Ayman Fattah

Current

Engagement Manager (ECM/BPM) at Gulf Business Machines

Past

VP - ECM /BPM Architecture at SunTrust Bank
Senior FileNet Architect/Consultant - Through Eastridge Infotech (Contracting Opportunity) at Wells Fargo Bank
Senior Systems Architect at RS Computer Associates/CalPERS (Contracting Opportunity)

FileNet ECM Architect at BearingPoint
FileNet ECM Architect (Contracting Opportunity) at Fujitsu Consulting
Web Applications Developer at Part-Time
FileNet P8 Architect/Administrator (Contracting Opportunity) at Zurich Insurance - Computer Sciences Corporation
Associate Architect (ECM) at JP Morgan Chase (Bank One)
Senior FileNet Consultant (Contracting Opportunity) at Aon Risk Services
Senior Consultant at Xpedior, Inc.
Developer Support Engineer (Lead) at InstallShield Corporation

see less...

8 more...

Education

University of Illinois at Chicago

Recommended

10 people have recommended Ayman

Connections

500+ connections

Industry

Information Technology and Services

Websites

My Website

Ayman Fattah’s Summary

A seasoned IT and management professional with a broad and extensive experience in ECM, BPM, IDM, EDM, Imaging and Workflow systems, serving both public and private sectors.

►Fourteen years of experience in Document Imaging, Capture, Enterprise Content Management (ECM) and Business Process Management (BPM) solutions
►Seasoned ECM and ECM professional in information systems management, strategic operations management and business process improvement across a broad base of Financial Services, Government, Telecoms and Insurance organizations
►Experience creating ECM and BPM technology strategies, vendor selection, governance and solutions architecture and delivery
►Concentration on building ECM and BPM business solutions from the business need and solutions aspect, in contrast to the product line
►Experienced in assessment and validation work for ECM implementations with unique capability to identity gaps and align solutions based on best practices
►Experienced in IT solution delivery, change and release management, project and program management
►Developed a migration and upgrade plan from FileNet Panagon to FileNet P8 for the one of the largest pensions management systems in the United States, with over 50 Million documents and extensive workflow activity and business process management
►Worked with FileNet P8 from the first release and every release thereafter; certified as a FileNet Solutions Architect, Administrator and Developer on all FileNet P8 Suites.
►Strength in evaluating, recommending, and championing the design and delivery of technology and process improvement strategies to enhance business productivity, increase profitability and achieve operational excellence
►Implemented numerous ECM and BPM solutions resulting in hard dollar savings, improving process efficiency, addressing compliance and regulatory issues, enabling growth, improving content security and access to content throughout the enterprise

Ayman Fattah’s Specialties:

ECM / Workflow / Imaging / FileNet:
FileNet P8 Content Manager, Business Process Manager (BPM), Records Manager, Image Manager, Business Process Framework (BPF), E-mail Manager, Content Federation Services, Content Services, eProcess, eForms, IDM Web Services, Kofax Ascent Capture, ISRA, HPII, RightFax, Pega PRPC

Enterprise Content Management
Business Process Re-engineering
Business Process Automation and Analysis
ECM Systems Architecture and Design
Records Information Management

Ayman Fattah’s Experience

Engagement Manager (ECM/BPM)

Gulf Business Machines

(Information Technology and Services industry)

August 2008 — Present (1 year 4 months)

Currently working as an Engagement Manager with Gulf Business Machines in Qatar building client relationships in the ECM practice and managing the delivery of ECM/BPM implementation in Qatar. Objectives include:

 Build and establish an Enterprise Content Management (ECM) and Business Process Management (BPM) practice within GBM Qatar
 Liaison with vendors and partners to ensure successful delivery of ECM projects
 Establish best practices and implementation methodologies for client engagements
 Coordinate project deliverables with clients, internal resources and third party partners
 Build client relationships in the government, banking and insurance sectors
 Maintain ECM expertise in-house to support current and future clients
 Architect state of the art ECM solutions based on SOA and reusable components and framework
VP - ECM /BPM Architecture

