
Technology Support Specialist at Lighthouse Information Systems
San Francisco Bay Area

Technology Support Specialist at Lighthouse Information Systems
San Francisco Bay Area
Experienced, educated, certified, and ambitious. With over a decade of experience, I have a plethora of talents and skills and a passion for computers and technology. I have grand ideas and a broad scope of expertise.
In addition to a profession in information technology, I'm interested in teaching and instructing in computers. I'm also partial to writing technical articles on the subject, graphic design, and desktop publishing.
I'm available in the Silicon Valley and Sacramento Valley area, here in California. I'm also available to telecommute and work online. For example, remote technical support and system administration, even of Mac OS X Server. Also, web design and basic web development.
I have references, letters of recommendation, performance reviews, and sample work available upon request.
Mac OS X Server, Macintosh, iPhone, Inkscape, GIMP, Scribus, iWork, project management, conflict resolution, customer service
(Information Technology and Services industry)
May 2009 — Present (7 months)
Supporting technology in innovative Silicon Valley companies. Provide highly individualized service to users.
(Information Technology and Services industry)
December 2005 — Present (4 years )
My business for fun and learning where I let people know they are welcome to pay me for my hobbies. Strong focus in web design and simple web development lately, as well as remote Mac OS X Server system administration. Frequently work pro bono publico for many small projects and individuals.
(Apparel & Fashion industry)
December 2005 — Present (4 years )
This is an older project currently in hibernation. It's an online T-shirt and other apparel store. A great learning experience where I've acquired skills in e-commerce both in a technical and business respect.
(Information Technology and Services industry)
April 2008 — April 2009 (1 year 1 month)
Pivotal point of contact for several corporate accounts. Excellent buffer between IT staff. Responsibilities with directing in-shop technicians and providing ongoing training. Frequently called upon for customer service and conflict resolution. Responsible for updating web content for small and medium size businesses. Consulted on SEO and SMO. Document and form creation including proposals, client agreements, customer surveys, job applications, and reports. Developed company branded homepage to be deployed on outgoing computers, which contained a custom Google search and integrated Twitter feed with company news and offerings. Developed online customer survey using PHP. Became the “go-to guy” for all Macintosh and iPhone technical support. Developed and designed Craigslist advertising campaign.
(Primary/Secondary Education industry)
September 2006 — March 2008 (1 year 7 months)
Managed school-wide technology resources for nearly 600 users in a mixed platform environment. Administrated seven distinct servers running Windows Server 2003 and Mac OS X Server 10.3 and 10.5. Moderate use of PowerSchool. Deployed dozens of software titles and introduced free open source software. Started student tech team. Played a support role in the instruction of computers to students and training to staff.
(Individual & Family Services industry)
October 2006 — April 2007 (7 months)
Spent three hours once a week with children ages six to twelve. Played games, helped with homework, read bedtime stories, and just being a good listener. Specialized in making origami and paper airplanes. Donated and setup G3 iMac with Oregon Trail, Math Blaster, SimCity 2000, and Microsoft Office.
Associate of Arts , Graphic Design , 2008 — 2011 (expected)
Enrolled and pursuing degree. Classes in digital photography, image manipulation, and web programming.
Assistant Teacher Certificate , Early Childhood Education , 2007 — 2007
Final project on the media’s effect on children and parent responsibilities. Completed classes with a 4.0 GPA.
Associates in Applied Science , Computer Technology , 2001 — 2003
Selected among graduating class to present my graduation project on super computing clusters to the deans. Returned as alumni to speak to new students about the state of the tech industry and the value of education.
1999 — 2003
Citizen Journalism, Photo Blogging, Photography, Chess, Origami
Apple Certification Alliance
Apple Certified Support Professional (ACSP) for Mac OS X 10.5 Leopard
Apple Certified Help Desk Specialist (ACHDS) for Mac OS X 10.4 Tiger
Microsoft Certified Professional (MCP)
CompTIA A+ Certified Professional
CompTIA Network+ Certified Professional
CompTIA Server+ Certified Professional
Teaching English as a Foreign Language (TEFL) Certified by i-to-i
California Basic Educational Skills Test (CBEST)