Scott Ames

Past

• Billing Support Tech at GE Security
• Support Specialist Tech at GE Security
• Senior Support Specialist at GE Security

• Field Support Specialist at GE Security

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1 more...

Education

• Oregon Institute of Technology
• Portland Community College
• Milwaukie High School

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Recommended

5 people have recommended Scott

Connections

32 connections

Industry

Computer Software

Scott Ames’s Summary

CompTIA A+ Certified, Lean Six Sigma Green Belt trained, with skills in small database design, cross-application automation scripting using VBA, MS SQL, and PL/SQL, and application development in VB.NET. Over ten years of experience in technical support for products of widely varying complexity, three years of experience in agile software development (process automation tools, primarily), two years of experience in quality assurance. I have a keen eye for details, the ability to see through the eyes of a customer, the drive to improve processes and products, and a strong work ethic. I'm currently completing my bachelor's degree with the intention of working myself into a software engineering career.

Scott Ames’s Specialties:

VB.NET, VBA, HTML, java, javascript, AJAX, perl, batch language, Excel, Word, Access process automation and optimization, MS SQL, Oracle, PL/SQL, HP/Mercury Quality Center, SVN

Scott Ames’s Experience

• Billing Support Tech

  GE Security

  (Public Company; GE; Consumer Goods industry)

  March 2007 — March 2009 (2 years 1 month)

  QA testing, custom database development, business process automation. Used a fair amount of SQL, and primarily developed custom VBA applications for Office 2000/2003 for invoice generation, data mining, and statistical analysis.

• Support Specialist Tech

  GE Security

  (Public Company; 10,001 or more employees; GE; Renewables & Environment industry)

  September 2005 — March 2007 (1 year 7 months)

  Statistical analysis of call center data for supervisory team, custom application development for extracting data from ACD and CRM databases. Staffed internal help desk phone queue to assist technical support staff with difficult technical matters and escalations. Researched and resolved or further escalated matters requiring IT or engineering assistance. Trained and coached new employees on soft skills and technical skills. Designed technical support plan for new business unit.

• Senior Support Specialist

  GE Security

  (Public Company; 10,001 or more employees; GE; Renewables & Environment industry)

  June 2004 — September 2005 (1 year 4 months)

  Travelled as system troubleshooter to remote installation events; handled customer callbacks for escalated technical issues; provided technical writing, editing, and design assistance for internal knowledge base data.

• Field Support Specialist

  GE Security

  (Public Company; 10,001 or more employees; GE; Renewables & Environment industry)

  October 2003 — June 2004 (9 months)

  Answered technical support lines, provided technical assistance to customers on PC and Macintosh platforms with mechanical security products, consumer electronics, custom serial and USB devices, PDAs, and smartphones.

Scott Ames’s Education

• Oregon Institute of Technology

  BS , Information Technology Application Development , 2008 — 2010 (expected)

• Portland Community College

  AAS , Computer Information Systems , 2006 — 2008

  Activities and Societies:

  Phi Theta Kappa, Independent CIS tutoring.

• Milwaukie High School

Additional Information

Scott Ames’s Honors:

Lean/Six Sigma Green Belt trained
CompTIA A+ Certified Depot Technician

Scott Ames’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• reference requests
• getting back in touch