Adail Muniz Retamal

Current

CIIO (Chief Intelligence & Information Officer) at Proxis Contact Center
Owner - CTO at Heptagon TI Ltda

Past

Solution Architect at Borland Latin America
Teacher (Graduate Course) at UNISAL-Centro Universitário Salesiano
Consultant, Project Coordinator at Banco Triângulo

Consultant, Project Manager at Peixoto Com. Imp. Exp. Ltda
IT Manager at CDL-Clube de Diretores Lojistas
Teacher (Computer Sciences) at UFU-Universidade Federal de Uberlândia
Teacher (Computer Sciences) at UNITRI - Centro Universitário do Triângulo

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Education

Sprint IT
Borland
Q-Labs & TI Métricas

Borland
Laboratório de Negócios SSJ
Universidade Federal de Uberlândia

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3 more...

Recommended

7 people have recommended Adail

Connections

152 connections

Industry

Information Technology and Services

Websites

Adail Muniz Retamal’s Summary

I have a passion for research, practical application of what I've learnt and, of course, teaching others. My main interest today is on Eli Goldratt's Theory of Constraints (TOC), particularly with its applications to software development, project management and our personal lives.

I'm the founder and moderator of TOC-Brasil group (http://br.groups.yahoo.com/group/toc-brasil). Among the several TOC applications, I'm very skilled at the Thinking Process and Critical Chain Project Management (CCPM), which I combine with Agile PM and Lean PM in my Project Management practice.

In the Agile arena I'm the main promoter of FDD (Feature-Driven Development) in Brazil, an excelent agile development and management methodology, deserving its own group (http://br.groups.yahoo.com/group/gufdd). I'm also a CSM (Certified Scrum Master) and use Lean/Kanban concepts as well, in a balanced approach.

I'm also specialist on process mapping and modeling (ARIS, UML, traditional notations) and measurement using PSM (Practical Software and Systems Measurement) and GQM (Goal-Question-Metric), which I've applied to both software and non-software organizations.

One of my technical passions is Software Engineering as a whole and, particularly, Object technology (Object-Oriented Analysis, Design, Programming and Testing).

Adail Muniz Retamal’s Specialties:

Theory of Constraints (TOC), Critical Chain Project Management (CCPM), Agile PM, Lean PM, Agile methodologies (FDD, Scrum, XP, Lean SD), CMMI, PSM (Practical Software and Systems Measurement), Borland tools (CaliberRM, StarTeam, Together, Delphi), UML in Color, Software Engineering, Object-Oriented Requirements, Analysis, Design, Programming and Testing, Organizational Change, Team Leadership.

Adail Muniz Retamal’s Experience

CIIO (Chief Intelligence & Information Officer)

Proxis Contact Center

(Information Technology and Services industry)

November 2008 — Present (9 months)

Great brands, innovation and excelence every day!

Proxis Contact Center is a fast growing company. We're called a "Call Center Deluxe", where our main motto is "Small Projects for Big Companies". Thus, the level of customization is very high, demanding agility with responsibility.

As the CIIO, I'm responsible for leveraging the business to a new level of knowledge and culture, where the Resolvers (as we call our people) can contribute with their best to help our customers enhance their relationship with their customers.

I am the leader for 7 teams: Database Management, Software Engineering and Sustaining, Project Management, Process Management, Quality Assurance, Call Monitoring and Corporate Training.

I also help Operations, Sales and Marketing on pre-sales and post-sales activities, when we help our prospects and clients to benefit the most from our offers.
Owner - CTO

Heptagon TI Ltda

(Information Technology and Services industry)

March 1997 — Present (12 years 5 months)

* Consulting, Training, Mentoring, Coaching
* TOC (Theory of Constraints) and Applications: Thinking Processes, Critical Chain PM, S-DBR
* Agile Project Management
* Process Improvement (Agile, CMMI)
* Agile Methodologies: FDD (Feature-Driven Development), Scrum, Lean SD and XP
* Process Mapping and Modeling (ARIS, UML, traditional notations)
* Measurement Implementation (PSM, GQM)
* MDD (Model Driven Development)
* Object-Oriented Software Engineering
* Organizational Change
* Team Leadership
Solution Architect

Borland Latin America

(Public Company; 1001-5000 employees; BORL; Computer Software industry)

July 2002 — November 2006 (4 years 5 months)

