Kent Dyer

Current

Senior Business Analyst at Fidelity National Information Services
Owner at Commerce In Action

Past

Tier 3 (T-3) Systems Analyst II at Robert Half Technology
Systems Engineer at Meritage Mortgage (a Netbank, Inc. Company)
Systems Engineer (RBMG, Netbank, Meritage) at Netbank Funding

Database Administrator at Netbank, Inc
Systems Engineer at Management Solutions (Contract with Meritage Mortgage)
Senior Customer Engineer at Entex Information Services
Software QA Engineer at TEK Systems
Technical Team Lead/Support Desk Agent at Sykes Enterprises

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5 more...

Education

Oregon Institute of Technology
Central Oregon Community College

Recommended

6 people have recommended Kent

Connections

500+ connections

Industry

Internet

Websites

Kent Dyer’s Summary

OBJECTIVE
Multi-faceted and fast-paced position in the Information Technology Department where skills in development and troubleshooting can improve efficiency and enhance profitability.

PROFILE
Results-oriented IT professional with 13 years of experience in leadership, technical support, and customer service. Proven ability as a troubleshooter, trainer and team player. Innovative thinker and self-motivated constantly looking for new challenges and knowledge expansion. An individual with a background in development to gain efficiencies.

Kent Dyer’s Specialties:

Customer Oriented Support Developer. Systems builder and integrator.

Enterprise Applications, Transact SQL, Apache Tomcat, RSA Passmark Implementer, Web, Production Support, Analysis, JavaScript, Web Services, Group Policy, Crystal Reports, SQL Server, Oracle, MySQL, PHP, ASP, VBS, VBA, BAT, KIX., MS-Access Programming, Excel, Remedy Helpdesk, Vycor, ePolicy Orchestrator, Vantive and Vantive on the Go, LINUX (Ubuntu, Redhat, SUSE, Caldera, and Slackware).

Kent Dyer’s Experience

Senior Business Analyst

Fidelity National Information Services

(Public Company; 10,001 or more employees; FIS; Information Technology and Services industry)

December 2007 — Present (2 years )

Application Management - Suite of products by offering effective technical support, systems information, integration, and training to customers and employees. Product line is back-end integration of online banking services (Internet Banking, Transfers, and online Bill pay). These applications use the following technologies: XML, Java, Tomcat, IIS, and SQL Server.
Owner

Commerce In Action

(Retail industry)

May 2005 — Present (4 years 7 months)

On and offline mall, business and professional Development - everyting from over 3 million products and services to over 700 affilate partners. Business Entrepeneur and if you are interested in ownership and are a dreamer and in need of coaching - please contact me! Huge opportunity, please visit the first link for our site below or above.
Tier 3 (T-3) Systems Analyst II

Robert Half Technology

(Public Company; 10,001 or more employees; RHI; Information Technology and Services industry)

February 2007 — December 2007 (11 months)

Position was to provide customer support of company products by offering effective technical support, systems information, and training to customers and employees. Product line is back-end Integration of online banking services (Internet Banking, Transfers, and online Bill pay).
Systems Engineer

Meritage Mortgage (a Netbank, Inc. Company)

(Public Company; 201-500 employees; NTBK; Information Technology and Services industry)

December 1999 — January 2007 (7 years 2 months)

•DataTrac – Support for the main loan origination system with 200 in-house and 300 remote users over four Citrix Metaframe systems. Main implementer for four upgrades. Developed mass-update process.
•Domain login Scripting – Developer of the main login script for over 2000 employees under an umbrella of six companies. Application installs at login, asset/information gathering, and reporting.
•Webmaster/Developer – for local Intranet and http://www.meritage.com
•System builder – Quarterly client builds and deployment of systems for lease returns of up to 200 systems on each. Responsible for 30 Servers in the local data center
•Liaison between Marketing Department and Information Technology
•RMA and Return Agent
•Manned an Internal Support Desk and served as an escalation point for a team of six for 500 employees
•Representative – Production Change Management Meetings on a weekly basis. This is to discuss changes to IT Infrastructure for implementation and rollback if needed.
Systems Engineer (RBMG, Netbank, Meritage)

Netbank Funding

(Public Company; Information Technology and Services industry)

1999 — 2007 (8 years )
Database Administrator

Netbank, Inc

(Public Company; 1001-5000 employees; NTBK; Financial Services industry)

