
Senior Usability Analyst/ Interaction Designer
Washington D.C. Metro Area

Senior Usability Analyst/ Interaction Designer
Washington D.C. Metro Area
Senior designer, researcher, human factors engineer, and usability analyst with experience in graphic, web, and user-centered design methods and tools. Masters in Interaction Design and Information Architecture from University of Baltimore (2009).
User experience design, information architecture, visual design, graphic design, user research, usability testing, card sorting, contextual inquiries, heuristic evaluations, process diagrams, conceptual wireframes, low and high-fidelity prototyping, participatory design, collecting requirements, advertising, marketing, and project management.
(Public Company; LMT; Information Technology and Services industry)
March 2009 — October 2009 (8 months)
Working on user experience research and design for Social Security Administration (SSA) websites and web applications. SSA Usability Center support in Baltimore, MD.
(Public Company; MAR; Hospitality industry)
June 2008 — October 2008 (5 months)
Worked in design and research projects with the User Experience group in the e-Commerce product development as a contractor while attending graduate school full-time. Designed wireframes, produced prototypes, presented interaction design concepts to stakeholders, and helped with user research sessions including usability testing, card sorting, and focus groups.
(Educational Institution; Higher Education industry)
February 2008 — May 2008 (4 months)
Provided support with communications and procedures for international students at the University of Baltimore International Services Office. Redesigned some official documents and communication materials.
(Privately Held; Leisure, Travel & Tourism industry)
March 2002 — August 2007 (5 years 6 months)
Designed e-commerce websites and contributed to product development in the travel industry. Created conceptual prototypes, visual design, defined interaction flows, and managed data entry personnel. Collaborated with a team of web programmers, application developers, and data-entry teams in-house and overseas. Designed and maintained multiple dynamic websites with constant updates. Was responsible for designing layouts, user interfaces and interactions, marketing materials, and official documents and forms.
(Privately Held; Leisure, Travel & Tourism industry)
April 1998 — March 2002 (4 years )
Designed marketing campains including travel brochures, promotional flyers, fax broadcasts, and communication materials. Created the company's first website and intranet.
(International Affairs industry)
July 1996 — April 1998 (1 year 10 months)
Designed brochures, flyers, forms, documents, newsletters, advertising, web pages, and marketing materials for English as a Second Language (ESL) schools in the US and international franchising in Korea and Japan. Assisted with the design and production of new ESL book series.
(International Affairs industry)
1994 — 1996 (2 years )
Assisted international students with English as a Second Language programs, student visa processes, and cultural adaptation in the United States (Washington, DC).
(Graphic Design industry)
February 1993 — February 1994 (1 year 1 month)
Design Agency in Brazil
(Marketing and Advertising industry)
August 1992 — September 1992 (2 months)
Advertising Agency in Brazil
(Marketing and Advertising industry)
October 1991 — December 1991 (3 months)
Advertising Agency in Brazil
(Marketing and Advertising industry)
April 1991 — August 1991 (5 months)
Advertising Agency in Brazil
Masters , Interaction Design and Information Architecture , 2007 — 2009
Interaction and Interface Design; Research Methods for Interaction Design; User Experience Research, Humans, Computers, and Cognition; Information Architecture; Sequential Visualization and Analysis; Information Culture, Design Business Link, and Project Management.
Bachelors , Graphic Design , 1988 — 1993
Major in Visual Communication including design methods, typography, composition, visual ergonomics, color phsychology, art history, and social anthropology. Minor in Industrial Design including product design and production.
User-centered design, user research, human behavior, process analysis, and cross-cultural communication.
Usability Professionals’ Association (UPA), Information Architecture Institute (IAI), Interaction Design Association (IxDA), Association of Computing Machinery (ACM)
Thesis on International Remote Usability Testing, 2009; Poster: Finding the Way Through Participatory Design - Mobile interaction design for transportation, UPA-DC, World Usability Day 2008; and Information Architecture Summit 2008 FatDUX Scholarship recipient.