Customer Service Specialist at Site5 LLC
Fort Collins, Colorado Area
- Current
- Past
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- CSR III at Lunarpages
- Consultant at Model N
- Designer & Community Builder at Joomla Consultant
- Junior System Administrator (JSA) at Lunarpages
- JSA I at Lunarpages
- Public Relations Assistant, Graphic Designer & Office Manager at GE Transportation
- Yahoo Online Promotions Customer Service at Yahoo!
- Education
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- Gannon University
- Recommended
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3 people have recommended Meilena - Connections
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105
connections
- Industry
- Internet
- Websites
Meilena Hauslendale’s Summary
Level 3 Technician working in a Linux and FreeBSD environment, Web Designer, Community Builder, and Web Master. Able to perform server maintenance, identify stability issues, and abuse cases. Strong communication skills for both employees and customer service.
Meilena Hauslendale’s Specialties:
Server moves, website troubleshooting, website design, community implementation and structure, Joomla & Drupal consultant
Meilena Hauslendale’s Experience
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Customer Service Specialist
Site5 LLC
(Privately Held; Information Technology and Services industry)
April 2009 — Present (9 months)
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Community Moderator
Yahoo!
(Public Company; 10,001 or more employees; YHOO; Internet industry)
September 2007 — Present (2 years 4 months)
Perform group moderation, marketing monitoring for company sponsored groups.
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CSR III
Lunarpages
(Privately Held; Internet industry)
December 2005 — April 2009 (3 years 5 months)
Customer Service Representative Level 3
- Tier 2 & Tier 3 Level Technical Support
- Live Sales & Support Chat
- Answering Support Tickets & Forum Post Moderation
- Work with Apache 1.3 and Apache 2.0 Environment
- Exposed to resin 2.13 and 3.0, ASP, ASP.NET (Windows)
- Fix sites & troubleshoot scripting using html, PHP 4 & 5
- Familiar with Mysql 4.1.x and MySql 5
- Proficient in several 3rd party scripts for CMS builds, Joomla, Drupal, Boonex, e107, and more…
- Proficient with WHM & CPanel, SSH, and Plesk -
Consultant
Model N
(Privately Held; 51-200 employees; Computer Software industry)
2008 — 2008 (less than a year)
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Designer & Community Builder
Joomla Consultant
(Internet industry)
2003 — 2008 (5 years )
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Junior System Administrator (JSA)
Lunarpages
(Privately Held; Internet industry)
March 2004 — November 2005 (1 year 9 months)
- Monitoring servers, total active servers 163
- Provide chat support and support tickets for dedicated and reseller help desk
- Provide support for high priority escalation tickets
- Perform migration moves and transfers of accounts from server to server
- Provide chat support for Customer Service Representatives working to resolve account issues
- Responded to customers on forum and worked as a moderator -
JSA I
Lunarpages
(Privately Held; 51-200 employees; Internet industry)
March 2004 — October 2004 (8 months)
- Monitoring servers, total active servers 163
- Provide chat support and support tickets for dedicated and reseller help desk
- Provide support for high priority escalation tickets
- Perform migration moves and transfers of accounts from server to server
- Provide chat support for Customer Service Representatives working to resolve account issues
- Responded to customers on forum and worked as a moderator -
Public Relations Assistant, Graphic Designer & Office Manager
GE Transportation
(Public Company; 10,001 or more employees; GE; Transportation/Trucking/Railroad industry)
August 1999 — June 2001 (1 year 11 months)
Worked in three different positions while at GE Transportation Systems in Erie, PA
Graphic Design & Layout for presentations for CEO and Public Relations Manager of GE Transportation
Performed various public relations for union and press
Website design and database updating, office managed 60 employees within Knowledge Park section -
Yahoo Online Promotions Customer Service
Yahoo!
(Public Company; 10,001 or more employees; YHOO; Internet industry)
January 1998 — August 1998 (8 months)
- Worked promotions desk
- Provided customer service
- Assisted in implementation of online promotions
Meilena Hauslendale’s Education
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Gannon University
1993 — 1997
Additional Information
Meilena Hauslendale’s Websites:
Meilena Hauslendale’s Interests:
design,web consultant,community builder,community manager,author,artist,personal development, life coaching
Meilena Hauslendale’s Groups:
Silence Speaks Association for Artists & Authors
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LinkEds & writers -
Writing Mafia -
Informed Ideas For Writers -
Hosting Industry -
Work at Home Artist Group -
True Artist: living the art -
AFFILIATED AUTHORS
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Freelance Success -
Copywriters International -
Arts, Antiques & Aficionados -
Children's Publishing -
The Truth About Books -
Freelance Artists and Designers -
Children's Book Illustrators and Authors -
Writers and Authors Circle -
Author Planet -
cPanel Official Company Group -
Small B2B Marketing -
Get Scrappy (Small) Business Marketers
Meilena Hauslendale’s Honors:
into Who's Who of American Women for 2004-2005-the definitive biographical resource featuring the most accomplished women in all areas of human endeavor.
Meilena Hauslendale’s Contact Settings
Interested In:
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
