Sameer Agarwal

Current

Manager - KM/CM/Social Media at Hewlett-Packard

Past

Manager, Knowledge Management at Genpact
KM Technologist at A.T. Kearney
Projects Lead at Combit Advertising Network Ltd. (Sole Proprietorship)

Technical Evangelist at Computech Services (Sole Proprietorship)

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Education

Delhi University
Amity Business School

Recommended

10 people have recommended Sameer

Connections

240 connections

Industry

Online Media

Websites

Sameer Agarwal’s Summary

Sameer works with Hewlett-Packard - Decision Support and Analytics (DSAS) as Service Delivery Manager – KM/CM and Social Media (service delivery for Corporate Marketing) and as the leader for Knowledge Management. He has been responsible for setting up an integrated KM, information and communications program at DSAS based on contextual KM techniques. On the service delivery side, he transitioned operations of a pan-HP market research portal (MarketVision; global user base of 60K+ employees) and now leads the India operations team. MarketVision operations include communications, user support, training, content management, research assistance, web support and ‘web services’ deployment. Besides this, Sameer also leads the content and database management team for Corporate Environment Sustainability group. He also led an end-to-end engagement with Corp Mktg India (research-consulting-deployment) to setup an internal social media platform for HP employees in India (30k+). He now leads the team supporting the social media platform providing strategy, consulting and operations support. Sameer is also part of the global Social Media Council for HP.

Background: Sameer started his career an entrepreneur in the ‘dot-com era’ – selling web design, development, hosting and email services and providing technology consulting to a leading business group in India. He then moved on to an advertising agency where he led a large team that designed and developed 100+ websites and several print and web campaigns. He also got the opportunity to try his hands at client servicing and copy writing!

A couple of years later, Sameer got introduced to the world of Knowledge Management through a job at A.T. Kearney. He spent close to 4 years at A.T. Kearney learning the various nuances of Knowledge Management – from technology to strategy to operations. Post this, Sameer moved to Genpact where he led the corporate knowledge management initiative at a global level.

Sameer Agarwal’s Specialties:

General Management, People Management, Mentoring, Project Management, Digital Marketing, Communications, Internet, Knowledge Management, Social Networking, Blogs, Wikis, Forum, Taxonomy, Folksonomy, Web 2.0, Newsletters

Sameer Agarwal’s Experience

Manager - KM/CM/Social Media

Hewlett-Packard

(Public Company; HPQ; Computer Hardware industry)

May 2007 — Present (2 years 3 months)

• Conceptualized and institutionalized an integrated KM, information and communications program for DSAS. Program has a suite of KM tools and frameworks - with a focus on contextual techniques (implying usage of social networking tools like blog and forum). Setup, and now lead a KM Community of Practice - a large, cross-functional team that drives KM in their respective teams/organizations

• Transitioned operations of a pan-HP market research portal (MarketVision) and now leads the India operations team. MarketVision operations include communications, user support, training, content management, research assistance, web support and ‘web services’ deployment

• Leads the content and database management team for Corporate Environment Sustainability group

• Led an end-to-end engagement with Corp Mktg India (research-consulting-deployment) to setup an internal social media platform for HP employees in India (30k+). Now leads the team supporting the social media platform providing strategy, consulting and operations support
Manager, Knowledge Management

Genpact

(Privately Held; 10,001 or more employees; Outsourcing/Offshoring industry)

December 2005 — May 2007 (1 year 6 months)

• Integrated several KM repositories into one, global, company-wide Knowledge portal

• Institutionalized a global KM Community of Practice and Interest

• Enforced a standardized, ready-to-plugin PPT format for case studies

• Project-managed the development of various company-wide tools like the ‘Expert Tracker’, ‘Digitization Tools Repository’, besides serving as the functional owner of the Knowledge portal
KM Technologist

A.T. Kearney

(Privately Held; 1001-5000 employees; EDS; Management Consulting industry)

March 2002 — December 2005 (3 years 10 months)

- Supported client engagements by providing web-related support that included developing web-based tools, marketing material and web-based instructional material (e-Learning).

- Worked for various clients cross various industry segments, some of which include – South Africa Revenue Services; Department of Works and Pensions, London; United Kingdom Trade & Investment (UKTI); Parker/Hannifin; Cadbury Schweppes; L’Oreal.

- Supported the firm’s primary research by developing web-based surveys.

- Maintained/upgraded the existing firm intranet. This included developing web-based ‘knowledge maps’, search tools and custom KM tools to support proprietary firm IC.
Projects Lead
Combit Advertising Network Ltd. (Sole Proprietorship)

(Sole Proprietorship; 51-200 employees; Internet industry)

July 1999 — February 2002 (2 years 8 months)

- Primary responsibilities were client servicing and project management

- Led a team size of 30+ people including client-servicing executives, web developers, graphic artists and content writers

- Handled the key accounts of the firm including Caltex, Ranbaxy, JK group, HFCL, PCRA and UP Tourism

- Coordinated the development/designing of web projects
Technical Evangelist
Computech Services (Sole Proprietorship)

(Sole Proprietorship; 1-10 employees; Computer Software industry)

July 1998 — July 1999 (1 year 1 month)

- Consultant to the USHA group of companies (furniture, consumer electronics) for their e-commerce and software projects

- Setup their corporate and e-commerce websites and intranet

- Provided technical consultation on various software tools