Andy Affleck

Current

• Senior Project Manager/PMO at Sykes Enterprises

Past

• Web Designer, Accessibility Expert at Cambium Learning
• Accessibility Expert at Dartmouth Medical School
• Senior Project Manager at Devis

• Senior Director of Technical Operations and Customer Services at WebCT/Blackboard
• Webmaster at Houghton Mifflin Interactive
• Senior Consultant, Manager Computer Resource Center at Dartmouth College

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Education

• Harvard University Graduate School of Education
• Dartmouth College

Recommended

5 people have recommended Andy

Connections

141 connections

Industry

Information Technology and Services

Andy Affleck’s Summary

Program and Project Management & PMO: Highly accomplished senior project management officer and senior project manager, nearly twenty years of progressive experience. Successfully completed projects in Pharmaceutical, Government, Corporate, and Higher Education industries. Managed, trained, and mentored teams of project managers as a PMO and worked extensively in program health reporting. Managed projects using multiple methodologies including Waterfall, Agile, Rational Unified Process, SDLC, and Pfizer’s Enterprise LifeCycle (ELC).

Department Management & Team Building: Managed at Executive, PMO, Operations, and Project levels in both direct and matrix. Built remote team of technical support professionals from ten to sixty-five in one year resulting in excellent support and low call turnaround times for all customers during a period of explosive growth. Successful history in building and managing motivated and effective teams including developers, customer relationship managers, system administrators, designers, and business analysts.

Mentoring, Training, & Communications: Strong communicator as a manager, author, experienced teacher, trainer, mentor, technical writer, and public speaker. Trained and mentored project managers, technical support professionals, and developers. Presenter, panelist, and keynote speaker at conferences, panels, seminars, and club meetings.

New Media & Design: Expert in New Media and always on the cutting edge having published one of the first books on Podcasting, designed one of the earliest college websites at Dartmouth College, and created one of the first television websites for NBC’s Friends. Award-winning graphic and interface designer. Accessibility expert specializing in Section 508 design. Published white paper on accessibility in Government websites. Present at conferences and trade shows including the New Media Expo. Design and develop marketing materials for print, web, and animated display.

Andy Affleck’s Specialties:

Senior Management, Executive Management, Management, PMO, Project Management, Waterfall, Agile, Iterative, Web Design, User Interface Design, Accessibility, Customer Service Management, CRM, Podcasting, e-learning, Content Management Systems, Web Development, Knowledge Management, Training, Teaching, Mentoring, Reporting

Andy Affleck’s Experience

• Senior Project Manager/PMO

  Sykes Enterprises

  (Public Company; 10,001 or more employees; SYKE; Outsourcing/Offshoring industry)

  February 2006 — Present (2 years 9 months)

  Senior Project Manager/PMO, assigned to SAIC project at Pfizer, inc. in New London, CT
  
  October 2007 - Present: Member of PMO in the Program Health team developing an improved project status reporting system, working with all PMs to improve the tools they use to manage their projects and in Project Manager Mentor team helping PMs understand and succeed in Pfizer's Project Enterprise Lifecycle.
  
  October 2006 - October 2007: Lead a software development project utilizing Informatica ETL tools to translate data and insert into a critical Oracle database. Also member of internal Project Support Team providing support to other project managers through my own experience and expertise.
  
  February 2006 - November 2006: Project Manager of two projects migrating 5 individual applications from data centers that are closing to a single data center.

• Web Designer, Accessibility Expert

  Cambium Learning

  (Privately Held; 51-200 employees; Education Management industry)

  January 2006 — March 2006 (3 months)

  Assist with redesign of websites used by teachers to track student progress; Assist with accessibility review of all company websites. Contract position.

• Accessibility Expert

  Dartmouth Medical School

  (Educational Institution; 1001-5000 employees; E-Learning industry)

  December 2005 — February 2006 (3 months)

  Contract position for the Interactive Media Lab at the Dartmouth Medical School to review e-learning products for accessibility and provide general consulting on Section 508 from a design and legal perspective.

• Senior Project Manager

  Devis

  (Privately Held; 11-50 employees; Internet industry)

  May 2001 — November 2005 (4 years 7 months)

  * Manager of small and large federal contracts including client relationship management, development team leader, lead designer, accessibility testing, budgeting, and project planning.
  * Lead graphic designer for client websites and company marketing materials. Winner of two 2004 Silver AXIEM Awards.
  * Managed the DisabilityInfo.gov project, a federal portal for all disabilities-related information across federal, state, and local governments which is an exemplar of accessible federal website design.
  * Lead effort to convert all web development to fully accessible, CSS-based design as in-house web designer and accessibility (Section 508) expert.
  * Pioneered concept of and published white paper on Usable Accessibility, which dictates that the usability for disabled users must be considered as carefully as that for non-disabled users; that the audio, text-only, high-contrast, and graphical user interfaces are all equally important.

• Senior Director of Technical Operations and Customer Services

  WebCT/Blackboard

  (Privately Held; 201-500 employees; Internet industry)

  August 1998 — April 2001 (2 years 9 months)

  * Was sixth employee of ULT and was heavily involved with early growth of company including creation of IT department and hiring of its first manager, initiation of System Administration department and Web Development team.
  * Directed both the Technical Support department as well as internal IT Support department.
  * Applied knowledge of and background in technology in education, pedagogy, and working in higher education to improve support to faculty using WebCT.
  * Performed demonstrations and developed marketing materials for products
  * Reported to the Chief Operating Officer and was member of company’s management team.

• Webmaster

  Houghton Mifflin Interactive

  (Public Company; 51-200 employees; Internet industry)

  1996 — 1998 (2 years)

  * Redesigned and lead development team for corporate web site including information architecture and final design.
  * Maintained and updated Peterson Online (based on the field guides of Roger Tory Peterson).
  * Maintained and updated website for Chris Van Allsburg’s “The Polar Express” seasonally.
  * Maintained and updated website for H. A. & Margaret Rey’s “Curious George” CD-ROM line.

• Senior Consultant, Manager Computer Resource Center

  Dartmouth College

  (Educational Institution; 5001-10,000 employees; Higher Education industry)

  June 1990 — September 1996 (6 years 4 months)

  My 6 years at Dartmouth were foundational to my career and loaded with juicy details. However, with a 1000 character limit, they don't fit. My actual resume is online at http://www.raggedcastle.com/webcrumbs/resume.pdf and you can read all about it there!

Andy Affleck’s Education

• Harvard University Graduate School of Education

  Ed.M., Technology in Education, 1996 — 1998

• Dartmouth College

  A.B., Computer Science, Education, September 1986 — June 1990

  Activities and Societies:

  Glee Club, Chamber Singers, Handel Society, Marching Band, Phi Tau Coeducational Fraternity

Additional Information

Andy Affleck’s Honors:

2004 Silver Axiem Award for cable.devis.com in both Interface Design and Government categories.