Adam Reich

Current

Knowledge Management and Collaboration Specialist at IBM

Past

Knowledge Management Specialist at Mainspring

Education

Ithaca College

Recommended

7 people have recommended Adam

Connections

112 connections

Industry

Information Technology and Services

Websites

Adam Reich’s Summary

Adam Reich has eight years of knowledge management, application development, deployment, support, and collaborative tool experience.

Adam is a Technical Support Specialist for the Global Business Services. He provides technical support for a complex, global knowledge sharing application that has a function point count of more than 10,000 and a user base of approximately 123,000 registrants. Adam acts as a SME on all functionalities of the application (end user, content manager, IP Law reviewer, administrators) and investigates and responds to issues ranging from user understanding and data errors to software bugs and server failures.

He uses his detailed understanding of KV to help develop new requirements and functionality for new releases and is a key UAT resource for the testing program for all releases. As a member of the three person team, Adam works with users who include consultants, managers and senior executives across all geos. He has been a key member of the team supporting the transformation of KnowledgeView from a Notes Domino application to a Websphere Portal application, with involvement in user support and education, testing, evaluation and rollout. He is part of the global Learning & Knowledge organization and is on the global Knowledge Sharing team that supports taxonomy management, content harvesting and packaging, content lifecycle management and community building.

Adam leads technical support for the Community Building program and is the KS Solutions SME for the KV mail-enabled discussion functionality. He volunteered to be part of a major joint project on collaboration tools, where he has provided significant input and recommendations on collaborative technologies. Adam has also worked on the Virtual Working Package Advisory team, a project that had executive sponsorship from Amy Wright, VP - GBS Americas Human Resources Leader.

Adam Reich’s Specialties:

Analyze and implement software solutions
Troubleshooting and problem resolution
Software Testing
Experience with WebSphere Applications
Understanding of software development lifecycle
Understanding of Support Process
Change management
Relationship management
Knowledge of Notes/Domino and Sametime Solutions
Knowledge of Quickplace/Quickr Solutions
Blogs, Wikis, Dogear and Lotus connections
Knowledge Management Strategy
Virtual Teaming
Collaborative computing applications

Adam Reich’s Experience

Knowledge Management and Collaboration Specialist

IBM

(Public Company; Information Technology and Services industry)

January 2001 — Present (7 years 9 months)
Knowledge Management Specialist

Mainspring

(Public Company; 201-500 employees; MSPR; Management Consulting industry)

2000 — 2001 (1 year)

Worked on the Knowledge Management team at an internet consulting firm that was acquired by IBM.
Responsible for knowledge harvesting, new entrant training, subscription services password management, Quickplace administration and managing technical support for the team.

Adam Reich’s Education

Ithaca College

1987 — 1991

Additional Information

Adam Reich’s Websites:

Adam Reich’s Interests:

social computing, social networking, web2.0, collaboration tools, emerging technologies, knowledge management, knowledge sharing, virtual working, user support

Adam Reich’s Groups:

The Greater IBM Connection: IBM's alumni program for past and present IBM employees
Helping Friends Career Network (LI2HF)
Expertise for Hire
Lotus Professionals
IBM co/ex workers
IBMers
IBM Virtual Universe Community
Plurk-in
Mainspring Alumni