
Business Manager at Explizit AB
Göteborg Area, Sweden

Business Manager at Explizit AB
Göteborg Area, Sweden
I have worked with logistics (ERP, MRP, MRP II, SCM or what acronym that is 'in' at the moment...) at Ericsson, in parallel with a management career - which reaches beyond the logistics side.
Later I began working as a consultant in the MRP/SCM area at CinCom, a software company in that field.
At NetSys I worked with 'Knowledge Management' (KM), also a nice acronym for something that should be part of the culture in any company, when looking at what lies behind the title.
For KANA I worked as a 'Pre Sales Manager', working alongside with the Sales Rep to understand the business processes at a prospect within CRM/eCRM (CRM = Customer Relationships Managements).
As a project manager working for Bredband i Kungälv (BIK) I work with all aspects of building the network, delivering services and supporting the customers. I have also started us as a local IP-telephony supplier. Selecting platform, business partners for support, hardware, invoicing and all other matters involved. Current focus in the services area is delivering TV over IP.
As a person I am stubborn, driving and very target oriented. Over the years, though, my role has changed from time to time. I often act as a coach for the 'active' players as well as playing myself.
One example of this is the sale to SAS (ref Experience/KANA below) where KANA ran into some technical difficulties. The key to solving the issues was a number of person-to-person meetings.
I believe this example very well illustrate what I believe is my contribution to my employers. I find that I can connect to people and get them to talk about what are their business and the problems they have. It also enables me to see where/if the solutions/products offered by my company can fit in to solve issues the client is unaware of, thus creating new business opportunities. This approach has also helped solving issues later in the sales process, having earned trust from the prospect/customer or team member.
In the meetings with prospect and customers it is the building of relationships that intrigues me the most. If that cannot be established I do not have the foundation to investigate, have the prospect tell me more because he trusts me. It is a balancing act to gain trust and at the same time trying to get the customer to tell me his business problems without him feeling exposed.
(Privately Held; Computer Software industry)
May 2009 — Present (8 months)
(Internet industry)
September 2005 — March 2008 (2 years 7 months)
Bredband i Kungälv EF (BIK) is an organization coordinating the development and building of a fibre-optic network in the
municipality of Kungälv, 20 kilometers north of Gothenburg. The network is built in a “fibre to the home” (FTTH) model.
BIK also negotiates and develops new services and vendors in the network.
(Public Company; 11-50 employees; Financial Services industry)
January 2004 — July 2004 (7 months)
Redcats Nordic is a mail-order company including brand such as Ellos, Josefssons, Enjoy and La Redoute. I worked in Redcats Finans AB, which is the company handling Konto and Faktura payment in the group. My experience from other businesses enabled me to look at the mail order business from another perspective. I was also part of starting up data warehousing for Redcats Finans as well as starting the transition for the users from paper to computerized reports.
(Public Company; 201-500 employees; Internet industry)
April 2002 — July 2002 (4 months)
With Aldata I worked as PreSales Manager. Aldata develops and sells software for managing the flow of products in retail, from cash-register, to management of the stock-levels and replenishment. The retail industry was both a new experience and a relive of what happened in the manufacturing in the manufacturing industry a couple of years ago. Large areas of retail is a couple of years later in renewing their IT-support for business. I believe that my experience from MRP, SCM
contributed to Aldata's clients.
Achievements:
* Catching interest for Aldata’s solution with one of Sweden’s new mobile phone operators.
(Public Company; 501-1000 employees; KANA; Computer Software industry)
September 2000 — September 2001 (1 year 1 month)
With KANA I worked as the lead in PreSales for Scandinavia. I worked closely with the Sales Rep to understand client's business issues and pains that might become issues. My main task is to build a relationship with the people that we meet so they open up and tell us about their business issues and procedures. This helps presenting the right parts of the eCRM suite KANA offers to solve the client's issues. Through building the relationship from even before the sales a lot of credibility is gained. As KANA aims to sell 80% through partners I spent the majority of my time building relationships with partners to educate and help them on the KANA suite as well as supporting their sales efforts.
(Privately Held; 51-200 employees; Computer Software industry)
December 1997 — September 2000 (2 years 10 months)
Even though my title at NetSys was "Senior Project Manager" in reality I worked 100% with sales support. I built a team of people to promote a "Knowledge Management" software, building presentation, live demos and everything to aid the sales force. My group also headed partnership relations with resellers.
Achievements:
* Responsible for KM-system evaluation project, Bahco Tools, Veritema, Norsk Hydro, Ericsson Data, IKEA.
* Responsible for KM-system evaluation project and sale, Handelshøyskolen BI.
* Coach for Project Managers and other NetSys staff.
* Internal training of NetSys staff in KM-system.
* Internal training of NetSys staff in selling (Solution Selling).
(Privately Held; 1001-5000 employees; Computer Software industry)
July 1996 — November 1997 (1 year 5 months)
CinCom is a software vendor based in Cincinnati, USA.
CinCom was the vendor of the MRP software I was part of implementing at Ericsson.
Working as a both a consultant/project manager as well as a PreSales consultant helped me gain more insight in company
problems and best practices that I got at Ericsson. It also made me further separate the tool (software, business
procedure or whatever) from the actual USE of the tool.
(Public Company; 10,001 or more employees; Defense & Space industry)
July 1984 — June 1996 (12 years )
Starting at Ericsson I worked with logistics. I was promoted to assistant manager for a logistics group. Later on I advanced to become a manager for a production unit including logistics, work processes development and production of military electronic equipment.
In parallel I worked with a project to replace a MPS/ERP system. After "big bang" I was part of the group responsible for developing the system and its use further.
(Management Consulting industry)
1983 — 1996 (13 years )
Certified , Sales Technique , 1997 — 1997
1979 — 1983
Sales, Business and career coaching, health, recruiting, networking, DF Sverige
MarieLouise / Tamro MedLab, ElanIT interview, Trafik, FlexLife Interview, DF Sverige