Senior Project Manager, TechSoup Global
San Francisco Bay Area
- Current
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- Senior Project Manager at TechSoup Global
- Past
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- Senior Product Manager, Initiatives at YouthNoise.org
- Executive Web Producer at YouthNoise.org
- Project Manager at TechSoup.org
- Consultant at TechSoup.org
- Consultant at Agent Handy Studios (Self-employed)
- Change Agent - ePhilanthrophy Strategist at Benjamin & Company
- Quality Assurance Manager at Xaos Tools
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Erin Denny’s Summary
OBJECTIVE:
Employment that is challenging, creative, and vital in an environment where I can use my wide range of skills to create innovative solutions, enhancing my quality of life and career path for the betterment of the global community.
SKILLS SUMMARY:
• 8+ years of solid experience in all aspects of product, project and quality management.
• Strong documentation and functional specification skills and proven ability to quickly generate internal and external-focused documents, marketing materials, diagrams, reports, design concepts, test plans, training materials, and presentations.
• Ability to establish and maintain credibility, effective communication, trust, and rapport with direct reports, peers, clients, and senior management alike.
KEY ACCOMPLISHMENTS
• Lead multi-functional teams to build quality software and Web applications, always with the end user's needs & usability in mind.
• Demonstrated ability to find creative ways to present and execute projects, from both a design and a functional level.
• Developer of efficient processes by which organizational standards are set.
Erin Denny’s Specialties:
Specific skills include: project scope definition, budget management, business and technical requirements gathering and solution analysis, ownership of development and release schedules, control of project process and work flow, creation of technical presentations and documentation, management of cross-department planning and communication, and establishing solid working relationships with key stakeholders.
Erin Denny’s Experience
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Senior Project Manager
TechSoup Global
(Non-Profit; Computer Software industry)
December 2007 — Present (1 year 8 months)
Current Projects: MaintainIT Project, TechSoup Global Renaming Effort, & TechSoup Stock Makeover
* Coordinate project life cycle, defining scope, business requirements, functional and technical specifications, development, testing and implementation.
• Helped define and manage project budget.
• Tracking issues and project status, maintain up-to-date project plan.
• Scheduling and facilitating status and review meetings for team members and project sponsor.
• Managing team communications, building and maintaining relationships with executive management and vendors.
• Coordinating across multiple project teams, assuring adherence to overall objectives and standards, supervising external vendors, and providing input to other related projects.
• Take leadership role in establishing sound project management practices throughout the organization.
• Develop documentation models for developing, managing and reporting on grant driven, content & community projects. -
Senior Product Manager, Initiatives
YouthNoise.org
(Non-Profit; 11-50 employees; Non-Profit Organization Management industry)
August 2007 — November 2007 (4 months)
Worked on the following Initiatives:
• "Out of the Shadows" Campaign to End Youth Homelessness
• California Education Reform Initiative "Right To Learn"
• Helped to draft model architecture process for Movement Building via integration of Online, Offline and Mobile Channel content types and tools.
• Wrote high-level Mobile Channel Strategy based on best practice, research, and analysis of trends.
• Worked with Program team to establish and gather functional requirements for Hewlett Foundation funded California Education Reform Initiative.
• Owned and wrote Functional Specification documentation for Visioning / Storytelling Platform for California Education Reform Initiative.
• Worked with team to re-launch “Out of the Shadows” Initiative to end youth homelessness at http://youthnoise.org/homelessyouth
• Managed external SEM/SEO consultants. -
Executive Web Producer
YouthNoise.org
(Non-Profit; 11-50 employees; Non-Profit Organization Management industry)
May 2007 — August 2007 (4 months)
• Worked with Senior Management to define and refine the role of content and Production within the organization.
• Managed content production for successful beta launch of MyCauseIs… platform at http://youthnoise.org/mycauseis
(Product was in development when I arrived and functionality preset by Development team. Launched within first 3 weeks of my employment.)
• Managed bug reporting and functional acceptance testing for beta launch of MyCauseIs… platform.
