Annette Blackwell

Current
  • Administrative Assistant at CafePress.com
Past
  • Marketing Assistant at CafePress.com
  • Customer Support Supervisor at CafePress.com
  • Customer Service Supervisor at Metro One Telecommunications
  • Customer Support Manager at MTV.com
  • Marketing Assistant at eLance.com
  • Customer Support at Infoseek
  • Shipping Mgr/Office Admin at SST Systems, Inc
  • Customer Service/Shipping at Petals, Inc
  • Customer Support/Business Support Clerk at NeoData
Connections
111 connections
Industry
Internet

Annette Blackwell’s Experience

  • Administrative Assistant

    CafePress.com

    (Privately Held; 51-200 employees; Internet industry)

    August 2006Present (2 years 2 months)

    Supported CMO until May 2008.
    Currently provide support to Executive Team

  • Marketing Assistant

    CafePress.com

    (Privately Held; Retail industry)

    June 2005August 2006 (1 year 3 months)

  • Customer Support Supervisor

    CafePress.com

    (Privately Held; 51-200 employees; Internet industry)

    October 2004May 2005 (8 months)

    Supervise call center of 15 reps providing email and phone support for ecommerce company.

  • Customer Service Supervisor

    Metro One Telecommunications

    (Public Company; 51-200 employees; Telecommunications industry)

    May 2002October 2004 (2 years 6 months)

    • Support Call Center’s Sr Management in daily operation of 24 hr call center.
    • Maintain staffing levels to uphold contractual compliance with volume to 70k a day
    • Complete performance evaluations, annual reviews and mentor assessments of operators.

  • Customer Support Manager

    MTV.com

    (Public Company; Media Production industry)

    July 2000December 2002 (2 years 6 months)

    Established and maintained support via email for MTV.com communities using Kana.

  • Marketing Assistant

    eLance.com

    (Privately Held; 51-200 employees; Internet industry)

    March 2000June 2000 (4 months)

    • Monitored marketplace for freelance auction website.
    • Reviewed posted auctions to maintain marketplace integrity in accordance with company's Terms of Services.
    • Responded to user emails and managed message boards

  • Customer Support

    Infoseek

    (Public Company; Internet industry)

    June 1997February 2000 (2 years 9 months)

    • Supervised and trained employees to monitor all chat room and free homepage activities on the Infoseek/GO.com network.
    • Email support for communities (chat/email/msg boards/free homepages) and Infoseek search engine.
    • Lead support of Java Chat client, and Express Search search engine desktop software.

  • Shipping Mgr/Office Admin

    SST Systems, Inc

    (Public Company; 1-10 employees; Computer Software industry)

    February 1997July 1998 (1 year 6 months)

    • Performed general shipping and office duties.
    • Provided quality assurance for Piping Stress Analysis Software.
    • Supported Sales Manager and CEO of company.

  • Customer Service/Shipping

    Petals, Inc

    (Privately Held; 11-50 employees; Apparel & Fashion industry)

    August 1995February 1997 (1 year 7 months)

    • Customer Service and Data Entry
    • Packing/Shipping/RMAs
    • Inventoried and organized warehoused merchandise.
    • QA'ed and inventoried finished goods.
    • Delivered garments and notions to/from contractors.

  • Customer Support/Business Support Clerk

    NeoData

    (Telecommunications industry)

    19911995 (4 years)

    Worked as a CSR for 2 years, then moved into Client Services as a Business Support Clerk for one year.


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