Abhishek Mittal

Current

Consultant at Towers Perrin

Past

Consultant at The Gallup Organization
Business Development Consultant at Oracle Corporation

Education

International Management Institute
St. Xavier's College, Kolkata

Recommended

7 people have recommended Abhishek

Connections

265 connections

Industry

Management Consulting

Websites

My Blog

Abhishek Mittal’s Summary

Abhishek is a management consultant with extensive experience in advising clients on boosting organization performance by leveraging employee & customer engagement.

Abhishek interacts extensively with his clients to understand their business challenges and designs studies to address these pain-points. Much of his experience is in the area of measurement and management of customer and employee engagement across a range of industries. He strongly believes that the employee-customer interaction is the “factory floor” in today’s organizations. Abhishek is adept at measuring the business impact of consulting interventions and, based on such insights, advises clients on interventions to drive transformation and hence, enterprise performance.

Prior to joining Towers Perrin, Abhishek has worked with Gallup Consulting and Oracle Corp. He is an MBA from the International Management Institute, New Delhi.

Abhishek is an avid blogger and writes at http://abhishekmittal.com . His blog has been featured as one of the world's top 100 blogs on Human Resources.

Abhishek Mittal’s Specialties:

Employee Engagement, Organizational Development, Change Management, Customer Engagement, Workforce Effectiveness, Workplace Improvement, Surveys

Abhishek Mittal’s Experience

Consultant

Towers Perrin

(Privately Held; 5001-10,000 employees; Management Consulting industry)

September 2008 — Present (1 year 3 months)
Consultant

The Gallup Organization

(Privately Held; Management Consulting industry)

November 2005 — August 2008 (2 years 10 months)

• Conducting diagnostic interviews with key stakeholders of the client organization to develop an understanding of their business challenges/processes/systems
• Conceptualizing the design of the study to address these challenges
• Developing structured questionnaires based on the knowledge from the diagnostic phase and industry research
• Conducting root-cause analysis and synthesizing insights to formulate action plans at the local level as well as the enterprise level.
• Analyze variance in performance and benchmarking
• Developing a roadmap for the client organization and making data-driven recommendations to improve business performance and driving organic growth
• Managing a team of data analysts and report specialists to ensure adherence to timelines and quality specifications
Business Development Consultant

Oracle Corporation

(Public Company; ORCL; Computer Software industry)

May 2005 — October 2005 (6 months)

Focusing on the ‘Retail – Small & Medium Enterprises’ vertical in North America, I interacted and built relationships with customers and handled the following responsibilities:

• Developing an understanding of the prospects’ current IT infrastructure, IT/business challenges they face and their upcoming IT initiatives
• Positioning potential solutions that could align the IT strategy with the overall business objectives
• Engaging the technical solution specialists to discover the possible solutions by probing further into the prospect’s problems and, thus, position the right solution
• Building strong relationships in the accounts handled for repeat business

Abhishek Mittal’s Education

International Management Institute

MBA , 2003 — 2005
St. Xavier's College, Kolkata

B.Com (Honours) , Business Studies, Economics, Accountancy, Business Mathematics , 2000 — 2003