SunTrust Bank

(Public Company; STI; Banking industry)

August 2007 — July 2008 (1 year )

Held a managerial position in the Enterprise Architecture group concentrating on ECM/BPM Architecture. Main objectives included:

 Aligning ECM/BPM projects with an enterprise-wide vision and blue-print to maximize the bank’s return on investment in the FileNet P8 suite and Pega PRPC to reduce costs and maximize ROI
 Establishing standards for developing ECM and BPM applications with reusable components and integration layers with enterprise systems
 Planning and executing the initiative for centralized scanning/indexing on the enterprise level with options for off-shoring/outsourcing labor-intensive operations
 Working closely with the lines of business to investigate areas where ECM/BPM initiatives can be implemented to streamline processes, reduce paper overhead and cut costs
 Integrating FileNet P8 Content Engine for document management with Pega PRPC workflow and rules engine to leverage best of breed of both products
 Subject Matter Expert for ECM/BPM solutions for the Shared Delivery Services and Lines of Business within the bank in the areas of Content Management, Records Management and Compliance, Business Process Management, Imaging and Capture
Senior FileNet Architect/Consultant - Through Eastridge Infotech (Contracting Opportunity)

Wells Fargo Bank

(Public Company; WFC; Banking industry)

February 2007 — August 2007 (7 months)

Senior FileNet Architect and Consultant for the Wealth Management Group at Wells Fargo Bank. Accomplishments include re-architecting a document imaging application based on the FileNet P8 platform for better stability and performance. New dynamic architecture reduced application response time dramatically, resulting in increased productivity and better end-user experience. Other activities included:

 Implementation of a new imaging and workflow project for automatic bill pay for the Wealth Management Group
 Performed system audits and performance enhancements for the existing FileNet infrastructure
 Provided recommendations, standards and best practices for future ECM development work
 Defined and implemented processes to improve performance and response time, automate manual steps and streamline the process pursuing a paperless office goal within the Wealth Management Group
 Provided a road map for implementing Records Management to ensure compliance with laws and regulations
Senior Systems Architect

RS Computer Associates/CalPERS (Contracting Opportunity)

(Information Technology and Services industry)

May 2006 — February 2007 (10 months)

Senior FileNet Systems Architect role and on site representative at CalPERS (California Public Employee Retirement System). Acted as a liaison for the client with ECM vendors, provided FileNet P8 support and mapped the upgrade path to FileNet P8 BPM. Other activities included:

 Acted as a lead member for the Global Customer Support Services team handling multiple accounts
 Supported pre-sales activities, trade shows and other marketing and product development activities
 Provided expert level guidance and support on FileNet product suites, FileNet P8 and Panagon and supporting tools
 Conducted troubleshooting and operational support activities for RSCA customers and internal projects
 Provided seamless customer service and promoted consistency within RSCA by institutionalizing efficient and effective support processes
 Acted as a liaison with vendors and clients to implement, update and improve client’s document and content management systems and maintain a working relationship with concentration on local and state government agencies
FileNet ECM Architect

BearingPoint

(Public Company; OTC:BGPTQ; Management Consulting industry)

November 2005 — May 2006 (7 months)

Designed FileNet P8 based solutions in a consulting environment for a variety of clients including Scottsdale Insurance and Wells Fargo Bank. Accomplishments included:
 Replacing an outdated VisiFlow imaging and workflow system with FileNet P8 3.5 with integration points to RightFax, AS/400 claims system and other applications
 Implemented a gap analysis for the conversion from VisiFlow to FileNet P8
 Defined Kofax Ascent Capture requirements for document capture into the imaging system
 Implemented FileNet eForms to transform paper-based forms to electronic form for Wells Fargo replacing paper forms and automating the underlying business process
 Responsibilities included capture redesign, hardware and software sizing and installation and system integration with new FileNet P8 system
 Participated in JAD sessions with business representatives to capture business and functional requirements
FileNet ECM Architect (Contracting Opportunity)

