Rajeev Raghavan

Current

• EDD Operations Manager at SysInformation

Past

• Offshore Delivery Manager at Sysinformation
• Project Manager at SysInformation
• Escalation Lead at SlashSupport India Pvt Ltd(BMC Software)

6 more...

Education

• Government College of Engineering, kannur
• St Aloysious Pre-University College, Bangalore
• St Germains

Recommended

29 people have recommended Rajeev

Connections

408 connections

Industry

Legal Services

Rajeev Raghavan’s Summary

My overall experience of over 11 years includes hardcore experience in customer service and enterprise technical support operations with proven capabilities of managing high end technical support issues, managing enterprise support operations combined with customer relationship management and customer account management.Have had sound exposure to managing outsourced projects operations and have been deeply involved in communication across different departments like QA, R&D and Engineering teams which were spread across various geographic locations. Managed escalations from geographically distributed customer bases at the technical and customer service levels. Have been involved in training and supervising candidates in technical support and customer service oriented roles.Well versed with calculating metrics for support and customer service functions in order to improve on SLA metrics. Strongly involved in the overall reporting processes in order to bring about effective and improved offshore operations.

Rajeev Raghavan’s Specialties:

Escalation management, Key Account Management, Team management, Life Cycle Development Management, Relationship Management, People Management, Technology experience, Knowledge of Emerging Technologies and Methodologies, PM Methodologies, Delivery Methodologies, Client Management, Vendor Management

Additional Information

Rajeev Raghavan’s Interests:

new technology, movies, nature, travelling

Rajeev Raghavan’s Groups:

From Orkut (Legal jobs), PMP, PMP

•    L'Executive Club
•    DFW Entrepreneur Network
•    Dell Alumni
•    World Young Entrepreneurs Network
•    Executive Suite
•    Basho Technologies
•    TakingITGlobal
•    Project Manager Alliance! 7,000 + members strong
•    The Association for Project Management
•    Project Management Link
•    INDIA OUTSOURCING
•    BRICs Business Leaders ( 1000 + members)
•    Global Worker
•    Digital Forensics Association (DFA)
•    EMEA Executive Search
•    Recruiting Professionals Network
•    Global Recruiters
•    Legal IT Professionals
•    Offshore Recruitment Proces Outsourcing
•    Microsoft Excel Users
•    SysInformation Inc
•    The Recruitment Network
•    Tech Recruiters - 4000+ Members
•    Project Managers Group
•    CXO (CEO, COO, CKO, CFO, CMO, CAO, CVO, CDO, CRO, CLO, CSO & CTO) Community
•    Association of Litigation Support Professionals
•    Free Resume Drop BOX - (Global Job Seekers)
•    Advanced Project Management Topics
•    Litigation Support Professional Networking
•    Cybernet-Slashsupport
•    India's CXO Group
•    Electronic Discovery Professionals
•    GCEK (Govt. College Of Engineering, Kannur) - Alumni
•    GCEK Alumni
•    Outsourcing & Offshoring
•    E-Discovery
•    E-Discovery 2.0
•    Vijay Sivaram's Group for Sr Professionals Linked Through IKYA
•    Legal Process Outsourcing
•    Slash Support
•    International Litigation Support Leaders Conference
•    Litigation Support Custom Programming Group
•    Outsourcing of Legal Services
•    E-Discovery/Litigation Support Professionals Career Network
•    Document Reviewers From LPOs in India
•    Indian Lawyers in LPO
•    SingTel Job Opportunities
•    Webrecruit Transforming Recruitment Online
•    Human Resource for Common Man

Rajeev Raghavan’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch