Cubmaster Pack 221 at Boy Scouts of America
Portland, Oregon Area
- Current
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- Cubmaster Pack 221 at Boy Scouts of America
- Regional Marketing Associate at Xerox
- Past
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- Chief Bottle Washer at Saucy Rubs,LLC
- Tiger Cub Den Leader Pack 221 at Boy Scouts of America
- Escalated Software Support Specialist at Xerox
- Desktop Engineering at Lockheed Martin
- Desktop Support Analyst at Nike
- Customer Relations Rep for Apple Computer at Stream International
- Technical Support Representative for Netscape at Stream International
- Education
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- University of Phoenix
- Western Culinary Institute
- The University of Montana
- Shattuck St Mary's
- Billings Senior High
- Recommended
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16 people have recommended Adam R. - Connections
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202
connections
- Industry
- Printing
- Websites
Adam R. Cox’s Summary
•15 years of account management/sales support experience with industry-leading, Fortune 500 companies.
•Proven ability to develop and manage internal and external relationships.
•Resource for implementation of sales and marketing initiatives in multi-unit environment with exceptional follow-through and problem-solving skills.
•Microsoft Certified Professional.
•Professionally-trained chef; Western Culinary Institute graduate.
Adam R. Cox’s Specialties:
Lean Six Sigma Yellow Belt
Microsoft Certified Professional (MCP)
Certified Cook
American Culinary Federation
Adam R. Cox’s Experience
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Cubmaster Pack 221
Boy Scouts of America
(Non-Profit; Non-Profit Organization Management industry)
May 2009 — Present (7 months)
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Regional Marketing Associate
Xerox
(Public Company; 10,001 or more employees; XRX; Information Technology and Services industry)
January 2003 — Present (6 years 11 months)
• Responsible for day-to-day account management of major house accounts within five state Western Territory .
•Troubleshoot and resolve operational issues for 283 stores; consistently commended for follow-through and timely resolution of issues.
•Collaborate with sales executives to coordinate and support 25-150 equipment installations per month and provide customized training of Xerox Copier equipment.
•Provide feedback to Global Account Management Teams to improve sales process, offer new business development opportunities and up-selling recommendations.
•Oversee the development of new product sales training materials (internal/external) serving 283 Super Store and Production Centers. Includes analyzing individual training needs and improving overall workflow.
•Recipient of annual Compassion & Integrity Awards for outstanding customer service, a peer-nominated honor.
•Committee member for many process improvements within team and major house accounts. -
Chief Bottle Washer
Saucy Rubs,LLC
(Food Production industry)
January 2007 — September 2009 (2 years 9 months)
Start-up BBQ Spice, BBQ Sauce and Hot Sauce Company.
Creating Marketing, Advertising, Promotions, Supply Chain, Sales, Product Creation & Testing.
Co-Captain in 2006 @ Paul Kirk Class: Won 3rd in Chicken/Ribs
Co-Captain in 2008 @ Paul Kirk Class: Won 1st in Brisket, 2nd in Pork Butt, 4th in Chicken & 8th in Ribs. Reserved Grand Champion overall.
Developing Spice Rubs used in competition to bring to market in Q1 2009. -
Tiger Cub Den Leader Pack 221
Boy Scouts of America
(Non-Profit; Non-Profit Organization Management industry)
October 2008 — May 2009 (8 months)
Joining as Tiger Cub Den Leader with my 1st grade son.
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Escalated Software Support Specialist
Xerox
(Public Company; 10,001 or more employees; XRX; Information Technology and Services industry)
May 2000 — January 2003 (2 years 9 months)
• Provided technical support for specialty, graphic arts and office printers (Phaser/Xerox Desktop) for small to medium sized business segment.
• Provided global technical and logistic support for new product launch (Phaser 6200), the first single pass color printer developed.
• Authored more than 300 articles for internet and intranet support sites. Articles included usability recommendations, cautions and limitations and best practices/”Eureka” tips. -
Desktop Engineering
Lockheed Martin
(Public Company; 10,001 or more employees; LMT; Defense & Space industry)
1999 — 2000 (1 year )
• Provided day-to-day computer support in fast-paced deadline driven environment: Software and peripheral updates, and troubleshooting of software application problem.
• Lead Server Administrator for 500 Macintosh end-users.
• Coordinated site migration for complex systems conversion.
Covered Nike World Headquarters and Regional Support -
Desktop Support Analyst
Nike
(Public Company; 10,001 or more employees; nke; Apparel & Fashion industry)
1997 — 1999 (2 years )
• Provided day-to-day support for 500 Macintosh and 1000 Windows Desktop users in the Nike Apparel, Vision & Timing, and Team Sports divisions at Nike World Headquarters
• Instrumental in creation of the Nike Helpdesk Tier II Team. Determined escalation protocol, resolution process and identified training needs.
• Supported hardware/software rollouts, server migrations and software push technology rollout. -
Customer Relations Rep for Apple Computer
Stream International
(Public Company; 1001-5000 employees; Information Technology and Services industry)
1996 — 1997 (1 year )
Apple Computer Customer Relations Specialist
• Provided day-to-day support for K-12, value-added resellers and Fortune 400 companies.
• Provided solutions, coaching and escalations from other multiple internal Applecare departments and 20 customer relations representatives.
• Provided new hire training and counseled team members on escalations.
• Instrumental in the creation of a Mentor/Apple Computer Relations program. -
Technical Support Representative for Netscape
Stream International
(Public Company; 1001-5000 employees; Information Technology and Services industry)
1995 — 1996 (1 year )
Netscape Technical Support Representative
• Lead Macintosh Support Technician, resolved escalations
• Provided initial and refresher technical training for all employees.
Adam R. Cox’s Education
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University of Phoenix
BS Business Management , Business/Management , 2008 — 2010 (expected)
Working towards BS in Business/Managment.
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Western Culinary Institute
1991 , Culinary , 1990 — 1991
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The University of Montana
English 1987 — 1990
- Activities and Societies:
- Sigma Phi Epsilon Pledge Class President
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Shattuck St Mary's
1985 — 1990
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Billings Senior High
HS Diploma , 1983 — 1987
Additional Information
Adam R. Cox’s Websites:
Adam R. Cox’s Groups:
FOHBOH, American Culinary Federation, US American
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Xerox Extended -
Boy Scouts of America Adult Volunteers -
University of Montana Grizzlies -
Compadres NW -
Wood Badge -
Kansas City Barbeque Society -
Nike Global Alumni Network -
Nike Networking -
Shattuck-St. Mary's School Alumni -
Western Culinary Alumni Group -
FOHBOH -
Food Biz Startup
Adam R. Cox’s Honors:
Excell Data Corp Employee of the Month July 1998 (contractor @ Nike)
Internal Xerox Department Awards:
Nine Top Performer Awards from 2000 to 2002 at Xerox, Inc while in Escalated Software Support in the Xerox Office Group.
Integrity (2006) and Compassion (2005 & 2007) Awards as National Marketing Associate
