Project Manager - IBM Global Business Services
India
Project Manager - IBM Global Business Services
India
A project management professional with a total experience of around 10 years, specialization in managing E-learning content development projects for a wide range of target audience, verticals, geographies and clientele.
Currenty working with IBM Global Services as an Education Development Project Manager.
Demonstrated track record of successfully managing content development projects with constraints of budget, schedule, quality and customer satisfaction.
Proficiency in leaveraging various project management tools & methodologies:
Stakeholder analysis, scope definition & management, Project planning, Requirement capture, Costing, Risk planning & mitigation, Change management, Communication planning, Vendor management, Quality planning, monitoring and control, Resource planning, Managing client expectations, Team management, mentoring & feedback, Problem solving, Monitoring & controlling performance & constraints of cost, quality and schedule.
(E-Learning industry)
December 2008 — Present (1 year 1 month)
Project Manager - L&K E-Learning & Education Development Team - IBM
E-Learning Projects, Complex Blended Learning Programs.
(Privately Held; E-Learning industry)
April 2006 — December 2008 (2 years 9 months)
E-Learning Content Development Projects
Training Solution Projects
Training needs identification, planning, implementation, co-ordination, delivery management including vendor management.
Managing the training calendar of the learning and development division.
Coordinating with program managers, delivery heads, trainers, subject matter experts.
Achieved training delivery target of 8400 training hours annually.
Guiding team members in daily operations to ensure a high degree of service and quality.
Developing operational policies and procedures on issues that affect the project, team and the client.
Evaluating current work procedures and finding ways to eliminate inefficiencies.
Created the support, training and quality processes for the operations support project.
(Privately Held; E-Learning industry)
October 2005 — April 2006 (7 months)
(Privately Held; E-Learning industry)
November 2004 — October 2005 (1 year )
(Public Company; CVG; Outsourcing/Offshoring industry)
2002 — 2004 (2 years )
Sales, customer service and process training delivery.
Training new hire and transitioning them to operations, quality monitoring and team handling.
(Privately Held; Outsourcing/Offshoring industry)
May 2002 — October 2002 (6 months)
U.S. Financial Segment Outbound Sales Project
(Computer Networking industry)
June 2000 — January 2002 (1 year 8 months)
Delivering corporate training sessions on Microsoft networking technologies
Developing internal curriculum
(Computer Networking industry)
June 1999 — May 2000 (1 year )
Computer networking and systems support.
1998 — 2001