Outsourcing Program Director at SITA
Paris Area, France
Outsourcing Program Director at SITA
Paris Area, France
4 more...
18+ years of international telecom experience including project management, IT outsourcing, customer service delivery, engineering, product development and network planning.
Worked in France, USA and UK.
Currently working on an IT outsourcing for an Airline.
SITA is the world's leading service provider of IT business solutions and communications services to the air transport industry.
- IT Outsourcing Transition Management
- Program and Project Management (PMI)
- Telecommunications networks and services, including IT outsourcings
- Management (14+ years - Teams up to 45 staff)
- International work culture (8 years in the US, 2 years in the UK)
- Entrepreneurial skills (Raised $400,000)
(Privately Held; 1001-5000 employees; Information Technology and Services industry)
January 2008 — Present (2 years )
Responsible for an Airline voice outsourcing ($7M over 5 years contract) during Transition & Transformation.
Project includes taking over all legacy telephony (Operations and contracts), setting up of a new Service Desk, SLAs, and transition to IP telephony for 800 users in 40 locations across 23 countries, including two call centers.
MS Telecommunications , Telecommunications , 1982 — 1985
DEA (MS Data Processing) , Data Processing , June 1985
BAC , 1970 — 1979
PMP - Project Management Professional , 2008
Sailing: 2 year sailing trip including crossing of the Atlantic Ocean (1987 - 1989)
2005 & 2006: Entrepreneur Awards from the French Senate
2001: Equant – Selected for the “Top performers retention program” during the Equant/Global One merger.
1985 – 1986: French national service: Assistant to the Scientific Attaché at the French Embassy in London, UK - Publications in several industry magazines.