Jacalyn Smeltzer, Ph.D.

Current

• Senior Manager / Director at Seeking New Opportunity

Past

• Program Manager, eCommerce / Web Channel at IHG
• Manager, Business Process & Knowledge Management at enGenius Consulting Group
• Manager, Business Process & Knowledge Management at Metropolitan Atlanta Rapid Transit Authority (MARTA)

• IT Program Manager, Enterprise Content Management & Delivery at The Home Depot
• Lead Business Analyst at The Home Depot
• Process Consultant at MEDAxiom
• Knowledge Manager at Conner Partners
• Sr. Performance Consultant/ Knowledge Manager at Triad Performance Technologies, Inc.
• Performance Consultant at Independent Contractor (Sole Proprietorship)

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Education

• Western Michigan University
• Indiana University

Recommended

27 people have recommended Jacalyn

Connections

355 connections

Industry

Information Technology and Services

Jacalyn Smeltzer, Ph.D.’s Summary

PROFILE

Influential business leader, working comfortably with stakeholders and management at all levels in the organization to shape strategic direction and long-term vision. Experienced program and project manager, and performance consultant with over 15 years experience working across a diverse set of industries helping companies such as The Home Depot, Volkswagen of America, Kmart, The Dow Chemical Company, Dow Corning, Daimler Chrysler Services, Amway, Steelcase, Sherman Williams, Pharmacia & Upjohn Pharmaceuticals, Columbia Heart Clinic, Kalamazoo Regional Educational Services Agency, Metropolitan Atlanta Rapid Transit Authority (MARTA), and Intercontinental Hotels Group. In addition to client facing management roles, have also participated on internal committees in leadership roles that required creative problem-solving skills and strategic planning to optimize organizational processes and productivity. Dynamic leader, innovative strategic thinker, purposeful decision-maker, and inspiring resource manager who values building teams in which people enjoy coming to work everyday and work not only hard but smart. Excels at driving initiatives requiring collaboration between executive leadership, business unit leaders, and technology resources. Demonstrated business acumen with ability to accurately assess business challenges and transform creative ideas into workable solutions.


GOAL

Senior Manager or Director role in program management, knowledge- content- or document management. Working for an organization that values people and a healthy team culture where people want to come to work every day and work not only hard but smart.

Jacalyn Smeltzer, Ph.D.’s Specialties:

CORE COMPETENCIES

* Business Process Design
* Change Management
* Content Management
* Document Management
* Executive Presentations
* Instructional Design
* Knowledge Management
* Mentoring and Coaching
* Operations
* Performance Improvement/ Mgmt.
* Program and project Management
* Requirements Definition
* Research and Analysis
* Resource Mgmt.
* Software Development Life Cycle
* Strategic Planning
* Taxonomy & Metadata Model Design
* Training Design & Development

Jacalyn Smeltzer, Ph.D.’s Experience

• Senior Manager / Director

  Seeking New Opportunity

  (Information Technology and Services industry)

  July 2009 — Present (1 month)

  I'm looking for a new job opportunity- ideally, a permanent full-time position. I'm targeting either a senior manager or director role in program management, document- content- or knowledge management, or some business-facing technology operations capacity. I'd prefer to stay in the metro Atlanta area but would consider relocating for the right position.

• Program Manager, eCommerce / Web Channel

  IHG

  (Public Company; IHG; Leisure, Travel & Tourism industry)

  September 2008 — June 2009 (10 months)

  Directed an organization of 55 people (5 teams with 5 direct reports), including project managers, test engineers, developers and outsourced offshore developers in India and Russia. Budgetary responsibilities include maintenance budget of over $1M, forward development budget of over $10M for the eCommerce/ web development team supporting 7 revenue- generating brand applications with multiple back-end databases, and supporting and third party applications generating approximately $1M an hour in revenue. Directed multiple projects in various stages concurrently, using various software development life cycle (SDLC) methodologies including traditional waterfall, Scrum, RUP, and other agile methods. Manages resource utilization, project pipeline, staffing; resource forecasting, leveling, and utilization allocation. Primary business facing role negotiating projects and resources. Results: Delivered technology solutions generating lifts in revenue and increased conversion.