Fujitsu Consulting

(Public Company; FJTSY; Information Technology and Services industry)

2004 — 2006 (2 years )

Team lead managing role for the Workflow Development team on this large size BPM implementation at SBC Communications (currently AT&T) through Fujitsu Consulting. Project goal was to automate and re-engineer all Win-NDS pre-sales business processes at SBC based on FileNet P8 BPM suite spanning four different environments running Windows 2003 servers and Oracle RDMS.
Web Applications Developer

Part-Time

(Information Technology and Services industry)

1997 — 2006 (9 years )

- Delenova Energy, LLC: (delenova.com)
- Chicago Dental Image: (chicagodentalimage.com)
- World's Money Exchange:(wmeinc.com)
- ART Contractors: (art-contractors.com)
FileNet P8 Architect/Administrator (Contracting Opportunity)

Zurich Insurance - Computer Sciences Corporation

(Insurance industry)

March 2005 — July 2005 (5 months)

Architect /Administrator at Zurich Insurance through Computer Sciences Corporation (CSC) on a FileNet P8 Image Manager implementation for claim processing using P8 3.0, ISRA, HPII, Print, RightFax and Image Services 4.0 in a J2EE environment. Project accomplishments and responsibilities included installation, administration and configurations of the environments, interacting and coordinating patches and upgrades with vendors, release management, supporting and providing FileNet P8 best practices and supporting the application development team.
Associate Architect (ECM)

JP Morgan Chase (Bank One)

(Public Company; JPM; Banking industry)

July 2003 — March 2004 (9 months)

Worked with the Commercial Bank's workflow team at Bank One administering and maintaining a distributed n-tier FileNet P8 BPM workflow system in eight different environments featuring high availability and clustering to accommodate a complex workflow system for the commercial bank. Planned and executed deployments in addition to coordination with other teams and vendors for a successful role out of the project.
Senior FileNet Consultant (Contracting Opportunity)

Aon Risk Services

(Public Company; AOC; Insurance industry)

2001 — 2003 (2 years )

Two-year plus contract at Aon Risk Services developing and supporting an Imaging and Workflow system utilizing FileNet Content Services, eProcess and IDM Web Services spanning seven geographical locations with over 4000 users. Project included the consolidation of Aon offices down from seventy offices throughout the United States to improve efficiency, uniform processes, project revenues and achieve operational excellence.

Played a technical lead for system administrators and developers to secure successful deployment of software releases and configuration management practices. Planned and successfully executed a scanning solution using Kofax Ascent Capture with integration to FileNet Content Services.
Senior Consultant

Xpedior, Inc.

(Public Company; Computer Software industry)

1998 — 2001 (3 years )

Played a key role on numerous projects in a consulting environment for large and medium size clients with concentration on ECM and IDM. Key projects included a Workflow and Content Management for Allstate Insurance, Web Content Management implementation and site redesign for Aon based on Interwoven Teamsite and a massive branding project and search engine project for Bell Canada Enterprises.
-
Developer Support Engineer (Lead)

InstallShield Corporation

(Privately Held; 501-1000 employees; Computer Software industry)

January 1997 — March 1998 (1 year 3 months)

Provided second level phone and e-mail support to software developers using InstallShield products and mentored/rained new support engineers. Played a key role in starting the support group internally and phasing out the third-party vendor, resulting in better support quality and response time and substantial savings for the company.

Ayman Fattah’s Education

University of Illinois at Chicago

BS , Computer Engineering , 1991 — 1995

- FileNet Certified Professional (FCP)
- Microsoft Certified Professional

FCP Professional Services Sales (2A)
FCP P8 Certified: BPM/CM/RM/IM/WCM Solutions Architect (4.0/2A/1A)
FCP P8 Certified: BPM/CM/IM/RM/EM Administrator and Developer (4.0/2A/1A)

Activities and Societies:

- PMI and IWA member