
Cross-Cultural Technologist
New Zealand

Cross-Cultural Technologist
New Zealand
* 10+ years experience within the Information and Communication Technology Industry, 6 of those primarily administering systems in an enterprise environment. Exceptional focus on network element design and implementation. I maintain close links with both industry and academic realms of Computer Science alongside an academic background in Psychology.
* My research focus has been on Intellectual Property, Society and Technology; adoption and forecasting. I am actively seeking to work in an organisation which directly stands to gain from my research background and industry participation.
* Psychology training also provides me with a uniquely strong research skill set; incorporating marketing, human user interface design, market research, cross-cultural management and data analysis.
Ideal role criteria
* Working with diverse groups
* Technology driven business ethic
* Industry/government body consultation
* Community participation
* International scope
International Law - especially Intellectual Property, international relations and Inter group facilitation, Survey and research deployment and development. open source business methods, Linux, general computer mediated communications and collaborative development/testing. Network technologies, IPV6 adoption
(Public Company; ALU; Telecommunications industry)
May 2008 — Present (1 year 7 months)
Role focuses on facilitating communications about technical design details between various groups both intra, Project level work ( Test Engineers, Designers, Architects and Project Managers ), and inter-group (Operations, Support, Client).
This includes producing documentation collateral relating to various project work streams, and documenting technical details. This involves managing:
* Change Request Processes
* Configuration Database Materials
* Technical Resource Management
* Systems Discovery and Audit
* Technical Advisory Role
Technologies I have been focused on are:
* Alcatel-Lucent 7x50 product range (MPLS/IP service router)
* QOS policy and subscriber management
* ALU SSC (Subscriber Management Platform)
* ALU SAM (Service Aware Network Element Manager)
* Solaris Unix platforms
* VOIP - IMS Core Platforms
* IP/MPLS network design
* Service Edge Network Design (FTTx)
* Residential Gateway Configuration and Testing (xDSL - ISAM)
* Backup and Restore
(Research industry)
January 2001 — Present (8 years 11 months)
Contracting company setup primarily as a way to provide additional income while studying. Contracts are usually within IT servicing SOHO businesses but we also do research consulting as part of the business.Serve a small number of clients with friendly and flexible service arrangements emphasizing word of mouth, personal "get to know the client" style service.
Activities Include:
* Disaster recovery planning and implementations (UPS/Data Backups)
* Web site development
* Server configuration and installation
* Security policy
* Network installation
* Remote administration
* System integration
* Survey design and deployment
* Data analysis
* Graphic design
* Project planning
(Educational Institution; Higher Education industry)
August 2007 — October 2007 (3 months)
* International collaboration between Taiwan, Korea, China & Japan
* VPN and Firewall Configuration
* IP/MPLS network tuning
* Experimental training
* Cross site management
(Information Technology and Services industry)
November 2006 — May 2007 (7 months)
Role primarily Systems engineering/administration and consultant for network infrastructure design and deployment.
* Administered the .nz domain name registry (DNS) registration space both maintenance and new system builds
* Responsible for over 300 servers serving some of New Zealand's busiest websites
* Web services cluster deployment and configuration
* VPN router and firewall setup and maintenance (Cisco and Linux based routers)
* 24/7 pager support and systems monitoring
* Revision control system and process management
* Web application debugging and mission critical responses
* Remote systems management and documentation
* Client solutions consultancy to provide end to end solutions DR (Disaster Recovery) design and implementation
* Asterisk PABX and VOIP setup and administration
* Internal systems support and maintenance
* Responsible for several large national rollouts
(Educational Institution; Higher Education industry)
January 2001 — November 2006 (5 years 11 months)
Wide range of teaching, support and technical development roles over a number of years.
