Andrea Ciolini

Current

Customer Integration Services manager at DHL Express Italy

Past

Express Customer Solutions Manager at DHL Express Italy Srl
eCommerce Solutions Manager at DHL
eCommerce Manager at Creature Labs

Assistant Product Manager at Ubisoft
Consultant - Internet development at Rocket Science (a division of MXA Rocket Inc.)
Stage - Internet Development at Universal Media (TIME Classified ads)

see less...

3 more...

Education

University of Warwick - Warwick Business School
The Nottingham Trent University
University of California, Berkeley

see less...

Recommended

4 people have recommended Andrea

Connections

500+ connections

Industry

Transportation/Trucking/Railroad

Websites

Andrea Ciolini’s Summary

International MBA graduate specialized in managing and delivering customer facing projects and services. Being responsible for profit and loss, respecting budgets and deadlines, motivating teams as well as creating long-lasting and mutually-beneficial relationships with customers.

Join me and hundreds of DHL current and former colleagues in this LinkedIn group I created DHL Alumni (http://www.linkedin.com/e/gis/54227/5FD4A24B29FC).

Andrea Ciolini’s Specialties:

Windows-Unix/Linux-AS/400 environments, Apache, IIS, PHP, XML, Oracle, MS SQL Server, MySQL, C/C++/C#, Webservices, SOAP, Java/J2EE, Project Management (Prince2 Certified Practitioner), Microsoft XNA framework, Autodesk 3ds, Adobe Photoshop, Ableton Live

Andrea Ciolini’s Experience

Customer Integration Services manager

DHL Express Italy

(Public Company; 1001-5000 employees; Transportation/Trucking/Railroad industry)

February 2007 — Present (1 year 6 months)

Reporting to the IT Services Director, responsible for delivering system integration services to large customers and partners across the product portfolio. Responsibilities include supporting key account managers in understanding the customer’s supply chain and distribution processes as well as the information systems architecture, defining technical proposals based on DHL service capabilities, presenting them to Logistics\Procurement\IT senior management and supervising a technical implementation team. Services range from free simple web-based labelling applications to bespoke complex solutions tailored to the customer such as ERP integration and wireless shipment processing.
Express Customer Solutions Manager

DHL Express Italy Srl

(Public Company; 1001-5000 employees; Transportation/Trucking/Railroad industry)

August 2003 — January 2007 (3 years 6 months)

Reporting to the Application Manager, responsible for delivering and supporting customer integration applications for the Express delivery product range. Responsibilities include analysing customer requirements, presenting technical proposals, and project management. Additional duties include contributing\implementing global and EMEA applications, training sales force on new services, improving service quality through monitoring and reporting performances, sharing best practices with European colleagues.
eCommerce Solutions Manager

DHL

(Public Company; 1001-5000 employees; Transportation/Trucking/Railroad industry)

September 2001 — July 2003 (1 year 11 months)

Reporting to the Customer Solutions Manager, responsible for installing and supporting standard Desktop and Web eCommerce applications for the Express delivery product range.
eCommerce Manager

Creature Labs

(Privately Held; 51-200 employees; Computer Games industry)

September 2000 — August 2001 (1 year)

Managed the eCommerce channel sales and online store selling own and third-party interactive entertainment products in electronic and physical form. Responsibilities ranged from vision, business and project planning to overseeing implementation and generating revenues. Plus they included monitoring and forecasting sales and profits, managing relationships with partner sites, external vendors, financial institutions and the fulfilment company. Developed a simple customer relationship management (CRM) strategy implemented on the site.
Assistant Product Manager

Ubisoft

(Public Company; Computer Games industry)

January 1999 — November 1999 (11 months)

Developed/contributed to marketing and sales strategies for several interactive entertainment products on different platforms including the highly successful Rayman series. Some other tasks included: presentation of new products to the sales force and large vendors\distributors, presentation at such B2B and B2C events such as Smau and Futurshow, coordination of localisation processes and coaching new junior product managers.
Consultant - Internet development

Rocket Science (a division of MXA Rocket Inc.)

(Marketing and Advertising industry)

September 1998 — December 1998 (4 months)

Designed corporate web site prototype and PowerPoint templates to be used in sales presentation by this integrated marketing communications company specialized in the high technology industry.
Stage - Internet Development

Universal Media (TIME Classified ads)

(Online Media industry)

August 1997 — September 1997 (2 months)

Contributed developing an analysis of MBA students and executive management readers based on a questionnaire available on the web site. Conversion of several media packs into web site prototypes

Andrea Ciolini’s Education

University of Warwick - Warwick Business School

MBA, Distance Learning Master of Business Administration, 2004 — 2008

Dissertation: "Competitive advantage through RFID technology. Benefits and risks for express delivery companies.”
Selection of courses: Operations management, Modelling and analysis, Business transformation, Information systems strategy, Management of change, Strategy as practice, Stategic advantage, Market analysis and Marketing management.
The Nottingham Trent University

BA (HONS), International Business (1st Class), 1996 — 2000

Dissertation: “Gaining Sustainable Competitive Advantage in the Interactive Entertainment Industry”
University of California, Berkeley

Diploma, Professional Marketing (with Distinction), 1998 — 1998

Additional Information

Andrea Ciolini’s Websites:

Andrea Ciolini’s Interests:

Articles published on Italian monthly information and communication technology trade magazines: “Quando il marketing chiede permesso.” - on permission marketing theories and techniques; “Informazioni on-line come vantaggio competitivo: utopia o realtà?” - online information for just-in-time marketing; “A tutto branding” – on the impact of high technology on branding