* Training and Consulting (internal and external, process and tools)
* Assessments (gap analysis, solution proposal)
* CMMI (training, consulting, appraisal)
* ALM tools and processes
* Object-Oriented Engineering practices
* Software construction and Team Leadership
* Presentations (national and international)
* Pre-sales and post-sales activities (demos, POC's, solution proposal and implementation, best practices)
Teacher (Graduate Course)

UNISAL-Centro Universitário Salesiano

(Educational Institution; 201-500 employees; Higher Education industry)

July 2004 — August 2005 (1 year 2 months)

Teacher at a graduate course on IT Management
* Opening class (8 h)
* Mini-course on Object-Oriented Analysis and Design (4 h)
* Full 40-hour course on Software Development Methodologies (RUP, FDD, XP)
Consultant, Project Coordinator

Banco Triângulo

(Privately Held; 51-200 employees; Banking industry)

May 2001 — June 2002 (1 year 2 months)

* Technical coordinator for the integration project with the Brazilian Payment System (SPB - Sistema de Pagamentos Brasileiro)
* Sales Force Automation (with Pocket PC, Lotus Notes integration, XML) project coordination, consulting and software development
* XP (Extremme Programming) study group coordinator
Consultant, Project Manager

Peixoto Com. Imp. Exp. Ltda

(Privately Held; 501-1000 employees; Wholesale industry)

May 1999 — May 2001 (2 years 1 month)

* Lotus Notes R5 deployment, training, development and integration
* Borland Delphi development and Oracle Applications R/11 integration
* Sales Force automation with Palm Pilot (server and client sides)
* SW-CMM SEPG group coordinator
IT Manager

CDL-Clube de Diretores Lojistas

(Non-Profit; 51-200 employees; Civic & Social Organization industry)

January 1998 — June 1999 (1 year 6 months)

* Manager of IT Division
* Budget and staff management
* Project Management
* Public presentations
* Active participation in the Regional, State and National connection project
Teacher (Computer Sciences)

UFU-Universidade Federal de Uberlândia

(Educational Institution; 1001-5000 employees; Higher Education industry)

February 1996 — January 1997 (1 year)

* Teaching: Introduction to Computer Sciences, Sequential Programming Languages, Object-Oriented Programming, corporate training (C++, Network Operating Systems, Windows NT, TCP/IP)
* Other activities: Teachers' and students' labs coordinator, staff training and mentoring
Teacher (Computer Sciences)

UNITRI - Centro Universitário do Triângulo

(Educational Institution; 51-200 employees; Higher Education industry)

March 1995 — August 1995 (6 months)

* Teaching: Commercial Languages (COBOL, Clipper, Delphi)

Adail Muniz Retamal’s Education

Sprint IT

CSM-Certified Scrum Master , Agile Project Management , 2007 — 2007

Certified Scrum Master official training, delivered by Boris Gloger
Borland

CMMI SAT , CMMI Appraisal , 2006 — 2006

SATT - SCAMPI Appraisal Team Training
Borland / TeraQuest
Official SEI CMMI SAT Course (required for being a member of an appraisal team)
Q-Labs & TI Métricas

PSM , Measurement , 2006 — 2006

Practical Software and Systems Measurement (PSM) - www.psmsc.com
Official PSM course delivered by David N. Card (Q-Labs) and Maurício Aguiar (TI Métricas)
Borland

CMMI , Software Process Improvement , 2005 — 2005

Introduction to CMMI 1.1 Staged and Continuous Combined
Borland / TeraQuest
Official SEI CMMI 1.1 Course
Laboratório de Negócios SSJ

Best of MBA - PM , Project Management , 2004 — 2004

66 hours of Project Management training following the Guide to the PMBOK
Universidade Federal de Uberlândia

Superior , Electrical/Electronics Engineer , January 1988 — May 1993

Additional Information

Adail Muniz Retamal’s Websites:

Adail Muniz Retamal’s Interests:

Goldratt, TOC, Theory of Constraints, Teoria das Restrições, CCPM, Critical Chain, Corrente Crítica, Critical Chain Project Management, Agile, Agile Development, Agile Management, FDD, Feature-Driven Development, Scrum, Lean, XP, PSM, GQM, Process Improvement, Mind Mapping, Mapas Mentais, Pedagogy, Pedagogia, Psychology, Psicologia, Human Behavior, Drums, Bateria