IT Service Manager
Greater Minneapolis-St. Paul Area
- Past
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- Vice President, IT at R Capital Advisors LLC
- Business Systems Consulting Manager at Wells Fargo Home Mortgage
- Project Manager at BAE Systems, Inc.
- Lead Systems Analyst at BAE Systems, Inc.
- IT Relationship Officer at Central Intelligence Agency
- Staff Manager at Born Information Services, Inc.
- Education
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- University of Saint Thomas
- The American University in Cairo
- Fergus Falls Community College
- Normandale Community College
- Abraham Lincoln
- Recommended
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4 people have recommended Jon - Connections
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285
connections
- Industry
- Information Technology and Services
Jon Sasseville’s Summary
An Information Technology Program Manager and results-oriented leader with more than 15 years of experience in the industry. Experienced resource manager of requirements analysts, server and desktop support personnel, and developers. An honest and compassionate leader with integrity, known for quick issue resolution and presenting creative solutions to business issues. Key Strengths include:
Jon Sasseville’s Specialties:
• IT Service Management & Delivery
• Mentoring & Staff Development
• Personnel & Performance Management
• Exceptional Customer Service
• Process Development & Improvement
• Team Building
• Desktop Support
• Systems Administration
Jon Sasseville’s Experience
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Vice President, IT
R Capital Advisors LLC
(Privately Held; Financial Services industry)
2008 — 2009 (1 year)
R Capital Advisors LLC (RCA) is a privately-owned, global strategic advisory and capital raising firm.
Refined over 29 years, RCA’s Three Stage Capital Raising Process, matches top tier alternative asset and long-only Fund Managers (private equity, hedge funds, venture capital, managed futures, etc., representing all fund sizes, geographic locations and sectors) with Major Institutional Investors with assets under management in excess of $200 million and Family Offices with assets under management in excess of $50 million (collectively, MIIs).
RCA provides its Fund Manager relationships with strategic advisory services and a methodology which prepares the Fund Manager for the marketplace, significantly enhancing Fund Manager’s ability to attract capital from MIIs.
RCA provides significant value to MIIs with a consistent presentation of top-tier Fund Managers fitting MIIs’ specific investment sector needs, without cost or obligation to MII. -
Business Systems Consulting Manager
Wells Fargo Home Mortgage
(Public Company; 10,001 or more employees; Financial Services industry)
October 2006 — January 2008 (1 year 4 months)
Performed Resource Management for a group of six staff and three contract business analysts for the Post Close Operations of Home Mortgage. Coached and mentored team members on professionalism, and the requirements gathering process.
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Project Manager
BAE Systems, Inc.
(Public Company; 10,001 or more employees; BA.L; Information Technology and Services industry)
December 2005 — September 2006 (10 months)
Promoted to Manage 50+ IT desktop and server support technicians, supervisors, and managers providing contracted services to the US government in multiple locations. Responsible for ensuring services provided met the contracted performance goals and level of effort criteria.
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Lead Systems Analyst
BAE Systems, Inc.
(Public Company; 10,001 or more employees; Information Technology and Services industry)
May 2005 — December 2005 (8 months)
Provide customers with expertise in implementing, managing, and supporting Information Technology solutions.
• As the Deployment Segment Lead of a web-based application for a classified government contract, wrote project documentation, developed and tested processes and procedures, and created process checklists for the eventual transition and deployment of the application.
• Researched and produced papers to present technological decisions to upper management. -
IT Relationship Officer
Central Intelligence Agency
(Government Agency; 10,001 or more employees; Information Technology and Services industry)
April 2004 — May 2005 (1 year 2 months)
Monitored projects throughout the project life cycle. Ensured the product delivered to the customer met their requirements. Negotiated changes in requirements. Coordinated deployment of pilot and production releases. Assisted in identifying and preventing potential, or fixing actual production issues affecting the customer base as quickly as possible.
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Staff Manager
Born Information Services, Inc.
(Privately Held; 501-1000 employees; Information Technology and Services industry)
October 1995 — May 2003 (7 years 8 months)
Promoted to manage and mentor as many as 30 technology consultants. Provided guidance to sales team to ensure proper placement of consultants on client engagements. Coached consultants through difficult project issues, and worked closely with senior management to formulate and roll out new policies impacting employees and the company.
Jon Sasseville’s Education
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University of Saint Thomas
Certificate , "Mini-MBA" , 2000 — 2000
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The American University in Cairo
Certificate , Computers and Programming , 1992 — 1993
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Fergus Falls Community College
1981 — 1983
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Normandale Community College
AA , General Eduction , 1980 — 1981
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Abraham Lincoln
1977 — 1980
Additional Information
Jon Sasseville’s Honors:
Central Intelligence Agency Awards:
Exceptional Performance Award 1990
Exceptional Performance Award 1991 (Persian gulf War)
Meritorious Unit Award 1991 (Persian Gulf War)
Exceptional Performance Award 1994
Exceptional Performance Award 1995
Superior Service Award 1995
Exceptional Performance Award 2004
