
Application and Process Consultant at NEC Europe Ltd
London, United Kingdom

Application and Process Consultant at NEC Europe Ltd
London, United Kingdom
Current:
I am working on my Executive MBA at Cass Business School, London. My goal is to formalise and expand my existing knowledge especially in the areas of finance, analysis, and organisational effectiveness; In doing so access new challenges and opportunities.
I am finding that the knowledge, skills, and contacts gained are proving invaluable in my current role.
Experience:
I am highly skilled technically, balancing this with good communication skills and fundamental business knowledge. This has allowed me to align NEC’s technical solutions closer to business needs. By working closely with many departments and building long-term relationships throughout the business, I have been able to better understand needs and processes, and in term, give the other areas of the business more understanding and access to IT based solutions.
Proven track record of delivering projects on time, within budget; which have measurable benefits to the business. Leading teams, working as a team member, and solo on smaller projects.
Consulting: Primarily for the Banking/Finance (including: Royal Bank of Scotland, CLS, London Stock Exchange), and Telecoms sectors. Working with high level representatives, delivering projects based around the 'BMC Remedy Action Request System' platform.
Key Skills
* Business Process Analysis/Mapping
* Statistical Analysis
* Project Management
* User Interface/Interaction Design
* Remedy Action Request System
* Business Objects - Crystal Reports
Prince2 (Practitioner), BMC Remedy Action Request System (Remedy Approved Consultant), Crystal Reports, SQL, Excel
(Public Company; Telecommunications industry)
September 2009 — Present (3 months)
* Analysing and streamlining business processes to make best use of available technology.
* Use of analytics and metrics to understand existing processes
* Presentation data in clear and structured way to senior management
* Making as much use of my MBA skills as possible
* Managing project using the Prince2 methodology
* Using tool such as BMC Remedy Action Request System and Crystal Reports to develop solutions that are highly usable and deployed across Europe.
(Educational Institution; Higher Education industry)
May 2009 — September 2009 (5 months)
(Educational Institution; Higher Education industry)
2009 — 2009 (less than a year)
(Public Company; NIPNY; Information Technology and Services industry)
August 2005 — September 2009 (4 years 2 months)
* Working on international and domestic projects.
* Working to align technical solutions with business processes to maximise revenue and productivity with NEC.
* Using tool such as BMC Remedy Action Request System and Crystal Reports to develop solutions that are highly usable and deployed across Europe.
* Providing in-depth clear metrics to report on a streamline business processes.
* Managing project using the Prince2 methodology
(Privately Held; 51-200 employees; Information Technology and Services industry)
August 1998 — August 2005 (7 years 1 month)
Leading consultant (in terms of billable days) multiple years
Project Management
ITSM
ITIL
Development – BMC Remedy Action Request System, Web Development
Reporting
(Privately Held; 1001-5000 employees; Retail industry)
February 1997 — September 1998 (1 year 8 months)
2009 — 2011 (expected)
BA/BSc , Computer Science and Management , 1995 — 1998