
Account Manager at Delios Computer Solutions, Inc.
Greater Grand Rapids, Michigan Area

Account Manager at Delios Computer Solutions, Inc.
Greater Grand Rapids, Michigan Area
Technology expert, specializing in the needs of small to medium sized businesses in West Michigan.
Technical Certifications:
Microsoft Certified Systems Engineer - Windows 2003 (MCSE 2003)
Microsoft Certified Systems Administrator - Windows 2003 (MCSA 2003)
Microsoft Certified Small Business Specialist (MCSBS)
Microsoft Certified Systems Engineer-Security - Windows 2000 (MCSE 2000-Security)
Microsoft Certified Systems Engineer - Windows 2000 (MCSE-2000)
Cisco Certified Entry Technician (CCENT)
Comptia Project+
Comptia Security+
Business process analysis and design with an emphasis on technlogy for the SMB sector.
(Privately Held; 1-10 employees; Information Technology and Services industry)
September 2007 — Present (2 years 4 months)
Operations management, business process consulting, technology implementation, employee training, client satisfaction and new client procurement.
(Public Company; 5001-10,000 employees; Building Materials industry)
November 2006 — September 2007 (11 months)
Receive incoming help desk calls, troubleshoot and resolve technological issues.
(Privately Held; 1-10 employees; Information Technology and Services industry)
June 2004 — November 2006 (2 years 6 months)
Technology design, implementation and support for small to medium sized businesses.
(Privately Held; 5001-10,000 employees; Human Resources industry)
October 2001 — June 2004 (2 years 9 months)
Receive incoming help desk calls, troubleshoot and resolve technological issues.
(Public Company; 10,001 or more employees; Retail industry)
November 2000 — October 2001 (1 year )
Oversee all aspects of loss prevention for the West Michigan market of stores for Shoe Carnival, including training store detectives and developing and enforcing procedures and policies. Took the market from a major shortage on expected physical inventory to a slight overage in under one year's time.
(Privately Held; 11-50 employees; Entertainment industry)
January 1995 — November 2000 (5 years 11 months)
Manage nightclub staff, inventory ordering, cash handling and deposits.
(Privately Held; 10,001 or more employees; Retail industry)
January 1993 — November 2000 (7 years 11 months)
Detect and apprehend individuals committing retail fraud.
Bachelor's , Business Administration , 2004 — 2008
Summa Cum Laude
GPA at graduation: 3.97
Associate's , Liberal Arts , 2002 — 2004
N/A , Nursing , 1991 — 1993
Innovative business process concepts, all new technology related to businesses in the SMB sector.
Word ESL Program - Tutor