
Customer Integration Services Manager at DHL Express Italy (andrea.ciolini@dhl.com)
Milan Area, Italy

Customer Integration Services Manager at DHL Express Italy (andrea.ciolini@dhl.com)
Milan Area, Italy
MBA , Distance Learning Master of Business Administration , 2004 — 2008
Dissertation: "Competitive advantage through RFID technology. Benefits and risks for express delivery companies.”
Selection of courses: Operations management, Modelling and analysis, Business transformation, Information systems strategy, Management of change, Strategy as practice, Stategic advantage, Market analysis and Marketing management.
BA (HONS) , International Business (1st Class) , 1996 — 2000
Studied at the European School of Economics
Dissertation: “Gaining Sustainable Competitive Advantage in the Interactive Entertainment Industry”
Diploma , Professional Marketing (with Distinction) , 1998 — 1998
Articles published on Italian monthly information and communication technology trade magazines: - “Quando il marketing chiede permesso.” - on permission marketing theories and techniques; - “Informazioni on-line come vantaggio competitivo: utopia o realtà?” - online information for just-in-time marketing; - “A tutto branding” – on the impact of high technology on branding