologies and evaluate their business value and application
• Coordinate with Vodafone group the global intranet roadmap
Achievements:
• Program management for launching the new 3G mobile portal including system architecture, Mobile TV and VoD platform and java client, 3G bearer detection, user experience for different device types, event/subscription based charging for all content types, DRM, and on-net/off-net search. The program required integration with 6 vendors. (2007)
• Participated in the 3G services network design and integration of Vodafone Egypt. (2007)
• Launched the first BPEL SOA platform in Vodafone Egypt. (2006)
(Public Company; VOD; Telecommunications industry)
March 2003 — March 2005 (2 years 1 month)
Responsibilities:
• Project management of Vodafone live! portal projects (on GPRS).
• Define new business processes.
• Evaluating projects for implementation including developing RFP’s and business cases.
• Research new technologies and evaluate their business value and application as per the business needs.
• Supervise technical implementation done by other team members and by the vendors.
• Design and set procedures to maintain complex highly available production environment, with providing tools for safe maintenance and development and for quality monitoring.
Achievements:
• Launched the first Mobile TV platform in the middle east (2004)
• Launched a new revamp version for Vodafone live! Portal (2004)
• Launched a full new version for Vodafone live! Portal (2005)
(Information Technology and Services industry)
January 2000 — March 2003 (3 years 3 months)
• Delivered a powerful web-based search engine for SiliconExpert (2003)
• Project management in terms of planning, time estimation and follow up.
• Lead the technical activities of the project in terms of design & implementation.
• Supervised a team of 12 software engineers in terms of planning, task assignment, follow up, technical guidance, coaching, etc.
• Managed a tailored application and participated in two commercial financial packages – one of them is an enterprise web-based application. The technical activities of the three projects included requirement analysis, architecture, design, etc.
(Information Technology and Services industry)
September 1996 — January 2000 (3 years 5 months)
• Worked in data gathering, analysis, design & development of more than six customer’s tailored applications and solutions; some were integrated with ready-made packages. The process of pre-sales analysis preparation and prototyping for many customers using various development tools was a common exercise. In addition for being exposed to multiple data migration and extraction processes among various databases, data formats, and character sets, and including ASCII/EBCIDC conversion, Arabic code pages, etc.
• Outsourced to Siemens for analysis, design and implementation of two software projects (fixed line traffic measurement tool and fixing charging post processing Y2K bugs).
• Participated in the analysis, design and implementation of MobiNil sales applications.
B.Sc. , Electronics & Communications Engineering , 1990 — 1996
IPMA, International Project Management Association,
Egyptian Syndicate of Engineers, LIONs, OpenNetworkers.info, GSM Community