Anna Dispensa

Current

IT Manager at Lee and Associates

Past

Technical Support Lead Engineer/Supervisor at SMC Networks
Mentor/Networking Support Representative-Level III at CompUSA
Technical Support Representative-Level II at CompUSA

Product Development Assistant at Oriental Accent, Inc.
Marketing Research Associate/Executive Assistant at The Heritage Organization

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Education

University of California, Irvine - The Paul Merage School of Business
The University of Texas at Dallas

Recommended

9 people have recommended Anna

Connections

146 connections

Industry

Information Technology and Services

Anna Dispensa’s Summary

Experienced IT Manager skilled at bridging the gap between business strategy and technology.

Anna Dispensa’s Specialties:

Translating technical jargon to real world English, managing IT projects, determining product and operational strategies, aligning business goals and IT solutions

Anna Dispensa’s Experience

IT Manager

Lee and Associates

(Privately Held; Real Estate industry)

March 2002 — Present (7 years 9 months)

Led corporate information technology team developing company-wide proprietary databases, corporate web site contents, cost analysis, and corporate branding, allowing the company to make informed IT decisions without the expense of a dedicated department or outsourced consultant.

Development of professional broker and property websites in-house and customized marketing plans for agents keeping advertising, design, and development costs to a minimum saving agents approximately $3,000 to $5,000 per site.

Created professional online profiles for agents using services such as Twitter, Facebook, LinkedIn, MySpace, Wordpress, YouTube and other social networking tools. Educated agents on how to use and update accounts to improve their online presence and marketing.

Partnered with Associate to institute corporate wide email platform upgrade ensuring service with 99.5% guaranteed minimum uptime for increased functionality, security, and reliability.

Responsible for acquisition, budgeting, troubleshooting, upgrading and maintenance of all computer equipment. Instituted policy and instructed staff to save all data on user folders on servers minimizing data loss due to desk side hardware and software issues.

Standardized all desktops and notebooks to Dell business models. Negotiated corporate discount program for software licensing, networking equipment, computers, and peripherals for entire company saving an average of 26% off retail cost.

Monitored network activities including data backup using Backup Exec 12 and off-site tape storage, SonicWall Pro 2040 Firewall, Symantec Antivirus Enterprise Edition 10.2, SpamSoap Anti-Spam, MS Terminal services, Citrix Presentation Server, SpiceWorks Network Monitoring, and security patching services.

Supervised dismantle, move, and installation of all computer and phone equipment to new location. Placed orders for the relocation of phone and Internet lines.
Technical Support Lead Engineer/Supervisor

SMC Networks

(Privately Held; Computer Networking industry)

June 2000 — March 2002 (1 year 10 months)

Promoted from Technical Support Provider, CompUSA, to assist in establishing new call center.

Recruited, interviewed, hired, and trained technical support employees. Also responsible for verifying payroll info, monitoring sick, vacation, and overtime hours, employee reviews and disciplinary action.

Resolved networking configuration issues with topology, operating system, and protocols for both in-house testing purposes and external customer support issues.

Established Service Level Agreements for hold time, time on call, and first call resolution.

Generated Call Center ACD reports and statistics daily. Used reports to verify call center SLA's, problem areas, and to justify the need for additional staff when SLA's started to fall due to increasing call volume.
Mentor/Networking Support Representative-Level III

CompUSA

(Privately Held; 10,001 or more employees; CPU; Retail industry)

August 1999 — June 2000 (11 months)

Promoted to dedicated product support for Accton and SMC networking adapters, hubs, switches, and wireless products.

Created knowledge base for team, supervised and trained new hires, and call coached technicians.
Technical Support Representative-Level II

CompUSA

(Privately Held; CPU; Retail industry)

June 1998 — August 1999 (1 year 3 months)

Served as a Prudential Team Lead providing a contact for group to the laptop repair center. Responsible for training new agents on the account and keeping group aware of current issues and procedures.

Awarded “Kingston Technician of the Month” and “Technician of the Month” for the Call Center twice.

Support lines included 900, Credit Card, NDC, Kingston memory, Dial-A-Tech, Prudential Securities Helpdesk.
Product Development Assistant

Oriental Accent, Inc.

(Privately Held; 11-50 employees; Furniture industry)

February 1998 — June 1998 (5 months)

Maintained new product profile sheets and inventory files.

Attended international furniture show in High Point, North Carolina.
Marketing Research Associate/Executive Assistant

The Heritage Organization

(Privately Held; Information Technology and Services industry)

March 1997 — November 1997 (9 months)

Anna Dispensa’s Education

University of California, Irvine - The Paul Merage School of Business

MBA , 2008 — 2011 (expected)

I am enrolled in the Fully Employed MBA program.
The University of Texas at Dallas

BA , Art & Performance , 1993 — 1996

Graduated Cum Laude.

Attended school on a four year National Merit Commended Student Scholarship.

Activities and Societies:

Emerging Leader Program