• Manager, Business Process & Knowledge Management

  enGenius Consulting Group

  (Privately Held; Information Technology and Services industry)

  February 2008 — September 2008 (8 months)

  Worked with the Metropolitan Atlanta Rapid Transit Authority (MARTA) to define key processes and knowledge strategy for the smart card technology program (Breeze). Collaborated with stakeholders, directors and key functional representatives to define cross-functional processes and policies. Responsible for proposing the enterprise knowledge management strategy to bring external knowledge from vendors inside the organization and to leverage that knowledge across functional groups to optimize operations and reduce vendor costs. Experience working with smart card technology, automated fare collection (AFC) systems, city and regional transit authorities, revenue operations, bus operations, call centers, and the Nextfare and Hummingbird applications.

• Manager, Business Process & Knowledge Management

  Metropolitan Atlanta Rapid Transit Authority (MARTA)

  (Transportation/Trucking/Railroad industry)

  February 2008 — September 2008 (8 months)

  Worked with the Metropolitan Atlanta Rapid Transit Authority (MARTA) to define key processes and knowledge strategy for the smart card technology program (Breeze). Collaborated with stakeholders, directors and key functional representatives to define cross-functional processes and policies. Responsible for proposing the enterprise knowledge management strategy to bring external knowledge from vendors inside the organization and to leverage that knowledge across functional groups to optimize operations and reduce vendor costs. Experience working with smart card technology, automated fare collection (AFC) systems, city and regional transit authorities, revenue operations, bus operations, call centers, and the Nextfare and Hummingbird applications.

• IT Program Manager, Enterprise Content Management & Delivery

  The Home Depot

  (Public Company; HD; Retail industry)

  August 2005 — April 2008 (2 years 9 months)

  Charged to run and manage 2 teams (17 direct reports) including business analysts, quality analysts, project managers, user-centered design specialists, and an outsourced offshore support staff in India. Teams supporting web content management and portal solutions across the enterprise including 4 portal sites (2 B2E sites, 1 B2B site and 1 B2C site). Built knowledge-sharing systems and implemented several business-facing processes. Directed forward development multi-million dollar projects as well as enhancements, upgrades, and compliance/security, and business process solutions. Managed team to support business operations team and processes to identify and prioritize break/fix and enhancements, and knowledge-sharing and training needs. Responsible for monitoring resource capacity and utilization, departmental project pipeline, staffing needs, and customer satisfaction. Results: Improved operations and reduced cycle time to certify site operators from 2 weeks to 2 days saving the enterprise approximately 1.3 million over two years.

• Lead Business Analyst

  The Home Depot

  (Public Company; HD; Retail industry)

  August 2005 — August 2006 (1 year 1 month)

  * Developed estimates and project plans for projects. Identified and/or organized requirements and formalized them into project opportunities.
  * Managed resolution of critical issues to prepare for the launch and post-launch operations of Home Depot’s e-commerce site (www.homedepot.com).
  * Led a Home Depot Documentum-Portal Users Groups (DPUG) for Documentum and Portal business users across the organization to drive knowledge-sharing across in different business units.
  * Led three functional groups, each owning an internal portal site, on redesigning their taxonomies to support a transition from centralized to decentralized authoring and an automated review and approval process (i.e., workflow).

• Process Consultant

  MEDAxiom

  (Privately Held; Medical Practice industry)

  October 2004 — April 2005 (7 months)

  Consulted with cardiology practices to define organizational goals, key medical processes and metrics. Collected and analyzed data in order to make recommendations for improvement resulting in significant increases in revenues by increasing patient throughput.

