Rosemary Moran

Current

• IT Project Manager at Mercury Insurance

Past

• IT Project Manager at American Home Mortgage
• Infrastructure-Shared SVC Project Manager at Option One Mortgage
• Consultant at American Residential Services

• Contact Center Specialist at Home Depot Supply
• IT Project Manager (Contact Center) at Ameriquest
• IT Project Manager (Contact Center) at Toyota Financial Services
• Senior Applications QA Manager for Web Services at Ingram Micro
• Data Base Administrator at California Power Exchange
• Technical Writing Consultant at Toshiba
• Project Management Consultant (Contact Center) at IBM/Global/Solutions
• Project Management Consultant at (SCE) Southern California Edison
• Consultant/Technical Writer at MDTSC McDonnell Douglas Technical Services

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Education

• University of La Verne

Recommended

23 people have recommended Rosemary

Connections

421 connections

Industry

Information Technology and Services

Rosemary Moran’s Summary

My background includes over fifteen years consulting experience. I have developed skills in Project Planning and Project Management to support operational workflow and software development. I have interfaced with management at all levels as well as outside vendors. I also have an extensive background in the Contact Center Operations, Mortgage, Utility, eCommerece, Web Services, and Telephony environments.

Rosemary Moran’s Specialties:

Contact Center Operations, Quality, and Telephony.

Rosemary Moran’s Experience

• IT Project Manager

  Mercury Insurance

  (Public Company; 1001-5000 employees; MCY; Insurance industry)

  October 2008 — Present (10 months)

  Verint installation at Mercury Insurance.

• IT Project Manager

  American Home Mortgage

  (Public Company; 5001-10,000 employees; AHM; Financial Services industry)

  June 2006 — October 2008 (2 years 5 months)

  Verint installation, and the American Home Mortgage integration to Option One Mortgage.

• Infrastructure-Shared SVC Project Manager

  Option One Mortgage

  (Public Company; 1001-5000 employees; HRB; Financial Services industry)

  June 2005 — July 2007 (2 years 2 months)

  Managed a Verint Recording implementation across the Servicing Business, Sales, & Internal OOMC Operations groups. In addition I supported the Servicing Business to implement to tools to assist operations. Option One also has implemented Serena to control software & hardware configurations. I was responsible for Contact Center software and hardware configurations.

• Consultant

  American Residential Services

  (Public Company; 501-1000 employees; Consumer Services industry)

  January 2006 — June 2006 (6 months)

  Developed requirements for a new Contact Center.

• Contact Center Specialist

  Home Depot Supply

  (Public Company; Information Technology and Services industry)

  2004 — 2005 (1 year)

• IT Project Manager (Contact Center)

  Ameriquest

  (Information Technology and Services industry)

  2004 — 2004 (less than a year)

• IT Project Manager (Contact Center)

  Toyota Financial Services

  (Public Company; Information Technology and Services industry)

  2001 — 2003 (2 years)

• Senior Applications QA Manager for Web Services

  Ingram Micro

  (Public Company; Information Technology and Services industry)

  2000 — 2001 (1 year)

• Data Base Administrator

  California Power Exchange

  (Information Technology and Services industry)

  1998 — 1999 (1 year)

• Technical Writing Consultant

  Toshiba

  (Public Company; Information Technology and Services industry)

  1997 — 1998 (1 year)

• Project Management Consultant (Contact Center)

  IBM/Global/Solutions

  (Public Company; Information Technology and Services industry)

  1995 — 1997 (2 years)

• Project Management Consultant

  (SCE) Southern California Edison

  (Information Technology and Services industry)

  1991 — 1994 (3 years)

• Consultant/Technical Writer

  MDTSC McDonnell Douglas Technical Services

  (Information Technology and Services industry)

  1989 — 1991 (2 years)

Rosemary Moran’s Education

• University of La Verne

  1983 — 1985

Additional Information

Rosemary Moran’s Groups:

•    Option One Mortgage
•    North American Call Center Professionals
•    Ingram Micro Alumni Association
•    Auto Finance Professionals
•    Ameriquest Information Technology Alumni
•    Ex-AMC Mortgage Services "Loan Servicing" I.T.

Rosemary Moran’s Contact Settings

Interested In:

• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch