Senior Lead Curriculum Developer
Greater Minneapolis-St. Paul Area
- Current
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- Senior Lead Curriculum Developer at Oracle
- Past
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- Integration Manager at ADP
- Technical Support at ADP Hollander
- Database Operations Manager at ADP
- Sr. Technical Suppor Representative at ADP
- Technical Service Representative at Hollander
- Education
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- North Hennepin Community College
- Recommended
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4 people have recommended Wendy - Connections
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59
connections
- Industry
- E-Learning
Wendy Nelson’s Summary
Highly effective in streamlining processes to improve information flow and efficiencies within call centers
In tune with customer needs/requirements as a priority for successful service and profitable business operations
Creative problem-solving based on well-developed assessment, analysis, and decision-making skills
Highly organized, with clear communication and excellent follow-through
High level of personal and professional integrity and relationship-building skills
Wendy Nelson’s Specialties:
Vendor Negotiation, purchasing, project management, courseware design and development, process mapping, skills mapping and competency based learning, Web based training and computer based training design and development.
Wendy Nelson’s Experience
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Senior Lead Curriculum Developer
Oracle
(Public Company; 10,001 or more employees; ORCL; Computer Software industry)
December 2007 — Present (2 years )
Design/Develop online and instructor led training for a large product suite of retail products.
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Integration Manager
ADP
(Public Company; 5001-10,000 employees; Computer Software industry)
1997 — 2003 (6 years )
Management of a team seven, direct reports responsible for the ordering, scheduling, and timely delivery of equipment to 3500 customers across North America. Includes Yearly evaluation and reviews.
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Technical Support
ADP Hollander
(Public Company; Information Technology and Services industry)
1990 — 2000 (10 years )
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Database Operations Manager
ADP
(Public Company; 5001-10,000 employees; Computer Software industry)
1995 — 1997 (2 years )
Database operations, system and database stability management and Data quality assurance for a large network used by 3500 clients in North America.
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Sr. Technical Suppor Representative
ADP
(Public Company; 5001-10,000 employees; Computer Software industry)
1995 — 1997 (2 years )
Leading a team in planning, testing, implementing, training and maintaining various large systems and projects within the call center environment and providing advanced networking, windows and internal application support for a proprietary system.
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Technical Service Representative
Hollander
(Privately Held; 51-200 employees; Computer Software industry)
1990 — 1993 (3 years )
•Provided technical, hardware and software assistance for a proprietary Point of Sale system, including troubleshooting and training our entire client base.
Wendy Nelson’s Education
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North Hennepin Community College
Business Management 1996 — 2008
Additional Information
Wendy Nelson’s Interests:
Skills: Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Project, Microsoft SQL, Remedy, Seagate Crystal Reports, Visio, Aspect Telephony and Workforce systems, Witness, Producer, Toolbook, Captivate, Microsoft Sharepoint, Aspect Winset 3.1. Control F1 Live Automation Support Bridge, Windows 3.1 to Windows Vista including Server 2000 and 2003, HTML
Wendy Nelson’s Groups:
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Ex ADP'ers
Wendy Nelson’s Honors:
•Presidents Award for exceptional service.
•World Class Service Award – 7 times, Impact, innovation, and Drive
•Instrumental in successful call center move from one building to another.
•Instrumental in the successful upgrade from a SuperDos Operating System to a Windows environment of a parts locating network that averages 5 million in profits per year with minimal downtime
•Managed successful outsourcing negotiations and transition for integration of client systems
Wendy Nelson’s Contact Settings
Interested In:
- career opportunities
- expertise requests
- business deals
- reference requests
- getting back in touch