• Managed beta outreach and user-generated / community acceptance of MyCauseIs… platform.
• Established baseline standards for content creation and page layout in Cause Channels.
• Built Production team and enabled reporting and issue escalation within organization structure and constraints. -
Project Manager
TechSoup.org
(Non-Profit; 51-200 employees; Non-Profit Organization Management industry)
October 2005 — May 2007 (1 year 8 months)
Projects included:
• eCommerce Process User Experience Overhaul
• Site Redesign: IA, Taxonomy, User Experience, and Graphic Design (launch forthcoming)
• HTML/XML Standards & CSS Overhaul
• Syndication Server Implementation
• Used the Project Life Cycle Methodology to plan, direct, coordinate and participate in activities of projects that spanned the entire organization's functional groups, ensuring goals/objectives of projects were accomplished within committed parameters.
• Communicated with project staff to outline work plan, assign duties/responsibilities, and scope of authority.
• Defined, negotiated and documented complex business requirements across functional teams.
• Worked with project team to refine established site User Personas, understanding the needs and personalities of current and target users.
• Managed outside contractors for the following activities: site usability studies, taxonomy creation, graphic design, and production. -
Consultant
TechSoup.org
(Non-Profit; 51-200 employees; Non-Profit Organization Management industry)
June 2005 — October 2005 (5 months)
• Assisted with launch of customized Content Management System (CMS).
• Created CMS training materials for TechSoup team rollout via internal wiki.
• Worked with project team to provide feedback on CMS for post launch revision specifications.
• Lead Quality Assurance efforts for EMEA Microsoft Modules, including localization into Portuguese, French, and Spanish. -
Consultant
Agent Handy Studios (Self-employed)
(Self-Employed; Myself Only; Non-Profit Organization Management industry)
April 2002 — May 2005 (3 years 2 months)
Clients included: Animals Asia Foundation, Environmental Protection Agency, and Project Open Hand.
Roles: Product Manager (Web), Project Manager (Web & Offline), Development Plan Authoring (Web & Fundraising / Sustainability), and ePhilanthropy Fundraising Consultant. -
Change Agent - ePhilanthrophy Strategist
Benjamin & Company
(Non-Profit Organization Management industry)
July 1999 — March 2002 (2 years 9 months)
• Produced fundraising-centric Web sites for top-rated releases from concept through implementation and maintenance.
• Documented and streamlined business process. Shortened company’s production cycle while increasing efficiency and transparency of client communication via custom Extranet tool.
• Worked closely with Sales and Marketing on proposals, mock-ups, client presentations, demo scripts, sample reports, marketing value projections, metrics and performance criteria. -
Quality Assurance Manager
Xaos Tools
(Privately Held; 11-50 employees; Graphic Design industry)
August 1997 — January 1999 (1 year 6 months)
• Worked closely with a cross-functional team of marketers, customer service representatives, writers, designers, producers, and engineers to create quality graphic design software.
• Created and managed product roadmaps and project plans, coordinated schedules and bug fixes to ensure products were delivered on time.
• Created Quality Plans for testing and measuring the quality of products throughout concept creation, development, testing, release and post release processes.
• Set-up and maintained bug tracking database, interfacing with engineering teams to implement product fixes in controlled manner.
• Performed and managed user acceptance and beta testing, code validation, bug tracking, bug fixing, documentation fact checking, and debugging.
• Trained Technical Support, Marketing and Sales teams on new Product launches.
Additional Information
Erin Denny’s Websites:
Erin Denny’s Interests:
mobile, mobile to web, functional specs, syndication, web 2.0, text messaging, sms, mms, integration, infrastructure, product management, getting things done, collaboration tools, management consulting, graphic design, flash design, user experience, health, work-life-balance, widgets
Erin Denny’s Honors:
"Total Quality, Total Xaos" Award from Engineering Team at Xaos Tools for leading the Quality Assurance efforts for "Total Xaos" software bundle package.
Erin Denny’s Contact Settings
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