December 2000 — December 2001 (1 year 1 month)

Database Administrator - Supported Oracle Database and SQL Servers at RBMG (a Netbank Company).
Systems Engineer

Management Solutions (Contract with Meritage Mortgage)

(Privately Held; Banking industry)

May 1999 — December 1999 (8 months)

• Webmaster/Developer – for company Intranet, Extranet, and Internet sites. This is using the following technologies SharePoint, IIS, and FrontPage.
• System builder – Quarterly client builds and deployment of systems for three-year lease returns of up to 200 systems on each. Responsible for 30 Servers in the local data center
• Liaison between Marketing Department and Information Technology
• RMA and Return Agent
• Manned an Internal Support Desk and served as an escalation point for a team of six for 500 employees
Senior Customer Engineer

Entex Information Services

(Public Company; 501-1000 employees; Information Technology and Services industry)

April 1999 — April 1999 (1 month)

• Automated test scripts creation and tracked issues
• Active Server Pages testing to query a SQL server for order processing
• Updating and querying information from database tables
Software QA Engineer

TEK Systems

(Public Company; 1001-5000 employees; Semiconductors industry)

July 1997 — February 1999 (1 year 8 months)

• Test Plan Execution and Development for a shell application
• Web-based front-end development of a order tracking system
• Automated test script creation to get base-line timings and tracked issues
• Database development to write directly to database tables using ODBC
Technical Team Lead/Support Desk Agent

Sykes Enterprises

(Public Company; 10,001 or more employees; SYKE; Outsourcing/Offshoring industry)

September 1995 — July 1997 (1 year 11 months)

• Issue Answering and troubleshooting for customers representing five companies answering average of 20 calls a day
• Escalation Support Desk for co-workers throughout the call center on teams of at least 20 members in size.
• Customer solutions research and documentation for clients and co-workers
• Training staff in the use of Windows and troubleshooting techniques – each class was at least 20 students in size.

Kent Dyer’s Education

Oregon Institute of Technology

Bachelor of Science , Mechanical Engineering Technology , 1987 — 1993

Senior Project titled “Automated Boat Loader”, 1993.

Activities and Societies:

American Society of Mechanical Engineers
Residence Life Staff
Central Oregon Community College

1986 — 1987

Additional Information

Kent Dyer’s Websites:

Kent Dyer’s Interests:

Leadership Student, Networking, Computers, Mountain Biking, Skiing, Fishing

Kent Dyer’s Groups:

Tigard-Orenomah Masonic Lodge - Worshipful Master, 2006, OR LI group growing strong, DeMolay, OIT Residence Life, Mason

Blue: The DallasBlue Business Network (25,000+ members)
Christian Professionals Worldwide
LION™ Worn with Pride! [Choose wisely ... ] < BEWARE OF COUNTERFEITS >
TEN - Top Executives Net
Serious business persons
True Wealth Business Network
Killer Idea Developers (KID)
Overachievers Club
Ancient Free & Accepted Masons (AF&AM)
Innovation People Expert Innovators Creative Network
Worldwide Association of Professional Dreamers
Enlightened Billionairs
OpenNetworker.com
Freemasons
Portland Connect
Global Web Forum of Leader (GWL)
IT Specialist Group
Internet Marketing
Ambitious People
TopLinked.com (Open Networkers)
Success Networking
SharePoint 2007 - 2010
Playing In Traffic: Ferrari, Maserati, Lamborghini, Exotic Car FANS
Open Networkers
CBMW
Leading International Open Networkers (LION)
The 4-Hour Academy
Friends of Disney
Friends of the United States of America
GroupLinked.com
Ferrari Owners & Enthusiasts
pdxMindShare - Portland's Career Community
Online Word of Mouth Marketing Group (OWOMMG)
$Wales: Connections and Friends of Wales\ Cyfeillon am Cymru$ Wales: Connections and Friends of Wales\ Cyfeillon am Cymru
NLP (Neurolinguistic Programming)
Be Financially Independent
InvitesWelcome.com (Open Networkers)
Internet Marketing & Advertising Pros
Luxury Addict Group
Millionaire Business Club
LION500.com (Open Networkers)
Positive Thinkers
Oregon Tech Alumni
Mortgage Survivors Network!!
NetBank Alumni Group
Sykes Corporation Employee & Alumni Network
Welldiggers Professional Networking
Monetizing Twitter