Aleks Dmitrovic

Current

Manager Process Quality and Reporting at Symcor

Past

ITIL Lead Problem Process Analyst at Symcor Inc.
IT Service Management at Consumer Impact Marketing
Network Consultant at Rogers Communications

Network Consultant at Government of Ontario/IT World Canada
European Logistics Manager at Tribe Nation Internet

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2 more...

Education

Trios College
Ryerson University
University of Toronto

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Recommended

2 people have recommended Aleks

Connections

142 connections

Industry

Information Technology and Services

Websites

My Company

Aleks Dmitrovic’s Summary

A decisive, results focused leader able to make tough decisions while building a climate of trust and respect with teams and clients.

• Demonstrated capacity to implement innovative solutions that strengthen organizations service management processes, resulting in tangible results such as improved service levels, reduced costs, improved client relationships, and the delivery of high quality IT services,
• Outstanding leadership and communication abilities that motivate individuals, builds teamwork and aligns to the strategic goals of an organization
• Adept at developing effective formal policies and procedures, documentation, budgeting, planning, and development of comprehensive tactical and strategic initiatives.

Aleks Dmitrovic’s Specialties:

Tools: Microsoft Office Suite, MS Visio, MS Project, SQL , DB2, Crystal Reports, ITIL Service Life Cycle Management, PMBOK, Six Sigma, Human Sigma, Microsoft Operations Framework (MOF), Business Process Modelling, CobiT, Capability Maturity Model

Certifications:
Microsoft Certified Systems Engineer (MCSE 2000)
Cisco Certified Network Administrator (CCNA)
Certified Novel Administrator (CNA)
Comptia A+ Hardware and Software
Comptia Network+
ITIL Foundations v3
PMP

Aleks Dmitrovic’s Experience

Manager Process Quality and Reporting

Symcor

(Privately Held; Financial Services industry)

October 2008 — Present (10 months)
ITIL Lead Problem Process Analyst

Symcor Inc.

(Privately Held; 5001-10,000 employees; Financial Services industry)

December 2007 — September 2008 (10 months)
IT Service Management

Consumer Impact Marketing

(Privately Held; 1001-5000 employees; Marketing and Advertising industry)

August 2003 — December 2007 (4 years 5 months)

Responsible for managing the organizations IT processes and procedures and recommending cost justified system improvements, setting short and long term strategic objectives in all areas of technology while providing the leadership to meet and exceed our customer’s expectations.
Network Consultant

Rogers Communications

(Public Company; 10,001 or more employees; Telecommunications industry)

January 2003 — July 2003 (7 months)

Senior member of the team responsible for the development, implementation, and trouble shooting of Rogers Communications XP rollout throughout Ontario
Network Consultant

Government of Ontario/IT World Canada

(Government Agency; 10,001 or more employees; Information Technology and Services industry)

May 2002 — December 2002 (8 months)

Senior project team member on the Showcase team responsible for the technical infrastructure of all Government Exhibits at Showcase Ontario 2002. Responsible for the infrastructure design, Showcase Ontario floor topology, the creation of an infrastructure environment to facilitate the demonstration of Government applications.
European Logistics Manager

Tribe Nation Internet

(Public Company; 501-1000 employees; Information Technology and Services industry)

May 2000 — January 2001 (9 months)

Led a team of young progressive technology minded individuals in developing a strategy for the deployment and implementation of a European business and marketing strategy. Developed, implemented and maintained the overall expansion strategy and plan, responded to and reported on team-based performance and planned, managed and executed the projects assigned to the European Logistics Team.