Leejoh M Mathew ITIL v3

Current

• Application Support Manager for Sun Microsystems at CSC India Pvt. Limited

Past

• Deputy Manager Operations at Colwell & Salmon Communications India
• Business Analyst at Powertech Measurement Systems

Education

• Institute of Management Technology, Ghaziabad
• KIET
• Holy Angels

• AES Sr. Sec

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Recommended

12 people have recommended Leejoh

Connections

213 connections

Industry

Information Technology and Services

Websites

• My Company

Leejoh M Mathew ITIL v3’s Summary

Leejoh M Mathew ITIL v3’s Specialties:

5+ years of experience in Lead Generation/ consulting for ERP/CRM Solutions for various verticals.

Leejoh M Mathew ITIL v3’s Experience

• Application Support Manager for Sun Microsystems

  CSC India Pvt. Limited

  (Information Technology and Services industry)

  September 2008 — Present (1 year 4 months)

  Manage and coordinate the efforts of cross-functional service restoration teams to resolve the service outages that occur. Ensure service issues are processed with urgency to continually improve downtime impact to the business. Full responsibility for Incident Management from initiation until an acceptable client work-around is in place. Own all communications during a major system outage, Ensuring management and business is kept updated as required. Ensure post event/incident follow-up actions are addressed as published in any/all preliminary/final analysis. Total ownership of incidents, problems and change activities that affect service.

• Deputy Manager Operations

  Colwell & Salmon Communications India

  (Privately Held; 501-1000 employees; Information Technology and Services industry)

  April 2002 — September 2008 (6 years 6 months)

• Business Analyst

  Powertech Measurement Systems

  (Privately Held; 51-200 employees; Electrical/Electronic Manufacturing industry)

  November 2001 — April 2002 (6 months)

Leejoh M Mathew ITIL v3’s Education

• Institute of Management Technology, Ghaziabad

  PGDBM , Marketing , 2007 — 2010 (expected)

  Visit my college at http://imt.edu

• KIET

  1999 — 2002

  Visit my College at www.kiet.edu

• Holy Angels

  1986 — 1996

• AES Sr. Sec

Additional Information

Leejoh M Mathew ITIL v3’s Websites:

• My Company

Leejoh M Mathew ITIL v3’s Groups:

BPM, Dallas, Answers, Bhaso, LION

•    Blue: The DallasBlue Business Network (25,000+ members)
•    eOffice
•    Basho Technologies
•    280 Group: Product Management & Product Marketing
•    World Wildlife Fund
•    American Red Cross
•    ITSM (ITIL) Professionals
•    BPO Waves
•    Leading International Open Networkers (LION)
•    CSC (formerly Computer Sciences Corporation)
•    CSC India
•    Current and Former CSC Employees
•    Professional's of Kerala
•    Sun-Oracle

Leejoh M Mathew ITIL v3’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• reference requests
• getting back in touch