Marius Pelser

Pensions and Investment knowledge, Customer service experience, Complaints handling, Team resourcing and management, Ellicitation of requirements, Business Process Modelling using IBM Websphere Business Modeller, Union negotiation,

Marius Pelser’s Experience

Business Architect

Scottish Widows

(Public Company; Financial Services industry)

January 2009 — Present (11 months)
Business Analyst specialising in Business Process Design

Scottish Widows

(Public Company; Financial Services industry)

March 2007 — 2009 (2 years )

Business Analyst is an internal consultancy role which has the responsibility for investigating business systems, identifying options for improving business systems and bridging the needs of the business with the use of IT. (bcs)
Customer Service Consultant

Scottish Widows

(Public Company; 10,001 or more employees; Insurance industry)

March 2004 — March 2007 (3 years 1 month)

Dealt with customers and financial advsers on the phone. Also assisted in the mentoring of staff and the handling of complaints. From time to time I also assisted in the management and resourcing of a team
Customer Service Consultant

British Gas

(Public Company; Insurance industry)

October 2003 — March 2004 (6 months)

Dealing with account querries
Co-Director

The Emergency Network

(Educational Institution; 11-50 employees; Medical Devices industry)

January 2001 — January 2003 (2 years 1 month)

I was a co-director of this company in a part time capacity. We specialised in First aid training and provided first aid duties for sport and school events. The company is accredited by the South African Qualifications Association
Sergeant

SA Police Service - Flying Squad

(Government Agency; 10,001 or more employees; Public Safety industry)

January 1994 — January 2003 (9 years 1 month)

Pro and Re-active policing with emphasis on rapid response to all serious and violent crimes. I also worked as Assistant Supervisor from time to timein the emergency call centre , reporting to various officers and the Commissioners office
Marketing

ABSA Insurance Brokers

(Public Company; 5001-10,000 employees; Insurance industry)

September 1991 — January 1994 (2 years 5 months)

I was in responsible for the marketing of various personal lines insurance products at four bank branches on the south coast of Durban, South Africa
Clerk

Santam Insurance

(Public Company; 1001-5000 employees; Insurance industry)

July 1990 — September 1991 (1 year 3 months)

Clerical duties and dealing with customer requests
Warder

South African Prisons Service

(Government Agency; 10,001 or more employees; Government Relations industry)

January 1988 — June 1990 (2 years 6 months)

Guarding of prisoners

Marius Pelser’s Education

Information Systems Examination Board

Diploma in Business Systems Development 2007 — 2008
IBM

Websphere Business Modeling Tool 2007 — 2007
Institute for Leadership and Managers (ILM)

Certificate in Management 2005 — 2005
Kuswag High School

Matric Certificate , Afrikaans, English, Maths, Tech Drawings, Woodwork and Biblical Studies , 1976 — 1987