Adam Jackson

Current

Service Manager / Level 2 Technician at GWANDA LLC
Editor in Chief at DailyTechTalk

Past

Assistant Store Manager Level II at Apple Computer, Inc.

Education

Pedro Menendez

Recommended

9 people have recommended Adam

Connections

84 connections

Industry

Computer & Network Security

Websites

Adam Jackson’s Summary

Engaging clients and building relationships via the web. Moved to San Francisco to increase connections. Assisting clients with social media, branding and web presence development. Freelance Information Technology on an as needed basis for clients and friends. I specialize in Windows and Macintosh Server related support.

Adam Jackson’s Specialties:

Technical writing, proposal design, spyware / virus cleanups.

Adam Jackson’s Experience

Service Manager / Level 2 Technician

GWANDA LLC

(Privately Held; 11-50 employees; Computer & Network Security industry)

October 2005 — Present (3 years 1 month)

I operate in a central position of all daily activities. Managing client to technician interaction and acting as the focal point of all technical questions for clients and on site technicians. I also perform scheduling of all on-site technical service calls and manage ticketing system which is the hub of our business. Finally, I personally assist all managed services clients performing most duties remotely and if not, ensuring their technical issues are resolved quickly witht he most appropriate technician. I am on call 24/7 and commonly perform emergency technical assistance to clients remotely from anywhere via notebook computer.
Editor in Chief

DailyTechTalk

(Privately Held; 1-10 employees; Online Media industry)

January 2004 — Present (4 years 10 months)

Owner / Operator of one of the top 50 mac websites on the internet. Job consists of financial outlooks and management, editorial pieces and attaining new talent in order to grow the audience.

also required is travel to various comptuer related conferences 4 times a year.
Assistant Store Manager Level II

Apple Computer, Inc.

(Public Company; 10,001 or more employees; AAPL; Retail industry)

February 2005 — August 2005 (7 months)

Was a member of a new store opening in Jacksonville Florida for Apple computer's retail division. Management position with emphasis in Sales leadership, loss prevention and team building.

Adam Jackson’s Education

Pedro Menendez

All 2000 — 2004

Additional Information

Adam Jackson’s Websites:

Adam Jackson’s Interests:

Macintosh, management, training, it, business, venture captalists firms, lifecasting, podcasting, rss, blogs, technology, cross-platform compatability, windows server 2003, 2007, microsoft exchange, mssql