Annette Blackwell

Past

• Administrative Assistant at CafePress.com
• Marketing Assistant at CafePress.com
• Customer Service Supervisor at Metro One Telecommunications

• Customer Support Manager at MTV.com
• Marketing Assistant at eLance.com
• Customer Support at Infoseek
• Office Admin at SST Systems, Inc.
• Office Assistant at Petals, Inc
• Office Assistant at NeoData

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Recommended

5 people have recommended Annette

Connections

128 connections

Industry

Internet

Annette Blackwell’s Experience

• Administrative Assistant

  CafePress.com

  (Privately Held; Internet industry)

  August 2006 — January 2009 (2 years 6 months)

  2008 – Assistant to Executive Team Manage multiple calendars, process expense reports, coordinate catering, off-site meetings, travel and board meetings. Also provided support to Public Relations, Accounting, NetOps and IT departments as needed.
  
  2006 – Assistant to CMO Coordinated hiring activities as Executive brought on a new team of Directors and Senior Managers. Created process for budget and PO management. Efficiently managed busy Executive’s calendar, changing meetings and priorities with little notice. Reconciled budget, produced daily revenue and traffic reports. Updated presentations for revenue meetings, board meetings, and new-hire orientations. Managed org charts and distribution lists. Coordinated complex travel arrangements.

• Marketing Assistant

  CafePress.com

  (Privately Held; Internet industry)

  October 2004 — August 2006 (1 year 11 months)

  Provided support to Managers and Directors within the Marketing, Creative and PR teams. Experience within Merchandising, Acquisition & Retention, SEM, and Direct Marketing departments.

• Customer Service Supervisor

  Metro One Telecommunications

  (Public Company; INFO; Telecommunications industry)

  May 2002 — October 2004 (2 years 6 months)

  Supported Call Center’s Sr Management in daily operation of 24 hr call center. Maintain staffing levels to uphold contractual compliance with volume to 70k a day. Complete performance evaluations, annual reviews and mentor assessments of operators.

• Customer Support Manager

  MTV.com

  (Public Company; Media Production industry)

  July 2000 — December 2002 (2 years 6 months)

  Established and maintained support via email for MTV.com communities using Kana.

• Marketing Assistant

  eLance.com

  (Privately Held; 51-200 employees; Internet industry)

  March 2000 — June 2000 (4 months)

  • Monitored marketplace for freelance auction website.
  • Reviewed posted auctions to maintain marketplace integrity in accordance with company's Terms of Services.
  • Responded to user emails and managed message boards

• Customer Support

  Infoseek

  (Public Company; Internet industry)

  June 1997 — February 2000 (2 years 9 months)

  • Supervised and trained employees to monitor all chat room and free homepage activities on the Infoseek/GO.com network.
  • Email support for communities (chat/email/msg boards/free homepages) and Infoseek search engine.
  • Lead support of Java Chat client, and Express Search search engine desktop software.

• Office Admin

  SST Systems, Inc.

  (Computer Software industry)

  February 1997 — July 1998 (1 year 6 months)

  • Performed general shipping and office duties.
  • Provided quality assurance for Piping Stress Analysis Software.
  • Supported Sales Manager and CEO of company.

• Office Assistant

  Petals, Inc

  (Apparel & Fashion industry)

  August 1995 — February 1997 (1 year 7 months)

  • Customer Service and Data Entry
  • Packing/Shipping/RMAs
  • Inventoried and organized warehoused merchandise.
  • QA'ed and inventoried finished goods.
  • Delivered garments and notions to/from contractors.

• Office Assistant

  NeoData

  (Telecommunications industry)

  1991 — 1995 (4 years)

  General office duties supporting Client Reps to Magazine Publishers