
Senior User Experience Designer and Researcher
Washington D.C. Metro Area

Senior User Experience Designer and Researcher
Washington D.C. Metro Area
Professional User Experience (UX) Designer and Researcher with a BA in Graphic Design (1993) and MS in Interaction Design and Information Architecture (2009).
Focused on including users' requirements in the business and technology project life cycle.
Experienced in user-centered research and design methods including process diagrams, conceptual wireframes, functional prototyping, heuristics evaluations, participatory design, usability testing, collecting business and users requirements, marketing, and project management.
(Public Company; LMT; Information Technology and Services industry)
March 2009 — Present (5 months)
Working on user experience research and design for Social Security Administration (SSA) websites and web applications. SSA Usability Center support in Baltimore, MD.
(Educational Institution; Higher Education industry)
August 2007 — Present (2 years)
Studying in the Interaction Design and Information Architecture masters program at University of Baltimore as a full-time student (graduating in May 2009).
(Public Company; MAR; Hospitality industry)
June 2008 — November 2008 (6 months)
Worked in design and research projects with the User Experience group/ e-commerce product development as a contractor while attending graduate school full-time.
(Educational Institution; Higher Education industry)
February 2008 — May 2008 (4 months)
Provided support with communications and procedures for UB international students at the International Services Office.
(Privately Held; Leisure, Travel & Tourism industry)
March 2002 — August 2007 (5 years 6 months)
Worked on e-commerce and product development website projects for travel wholesaler. Designed and managed multiple data-driven websites (interface, interaction, and marketing design).
(Privately Held; Leisure, Travel & Tourism industry)
April 1998 — March 2002 (4 years)
Designed brochures, flyers, webpages, intranet, broadcasts, and communication materials.
(International Affairs industry)
July 1996 — April 1998 (1 year 10 months)
Designed brochures, flyers, web pages, book series, documents, broadcasts, and communication materials for local ESL schools and international franchising.
(International Affairs industry)
1994 — 1996 (2 years)
Assisted international students with English as a Second Language programs, student visa processes, and cultural adaptation in the United States (Washington, DC).
(Graphic Design industry)
February 1993 — February 1994 (1 year 1 month)
Design Agency in Brazil
(Marketing and Advertising industry)
August 1992 — September 1992 (2 months)
Marketing Agency in Brazil
(Marketing and Advertising industry)
October 1991 — December 1991 (3 months)
Marketing Agency in Brazil
(Marketing and Advertising industry)
April 1991 — August 1991 (5 months)
Marketing Agency in Brazil
Masters , Interaction Design and Information Architecture , 2007 — 2009
Interaction and Interface Design; Research Methods for Interaction Design; User Experience Research, Humans, Computers, and Cognition; Information Architecture; Sequential Visualization and Analysis; Information Culture, Design Business Link, and Project Management.
Bachelors , Graphic Design , 1988 — 1993
Industrial Design/ Visual Communication
User-centered design, user research, human behavior, process analysis, and cross-cultural communication.
IA Summit 2008 FatDUX Scholarship recipient