Alexander Sutherland

Current

CRM Technical Architect at Mavens Consulting, Inc.

Past

Principal Consultant and IT Manager at CRM manager, LLC
Senior Project Manager and IT Manager at CRM manager, LLC
Systems Analyst at Frontline Placement Technologies

QA Engineer at Frontline Placement Technologies
Client Services Representative at Frontline Placement Technologies
Senior Consultant at Select Business Systems

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3 more...

Education

Gwynedd-Mercy College
Montgomery County Community College

Recommended

3 people have recommended Alexander

Connections

189 connections

Industry

Information Technology and Services

Websites

Alexander Sutherland’s Summary

Senior Systems Architect, Business Analyst and Project Manager with experience in a broad range of business requirements and information systems. Special experience in developing, implementing, and tuning on-demand web applications for the Software-as-a-Service industry. Focus on requirements driven, iterative software development and effective quality assurance processes.

Experience in all areas of Information Technology management for all types and sizes of organizations. Skilled in sales engineering and business development, capable of providing compelling business cases to help close deals and expand business relationships. A motivated self-starter, with many years of experience in team leadership and project management. Dedicated to completing projects in a timely and efficient manner.

Alexander Sutherland’s Specialties:

Salesforce.com Certified Consultant
Salesforce.com Authorized Consultant - SFA, S&S, and Mobile competencies
Business Process Design & Optimization
Business Development & Sales Engineering
Project Management
Systems Analysis & Integration
Application Design
Data Modeling
Software Development Lifecycle Management (Agile/SCRUM/XP)
Quality Assurance Functional & Performance Testing
HTML / XML / JavaScript / CSS / Ruby on Rails / Java / SQL

Alexander Sutherland’s Experience

CRM Technical Architect

Mavens Consulting, Inc.

(Information Technology and Services industry)

April 2009 — Present (4 months)
Principal Consultant and IT Manager

CRM manager, LLC

(Privately Held; Information Technology and Services industry)

October 2008 — April 2009 (7 months)

Managing teams of technical consultants and architects to build complex native and integrated solutions for the Force.com platform. ScrumMaster and Product Manager for a team of 4+ Ruby on Rails and Force.com developers building a multi-tenant Software-as-a-Service (SaaS) application in Ruby on Rails that integrates to the Force.com platform. Providing problem solving and advanced troubleshooting support to entire consulting team, and mentoring junior consultants on best practices and methodologies. Establishing Behavior Driven Development (BDD) code and unit testing practices with development and QA teams. Supporting sales operations and business development with technical sales and project discovery/scoping. Creating marketing collateral for AppExchange enablement and development services. Coordinating organization-wide (and international) roll-outs of the Force.com platform for custom, non-CRM applications.
Senior Project Manager and IT Manager

CRM manager, LLC

(Privately Held; Information Technology and Services industry)

January 2007 — October 2008 (1 year 10 months)

Provided Salesforce.com CRM consulting, implementation, and support services to business of all sizes and industries. Designed interfaces and data models in the Salesforce.com platform to support unique and/or complex business processes. Provided custom development services on the Force.com platform using advanced web development technologies such including AJAX, CSS, and XHTML. Developed custom integrations between the Salesforce.com platform and external applications. Trained users, administrators, and developers on the Salesforce.com platform. Developed methodologies and best practices around CRM, PRM, Innovation Management (Salesforce Ideas), and application development on SaaS platforms. Initiated and participated in corporate website redesign and deployment project. Implemented Google Apps internally for email and collaboration services, and integrated it with Salesforce.com. Introduced and championed participation in Google Enterprise Professional program.
Systems Analyst

Frontline Placement Technologies

(Privately Held; 11-50 employees; Computer Software industry)

August 2006 — January 2007 (6 months)

Managed production data centers in Philadelphia and London for a large-scale commercial SaaS applications in the temporary staffing market. Was responsible for all network and server build-out and provisioning in production datacenters. Managed and maintained corporate network and provided technical services to sales team members located off-site. Was on call and responded to production emergencies 24/7. Interfaced with Client Services team to investigate and resolve customer technical issues with web-based and IVR-based applications. Was responsible for research, development, and implementation of new technologies for the corporate and production IT infrastructures. Developed and maintained documentation of IT policy and procedures. Monitored and maintained network security using a variety of tools and methods.
QA Engineer

Frontline Placement Technologies

(Privately Held; 11-50 employees; Information Technology and Services industry)

December 2005 — August 2006 (9 months)

Managed QA process for several large scale, on-demand web applications in the SaaS market. Executed all performance and functional testing on a three-tier ASP.NET application for the temporary staffing market. Contributed to system architecture design and application design processes. Assisted in development, deployment, and maintenance of a version control system, continuous integration system, and automated build deployment system.
Client Services Representative

Frontline Placement Technologies

(Privately Held; 11-50 employees; Information Technology and Services industry)

August 2005 — December 2005 (5 months)

Provided technical support and implementation services for an on-demand web and IVR application in the temporary staffing market. Serviced a client base of over 500 customers and over 10,000 users. Traveled to customer locations for systems analysis, implementation, and training services. Administered the customer relationship management (CRM) system (Salesforce.com) for the sales, marketing, and client services departments. Refined and redeveloped customer support processes and applications, saving thousands of man hours of effort per year. Developed support processes for alternative platforms (Mac, Linux) and browsers (Firefox, Safari, etc.), enabling the company to allow customers to access its applications from those platforms. Performed ad hoc quality assurance testing and issue tracking on the company's web application products.
Senior Consultant

Select Business Systems

(Privately Held; 1-10 employees; Computer Networking industry)

April 1999 — August 2005 (6 years 5 months)

Managed client relationships and provided information technology services to over 40 small business clients. Designed, installed, and maintained client-server networks from 2 to 50 nodes using Microsoft and Novell operating systems, and a variety of other hardware and software systems.

Alexander Sutherland’s Education

Gwynedd-Mercy College

Bachelors , Business Administration , 2003 — 2005

Graduated Summa Cum Laude with Program Honors

Minor in Information Technology

Activities and Societies:

President, Students In Free Enterprise (SIFE)
Men's Outdoor Soccer Team (NCAA Division III)
Montgomery County Community College

Associates , Computer and Information Systems , 1998 — 2003

Graduated Magna Cum Laude

Activities and Societies:

President, Communicating Arts Production Group (CAPG) 1999-2000
Technical Director, Drama Club productions
Starting player, MCCC Mustangs (Men's Extramural Outdoor Soccer)
Phi Beta Kappa

Additional Information

Alexander Sutherland’s Websites:

Alexander Sutherland’s Interests:

software / web development, business management, business process engineering, finance & investments, security, multimedia production, alternative energy, natural resources, real estate, aviation, sailing, soccer

Alexander Sutherland’s Groups:

ActiveSalesforce open source project, Salesforce.com Foundation, AAU, Philly on Rails, AgilePhilly, Philadelphia area Linux Users Group (PLUG), Philadelphia Area New Media Association (PANMA), Philly PHP Meetup, Philadelphia OWASP