
Respected IT Director w/ International Experience
Greater Boston Area

Respected IT Director w/ International Experience
Greater Boston Area
Senior Technology Leader with extensive experience in software product engineering and support in global organizations. Worked in 10 countries, including India and Japan, gaining an appreciation for cultural diversity. Excellent reputation for balancing customer satisfaction, product life cycle management, and achievement of business strategies and goals, while developing and retaining top engineering talent in success-oriented environments.
After a long exciting business partner role with Sun Microsystems, now looking forward to a new opportunity to contribute value and grow business.
Specialties Include :
* Designing & driving business metrics
* Communicating business strategies
* Employee development & retention
* Driving customer satisfaction
* Product life cycle management
* Explaining complex issues in simple terms
* Budget management
* Escalation management
* Troubleshooting & problem resolution
* Global teaming
Managing people, budgets, and goals. Providing product support to customers. Communicating technical and business information.
(Government Administration industry)
May 2009 — Present (7 months)
Member of finance committee responsible for presenting the 2010 Budget to the citizens of Warner for their consideration and vote.
(Ranching industry)
March 2009 — May 2009 (3 months)
Kearsarge Meadows, LLC is a horse board & training facility located on the foothills of Kearsarge Mountain in Warner, NH. KM employs 6 part time employees who are responsible for the care of the horses on the farm. Kimberley, who is an ARIA Certified Dressage Instructor and successful dressage competitor at a national level, provides horse & rider training in evenings and weekends according to her work schedule.
(Public Company; JAVA; Information Technology and Services industry)
July 2007 — March 2009 (1 year 9 months)
Director in the Global Products Development organization within the Software business unit.
Responsible for leading VP / Director level operations of a 500+ employee globally situated product development organization, including driving high level organizational goals, designing and executing communications plans, facilitating executive team meetings, and overseeing the overall organizational budget. Also business owner and manager of engineering team responsible for maintaining Sun's product defect tracking system.
(Public Company; JAVA; Information Technology and Services industry)
2005 — 2007 (2 years )
Provided peer level leadership in areas of business operations, metrics, and organizational goals to Directors and Managers based in USA, India, and Europe. Role included successfully addressing global challenges such as ranking of engineer talent across all geographies, organizing and facilitating leadership meetings, representing Software Sustaining & Engineering within Sun, and managing effective high-level organization wide communications plans.
(Public Company; JAVA; Information Technology and Services industry)
2003 — 2005 (2 years )
Mentored and led multiple project teams with goals of improving effectiveness and efficiency of software product life cycle related processes through application of Sigma methodologies.
(Public Company; JAVA; Information Technology and Services industry)
2000 — 2003 (3 years )
Reporting to USA-based Senior Director, managed large team of SW engineers responsible for writing fully qualified updates to released products in response to customer escalations requiring immediate resolution. Engineers were located in England, Ireland, and France.
(Public Company; JAVA; Information Technology and Services industry)
1997 — 2000 (3 years )
Manager of technical support engineers providing product support to Sun's customer base in the UK. Full responsibility for recruitment, development, promotion, and retention of engineers. Act as a liason between customers and product engineering during product problem escalations. Drive team to work to business & quality goals.
(Public Company; JAVA; Information Technology and Services industry)
1989 — 1997 (8 years )
Provided field based UNIX support to customers in the South West USA, including onsite support, telephone support, customised training courses, and product demos.
Transferred to United Kingdom in the early 1990s to work in the United Kingdom Solution Centre in the Operating Systems Product Support Group.
(Computer Hardware industry)
1986 — 1989 (3 years )
As one of only 3 UNIX Specialists on the West Coast, this was a great job working with fabulous computers and very interesting customers. Got to work at a lot of fascinating customer sites including Edwards Air Force Base, Hill AFB, Rockwell International, Northrup, and Lockheed. Got a lot of education about UNIX crash dump analysis here thanks to the folks at the Gould worldwide support in Fort Lauderdale, especially Judy Leach.
(Public Company; ENCC; Computer Hardware industry)
1986 — 1989 (3 years )
(See Gould Computer Systems Division entry)
(Computer Hardware industry)
1985 — 1986 (1 year )
A multiple hat job in a small company that was dabbling with XENIX because a couple customers wanted it. I did everything involved with the product line including making distribution tapes, boxing up products to ship out, and taking support calls from XENIX users. Everyday, a different job.
(Computer Hardware industry)
1983 — 1984 (1 year )
Worked in AMS's Customer Support call center in Irvine CA. Specialties started as CP/M and lanaguages, but I soon focused on UNIX when AMS added the OS to the product lines. The role included doing site installations of hardware & software, as well as writing and providing customer training. I found I truly enjoyed onsite work, meeting customers, and learning how they were using our systems.
(Computer Hardware industry)
1982 — 1982 (less than a year)
Learned that sales work was not my forte. However, got to do lots of customer support as well, supporting the Altos XENIX systems and Northstar CP/M systems.
(Public Company; PRM; Computer Hardware industry)
1981 — 1982 (1 year )
Programmer working on OAS product. Written in FORTRAN. Started learning about UNIX and system administration. Encountered first UNIX crash dumps at this job. Claim to fame: Broke the group record for the number of bugs fixed in one month. :-)
(Public Company; Information Technology and Services industry)
1979 — 1981 (2 years )
Worked in team developing the WPS system. Code was written in Data General NOVA Assembly language. Very easy language.
(Computer Hardware industry)
1977 — 1979 (2 years )
Fascinating first job in the computer industry. Worked with scientists, translating programs published in scientific journals in Algol and PL/1 into FORTRAN to run on our IBM 1130. Got to see amazing leading edge (at the time!) technology products such as spectrometers, nuclear imaging equipment, night vision goggles, and more.
Played with the Digital Equipment Corporation PDP 8A in the lab and discovered how to key in programs using pure machine language. Later learned that programs could be typed up on punched cards, transferred to paper tape, and loaded into the machine. That was so much easier. My love of Assembly Language began.
DipMan , Business Management , 1995 — 1998
HS , Data Processing , 1975 — 1977
Co-author with Chris J Drake of "Panic! UNIX System Crash Dump Analysis", published in April 1995.