Annette Blackwell

Current

• Administrative Assistant at CafePress.com

Past

• Marketing Assistant at CafePress.com
• Customer Support Supervisor at CafePress.com
• Customer Service Supervisor at Metro One Telecommunications

• Customer Support Manager at MTV.com
• Marketing Assistant at eLance.com
• Customer Support at Infoseek
• Shipping Mgr/Office Admin at SST Systems, Inc
• Customer Service/Shipping at Petals, Inc
• Customer Support/Business Support Clerk at NeoData

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Recommended

5 people have recommended Annette

Connections

111 connections

Industry

Internet

Annette Blackwell’s Experience

• Administrative Assistant

  CafePress.com

  (Privately Held; 51-200 employees; Internet industry)

  August 2006 — Present (2 years 2 months)

  Supported CMO until May 2008.
  Currently provide support to Executive Team

• Marketing Assistant

  CafePress.com

  (Privately Held; Retail industry)

  June 2005 — August 2006 (1 year 3 months)

• Customer Support Supervisor

  CafePress.com

  (Privately Held; 51-200 employees; Internet industry)

  October 2004 — May 2005 (8 months)

  Supervise call center of 15 reps providing email and phone support for ecommerce company.

• Customer Service Supervisor

  Metro One Telecommunications

  (Public Company; 51-200 employees; Telecommunications industry)

  May 2002 — October 2004 (2 years 6 months)

  • Support Call Center’s Sr Management in daily operation of 24 hr call center.
  • Maintain staffing levels to uphold contractual compliance with volume to 70k a day
  • Complete performance evaluations, annual reviews and mentor assessments of operators.

• Customer Support Manager

  MTV.com

  (Public Company; Media Production industry)

  July 2000 — December 2002 (2 years 6 months)

  Established and maintained support via email for MTV.com communities using Kana.

• Marketing Assistant

  eLance.com

  (Privately Held; 51-200 employees; Internet industry)

  March 2000 — June 2000 (4 months)

  • Monitored marketplace for freelance auction website.
  • Reviewed posted auctions to maintain marketplace integrity in accordance with company's Terms of Services.
  • Responded to user emails and managed message boards

• Customer Support

  Infoseek

  (Public Company; Internet industry)

  June 1997 — February 2000 (2 years 9 months)

  • Supervised and trained employees to monitor all chat room and free homepage activities on the Infoseek/GO.com network.
  • Email support for communities (chat/email/msg boards/free homepages) and Infoseek search engine.
  • Lead support of Java Chat client, and Express Search search engine desktop software.

• Shipping Mgr/Office Admin

  SST Systems, Inc

  (Public Company; 1-10 employees; Computer Software industry)

  February 1997 — July 1998 (1 year 6 months)

  • Performed general shipping and office duties.
  • Provided quality assurance for Piping Stress Analysis Software.
  • Supported Sales Manager and CEO of company.

• Customer Service/Shipping

  Petals, Inc

  (Privately Held; 11-50 employees; Apparel & Fashion industry)

  August 1995 — February 1997 (1 year 7 months)

  • Customer Service and Data Entry
  • Packing/Shipping/RMAs
  • Inventoried and organized warehoused merchandise.
  • QA'ed and inventoried finished goods.
  • Delivered garments and notions to/from contractors.

• Customer Support/Business Support Clerk

  NeoData

  (Telecommunications industry)

  1991 — 1995 (4 years)

  Worked as a CSR for 2 years, then moved into Client Services as a Business Support Clerk for one year.