*Tutored and developed materials for a wide variety of courses including: Information Systems, Psychology and various Science and Technology bridging courses within Computer Science
*Events organization, planing and realization within the School of Mathematics, Statistics and Computing Sciences
*Project management for Bachelor of Information Technology electronic support resources implementation
*Technical support and systems development and administration within the School of Psychology and the School of Linguistics
*Industry liaison for work experience programme within the Bachelor of Information Technology
*Development of marketing resources, both print and digital
*Academic research related activities, quantitative and qualitative data collection and statistical analysis
(Privately Held; Motion Pictures and Film industry)
January 2003 — July 2003 (7 months)
* Cluster and server maintenance
* Day to day technical support and maintenance
* Irix and Linux desktop and server support including configuration, boot-strapping and 1st and 2nd level help desk
* Data management and backups (data wrangling)
* Renderwall process management (render wrangling)
* After hours support and "graveyard" process management
* Simple shell scripting and format conversions
(Consumer Electronics industry)
May 2001 — November 2001 (7 months)
* On-site service and support for desktops and SME networks
* PC technician and repair for a wide variety of computing equipment including authorised warranty and servicing for Acer product line
* Data recovery and imaging
* Tutoring and general help desk
* Sales and shop-front service
(Venture Capital & Private Equity industry)
September 2000 — April 2001 (8 months)
* Start up company working on information kiosk systems
* Network setup, firewall and security policy for internal networks and for kiosk systems
* Database Administrator (mySQL)
* Web server and web services administration and installation (Unix based)
* Management reporting
* Team leader for development and support team
* Desktop and technical support in mixed environment (Mac, Microsoft and Linux)
* Hardware procurement
(Internet industry)
May 2000 — January 2001 (9 months)
* 1st level help desk for a large ISP dealing with a wide range of clients
* Network administration and troubleshooting, dialup, ADSL and co-ax/fibre hybrid technologies
* Webpage development and setup
* Accounts management
(Privately Held; 1-10 employees; Information Technology and Services industry)
July 1996 — November 1999 (3 years 5 months)
*On-site support and Network setup
*Help desk and phone support
*Store front and customer solutions
*In house technician PC repair and upgrade
*Client solutions development
ITIL v3 Foundations , Information Technology Management , 2008 — 2008
MSc , Psychology, Law, Economics, Computer Science , 2006 — 2007
Master of Science , by thesis:
Thesis consists of two studies looking at how people conceptualize the exchange and control of intellectual and creative works in everyday life.
COP , Psychology , 2005 — 2005
Completed research thesis on historical representations of “Intellectual and Creative Work”. Involved researching how different cultures and time periods have treated knowledge and creative works from a social, academic, political, commercial and religious perspective. Compared to current day contemporary discourses of “Intellectual Property”.
PGDipSCI , Psychology , 2003 — 2004
Completed research thesis in Psychology. Investigated social representations of communications technologies using discursive methods, drawing on high exposure and low exposure focus groups as corpus. Overall aim to determine cultural and demographic differences in how technologies are perceived and utilised, leading to understanding of new technology adoption processes.
Bsc , Psychology, Computer Science, Linguistics, Information Systems , 1999 — 2002
Major in Psychology. With conjoint points in Computer Science, Information Systems, Statistics and Linguistics.
BAppIS , Information Systems , 1995 — 1999
Papers completed: Information system support fundamentals, Information system development fundamentals, Management and organisations Business communications for the IS Industry.
Also at Taranaki Polytechnic:
Certificate in Computer Aided Design
Certificate in Introductory Internet
* IPV6 Deployment, FOSS, culture, psychology, metaphysics, philosophy, GNU/Linux, BSD, open source movement, ASEAN, intellectual and creative work, intellectual property, digital life, cross cultural and social psychology, discursive psychology, technology adoption, on-line communities, gift economies, economies of scale, knowledge management, cultural identity, social dominance theory, social representations, acculturation, cross cultural communications/management, emerging technologies, travel and cultural exchange, standards processes, game theory, symbolic coping, collective action, WIPO, WTO, globalisation, corporate responsibility, knowledge management systems, content management systems
Victoria University of Wellington, CACR, SOP, MSCS, Victoria University of Wellington, NZCS, Interface, Asian Association for Social Psychology, Centre for applied cross cultural research, NZOSS, Thursday Night Curry, Singapore Linux Users Group, NZNOG, ACM, American Psychological Society, AIESEC
BAppIS,BSc (Psyc) 2003, PGDipSci (Psyc) 2004, MSc (2008)