Customer Service Center at Blue Cross Blue Shield of Nebraska
Greater Omaha Area
- Current
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- Customer Service Center at Blue Cross Blue Shield of Nebraska
- House Manager at Omaha Performing Arts Society
- Past
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- Regent at University of Nebraska Board of Regents
- Student Body President - Regent at University of Nebraska at Omaha
- Errand Clerk at Fraser Stryker Law Firm
- Lead Administrative Specialist at Nebraska Furniture Mart
- Education
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- University of Nebraska at Omaha
- Connections
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48
connections
- Industry
- Entertainment
- Websites
Alexander Williams’s Summary
• 10 years experience in Customer Service industries
• Proven management experience at multiple levels, effective leader, problem solving, and project research and implementation
• Highly resourceful and organized, self-driven/motivated
• New idea and process generation skills
• Superior public relations, communication and speaking skills with groups of 1 to 10,000
• Advanced MS Suite user
• Detail oriented, self motivated, team player, result driven, strategic
• Strong work ethic, dedicated and loyal
Alexander Williams’s Specialties:
Excellent Customer Service Skills, Advanced Experience with MS Suite, Superior Public Speaking/Communication Skills, Interviewing, Management, Budget Management, Organizational Development, High-Profile/Senior Candidate Searches
Alexander Williams’s Experience
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Customer Service Center
Blue Cross Blue Shield of Nebraska
(Insurance industry)
May 2009 — Present (8 months)
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House Manager
Omaha Performing Arts Society
(Non-Profit; Performing Arts industry)
January 2008 — Present (2 years )
•Oversaw events occurring at the Orpheum Theater and Holland Performing Arts Center
•Supervised Ambassadors for regulation compliance
•Resolved ticketing disputes
•Acted as the point person in emergency situations
•Coordinated front of house activities between all departments
•Maintained positive relationship with constituents and guests
•Provided customer service and direct telephone sales assistance to patrons of Omaha Performing Arts for the Holland Performing Arts Center and the Orpheum Theater
•Sold renewal subscriptions and single ticket orders
•Assisted with database management and clean-up -
Regent
University of Nebraska Board of Regents
(Education Management industry)
January 2007 — January 2008 (1 year 1 month)
•Coordinated and led meetings with the Governor of the State of Nebraska resulting in an increase in state aid to the University of Nebraska from 1.1% to 4.4%
•Lobbied members of Congress on issues emanating from the University of Nebraska
•Collaborated with members of the Board of Regents in the supervision of the general operations of the university, and the control of its expenditures of more than $1.6 billion
•Worked with colleagues to develop and set the university system strategic framework
•Planned, developed and secured funding for the Maverick Connection, a $136,000 program that brings students daily access to three newspaper publications in addition to the integration of newspapers into course curriculum to reduce the cost of textbooks
•Organized and prepared the Associations annual budget amounting to approximately $500,000 and the procedures of disbursement
•Recruited undergraduate and graduate students to committees within the university community -
Student Body President - Regent
University of Nebraska at Omaha
(Educational Institution; Higher Education industry)
December 2006 — January 2008 (1 year 2 months)
•Coordinated and led meetings with the Governor of the State of Nebraska resulting in an increase in state aid to the University of Nebraska from 1.1% to 4.4%
•Lobbied members of Congress on issues emanating from the University of Nebraska
•Collaborated with members of the Board of Regents in the supervision of the general operations of the university, and the control of its expenditures of more than $1.6 billion
•Worked with colleagues to develop and set the university system strategic framework
•Planned, developed and secured funding for the Maverick Connection, a $136,000 program that brings students daily access to three newspaper publications in addition to the integration of newspapers into course curriculum to reduce the cost of textbooks
•Organized and prepared the Associations annual budget amounting to approximately $500,000 and the procedures of disbursement
•Recruited undergraduate and graduate students to committees within the university community -
Errand Clerk
Fraser Stryker Law Firm
(Partnership; Law Practice industry)
November 2005 — January 2007 (1 year 3 months)
•Provided clerical and errand support for the attorneys and staff members of the firm
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Lead Administrative Specialist
Nebraska Furniture Mart
(Privately Held; Retail industry)
September 2002 — December 2004 (2 years 4 months)
•Assisted in the coordination of daily operational objectives and performance of departmental functions in an efficient, timely manner while meeting quality performance standards
•Resolved customer and company challenges through proactive investigation of issues in a liaison role, partnering with other departments, including the customer
•Administered coaching, discipline and guidance to the cashiering staff
•Assisted in the coordination of drawer balancing, cashiering operations, and credit inquiries
•Planned and developed a training curriculum for the opening of the Kansas City, KS store in August 2003
Alexander Williams’s Education
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University of Nebraska at Omaha
Bachelor of Science , Political Science, Public Administration , 2003 — 2008
- Activities and Societies:
- Student Body President
Regent
Additional Information
Alexander Williams’s Websites:
Alexander Williams’s Groups:
Member, University of Nebraska Board of Regents Executive Committee, ‘07-‘08
Member, Search Committee for Senior Vice Chancellor, 2007-08
Member, Chancellor’s Council, 2007
Chair, Student Government Association Executive Council, 2007-08
Chair, Student Government Association Presidential Cabinet, 2007-08
Chair, University Rules Revision Taskforce, 2008
Director-Ex-Officio, University Alumni Association Board of Directors, 2007-08
Member, University Committee on Student Affairs, 2007-08
Member, University Committee on Facilities Planning, 2007-08
Member, Vice Chancellor’s Leadership Council, 2005-08
Member, University Housing and Parking Committee, 2007
Member, Chancellor’s Taskforce on 12 Month Operations, 2007-08
Member, University Judicial Committee, 2006-08
Commissioner, Student Activities Budget Commission, 2006
Member, NU Student Information Systems Committee, 2007-08
Member, Chancellor’s Commission on Multicultural Affairs, 2005-07
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Greater Omaha Young Professionals -
UNO Young Alumni -
The Pi Kappa Alpha Fraternity -
Big "O" Networking Group
Alexander Williams’s Honors:
Recipient, UNO Student Government Association Pinnacle Award, 2007
Recipient, UNO Distinguished President, 2007
Recipient, University of Nebraska Board of Regents, Distinguished Service Award, 2007
Recipient, UNO Student Organizations and Leadership Programs, Student Leader, 2005
Alexander Williams’s Contact Settings
Interested In:
- career opportunities
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
