
at Oxford Brookes University
Oxford, United Kingdom

at Oxford Brookes University
Oxford, United Kingdom
25 years experience as a manager and an entrepreneur in the private, public and non-profit sectors.
Experience of:
* creating, managing and developing organisations
* management and delivery of engagements for corporate clients
* developing process models, procedure guides and training materials.
My goal is to use my business, management, consulting, coaching and communication skills to help others understand and address the challenges of organisational life – and to continue to learn while I do it.
Business start-up, SME management, mergers and acquisitions, business process improvement, quality management, training, consultancy, knowledge management, publishing, IS/IT, software development processes.
(Higher Education industry)
February 2009 — Present (6 months)
(Information Services industry)
July 2008 — Present (1 year 1 month)
RivCom is dedicated to helping organisations define and implement improved processes, workflows and standards.
Our consultants are experts in their fields, having led development programmes at SME, corporate and industry levels. Areas of expertise include:
- organisation development and change
- business process analysis and design
- business integration and e-commerce
- structured information management
- cross-media publishing and Internet technologies.
(Privately Held; 51-200 employees; Computer Software industry)
December 2004 — July 2008 (3 years 8 months)
Executive Director at CSW, a provider of software products for electronic records management and knowledge management in the healthcare sector. Responsible for CSW's Project Office, Resource Management, KPIs and Quality Management System (ISO 9001:2000)
(Privately Held; 11-50 employees; Information Technology and Services industry)
December 1989 — December 2004 (15 years 1 month)
Founder/Managing Director of this professional services provider which helped complex organisations such as Shell, Motorola, WWF, BNFL and Associated Newspapers create, manage and deliver information. Core service components included: business process analysis and design, technology adoption and the development and publication of procedural, process and training materials.
(Educational Institution; 1001-5000 employees; Research industry)
1988 — 1990 (2 years)
Provided change management training and consultancy services to public sector organisations.
(Privately Held; 1-10 employees; Publishing industry)
1988 — 1989 (1 year)
Responsible for typesetting and print management.
(Government Agency; 5001-10,000 employees; Government Administration industry)
1986 — 1988 (2 years)
Responsible for management of Neighbouhood Housing Office, providing comprehensive range of housing services in Canning Town area.
(Government Agency; 5001-10,000 employees; Government Administration industry)
1984 — 1986 (2 years)
Set up and ran Training Unit, fulfilling "change agent" role during major reorganisation.
(Non-Profit; 501-1000 employees; Real Estate industry)
1981 — 1984 (3 years)
Responsible for managing and letting short-life properties owned by a number of public and private sector landlords (both directly and through co-operatives).
(Non-Profit; 51-200 employees; Non-Profit Organization Management industry)
1977 — 1981 (4 years)
Responsible for (a) encouraging owners of empty properties to release them for use by housing associations and cooperatives on short-term licences and (b) supporting and educating self-help housing associations and cooperatives in the renovation and management of short-live housing.
MBA with distinction , Business Administration , 2006 — 2008
Post Graduate Diploma , Management , 1983 — 1984
Engineering 1975 — 1977
Active in Campaign Against Demolition, which tried to prevent the demolition of 400 homes in Cumberland Road area prior to the Public Enquiry which should have decided their fate.
1971 — 1975
Active member of Royal Hong Kong Yacht Club - participant in the South China Sea Race.