• Knowledge Manager

  Conner Partners

  (Privately Held; Management Consulting industry)

  February 2004 — September 2004 (8 months)

  Defined the corporate knowledge management strategy and led the implementation of the resulting initiatives and projects, which resulted in the company’s first knowledge management system. Selected and managed a team of internal resources and external vendors in the selection, design, and implementation of Plumtree Portal thus providing web access and search functionality to corporate knowledge for geographically dispersed consulting staff. Managed and negotiated vendor activities, including the Request for Proposal (RFP), Vendor Selection, Statement of Work, and Master Service Agreement processes for vendor-delivered initiatives, software licensing, and annual support agreements. Defined key business processes, taxonomies, and metadata models which resulted in a performance-based knowledge management system.

• Sr. Performance Consultant/ Knowledge Manager

  Triad Performance Technologies, Inc.

  (Management Consulting industry)

  June 1999 — February 2004 (4 years 9 months)

  Client-facing project manager and performance consultant on process improvement and training-related projects including web-based training for Fortune 500 clients. Directed the design and implementation of Triad’s core business processes and managed the implementation of Changepoint, a project tracking system, resulting in increased project management compliance from 65% to 95%. Led the design and implementation of the company’s first performance-based knowledge management system, which returned 100% of the investment in 16.2 months. Continued in knowledge manager role defining corporate knowledge management strategy and directing annual improvements to both processes and systems.

• Performance Consultant

  Independent Contractor (Sole Proprietorship)

  (Sole Proprietorship; Myself Only; Management Consulting industry)

  August 1997 — July 1999 (2 years)

  * Managed the Association for Behavior Analysis (ABA) annual bookstore in its second and third years of operation and defined and implemented its core business process, which resulted in a 110% increase in revenue compared to the first year.
  * Provided coaching to pharmaceutical sales representatives, scored their performance to ensure core competencies were achieved.
  * Defined key business processes for a regional educational system which allowed leadership to implement a training program to new staff.

Jacalyn Smeltzer, Ph.D.’s Education

• Western Michigan University

  Ph.D. , Organizational Behavior Analysis , May 1996 — June 2003

  Activities and Societies:

  * Dissertation: “A Behavior Systems Analysis Approach to Designing a High-Impact Knowledge Management System”
  * Grade point average of 3.9 out of 4.0
  * A degree that focuses on how to help the people in organizations work better through interventions aimed at six key performance improvement variables including environmental and individual factors
  * Coursework on advanced systems analysis, process analysis and improvement, instructional design, and behavior-based measurement systems

• Indiana University

  BA , Psychology , August 1994 — April 1996

  Activities and Societies:

  *Grade point average of 3.7 out of 4.0

Additional Information

Jacalyn Smeltzer, Ph.D.’s Interests:

From consulting with various business functions on performance needs, business process management, and document or knowledge management to managing large-scale initiatives, Jacalyn has experience across multiple business forums and audiences. Her expertise is in program management, knowledge management, business process management, and high-impact performance improvement systems—that is, systems that impact human performance on the job. Jacalyn holds a Ph.D. in organizational behavior analysis from Western Michigan University and has received two awards for her work from the International Society for Performance Improvement (ISPI). She taught an advanced course in Behavior Analysis at WMU for two years; and has presented at over 12 regional, national, and international conferences. Jacalyn also loves to write and is a frequent writer of white papers and articles. She currently lives in Atlanta, Georgia.

Jacalyn Smeltzer, Ph.D.’s Honors:

* Awarded by the International Society for Performance Improvement (ISPI) the Outstanding Performance Aid award for implementing a knowledge management system that returned 100% of the investment in 16.2 months and then continued to save the company 57k annually - 2004.
* Awarded by ISPI the Outstanding Human Performance Intervention award for work implementing Changepoint and Triad’s key business processes - 2002.

Jacalyn Smeltzer, Ph.D.’s Contact Settings

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