IT Specialist, Corporate/Internet Trainer; Instructional Designer; Writer; Computer & Network Security Consultant
Phoenix, Arizona Area
- Current
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- Virtual CIO at i-SupportDesk
- Past
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- IT Support Specialist, Trainer at J-Curve Technologies
- Network Engineer at GTS
- VP Marketing/IT at TheNetworkMarketingMagazine.com
- Director of Operations at Denali Health Sciences, LLC
- e-Learning Instructional Designer at O.C. Tanner Company
- Field Engineer at Divix, Inc.
- Field Engineer at Tangent Computer
- Business Manager at Oregon's Best Internet
- General Manager at CyberHighway Internet Services
- Video Dept. Director/Store Trainer/Director of Guest Relations at Incredible Universe (A Tandy Company)
- Education
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- Clackamas Community College
- Grossmont Community College
- Recommended
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9 people have recommended Jim - Connections
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94
connections
- Industry
- Professional Training & Coaching
- Websites
Jim Dickinson’s Summary
Seasoned IT Engineer, Experienced trainer, online and off, with technical, marketing and motivational topics, for large corporate groups, small groups, and public classes. Developed e-Learning programs for large companies including live web conferences, streaming audio and video. Developed distance learning programs and JIT training modules. Presented training classes to large and small groups in person.
Jim Dickinson’s Specialties:
Streaming audio/video, live conferencing/training, email marketing campaigns, network administration and security, project management.
Jim Dickinson’s Experience
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Virtual CIO
i-SupportDesk
(Computer & Network Security industry)
January 1997 — Present (12 years 11 months)
Remote Support has come of age, and i-SupportDesk is aiming to lead the industry in personalized computer and network support for small business, home office, and home users. Our technology truly gives us the power to help you at your computer just as if we were standing there with you...but you don't need to pay any trip charges, and you don't have to wait for us to drive there. Whether you are across the street, or across the continent, we can help you just like we were sitting right at your desk moving your mouse and typing on your keyboard! And because we can do this all for less than ever before, we pass the savings right on to you!
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IT Support Specialist, Trainer
J-Curve Technologies
(Privately Held; Outsourcing/Offshoring industry)
June 2008 — September 2009 (1 year 4 months)
Support Customers on several contracts with strict SLA requirements. Working with International clients on in-depth Active Directory support and troubleshooting, SQL administration, SQL Reporting Services, and MS Exchange/Outlook in a hosted environment. Also work with high-bandwidth Internet pipes, routing and BGP management, and troubleshooting. Work with International clients with credit card processing systems, troubleshooting and managing SuSE Linux servers. Troubleshoot with customers of GPS devices and software.
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Network Engineer
GTS
(Information Technology and Services industry)
October 2007 — March 2008 (6 months)
Consult with clients, plan IT needs, and implement solutions quickly and properly.
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VP Marketing/IT
TheNetworkMarketingMagazine.com
(Privately Held; 1-10 employees; Marketing and Advertising industry)
November 2006 — August 2007 (10 months)
Leads marketing efforts and logistics of rapidly growing digital magazine for Network Marketers. Organizes Magazine-sponsored events and webinars. Copywriter for email campaigns. Manages affiliate program through motivation and training. Hosts and conducts training and webinars for Network Marketers on various marketing subjects with an emphasis on online marketing.
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Director of Operations
Denali Health Sciences, LLC
(Privately Held; 1-10 employees; Wholesale industry)
October 2005 — May 2006 (8 months)
Short-term work assisting startup company. Responsible for Accounting and Commissions, Logistics, Inventory, IT, Labeling, Compliance, Customer Service, Warehousing. As a small company, most of these duties were handled directly by me. I hired other staff as we grew to take on many of these job duties.
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e-Learning Instructional Designer
O.C. Tanner Company
(Privately Held; 1001-5000 employees; Events Services industry)
February 2005 — July 2005 (6 months)
Enhanced online training programs with custom digital video and flash training material. Movies, quizzes, and other learning tools implemented to train sales force internationally. Filmed, produced and compressed custom video projects for use online. Attended Centra conference in Boston and fine-tuned skills using that online training environment.
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Field Engineer
Divix, Inc.
(Public Company; 1-10 employees; Information Technology and Services industry)
February 2000 — November 2004 (4 years 10 months)
Handled purchasing, inventory, and project management. Managed all field engineers and technicians. Audited client billing. Managed 40+ clients' IT needs as their primary technical contact. LAN, WAN, Windows Server 2000-2003, SBS, Internet Security, PPTP/VPN, Telephony, and all other IT and logistical needs.
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Field Engineer
Tangent Computer
(Privately Held; 201-500 employees; Computer Hardware industry)
February 1999 — February 2000 (1 year 1 month)
Traveled service territory (most of Oregon) to troubleshoot and resolve various problems with PCs and Servers purchased by government and education clients. Maintained company van and inventory.
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Business Manager
Oregon's Best Internet
(Privately Held; 1-10 employees; Internet industry)
March 1998 — January 1999 (11 months)
Developed business through local advertising, seminars at PCUGs, and through excellent customer service. Created newspaper ads and referral programs to incentivise current user networking. Led team in technical support and community involvement.
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General Manager
CyberHighway Internet Services
(Privately Held; 1-10 employees; Internet industry)
January 1996 — March 1998 (2 years 3 months)
Performed all business functions for this start-up Internet company. Brought userbase from 200 up to 2000 in 18 months. Customer Service, Tech Support, System Administration, Billing, Advertising. Designed and taught free Internet classes to the public as a public service and marketing tool. Prepared company for sale to new owners.
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Video Dept. Director/Store Trainer/Director of Guest Relations
Incredible Universe (A Tandy Company)
(Public Company; 5001-10,000 employees; Retail industry)
August 1994 — February 1996 (1 year 7 months)
Promoted to management from entry level position in 3 months. Developed internal training program (Incredible University) and then promoted to Director of Guest Relations (Store Ombudsman) to positively resolve challenges with unhappy guests. Led the Incredible University Program as it went to the public - developed class material and taught classes to paying public.
Jim Dickinson’s Education
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Clackamas Community College
General Studies 1994 — 1994
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Grossmont Community College
General Studies 1986 — 1987
Additional Information
Jim Dickinson’s Websites:
Jim Dickinson’s Interests:
family, video production and editing, writing, fiction, game design, travel
Jim Dickinson’s Contact Settings
Interested In:
- consulting offers
- new ventures
- expertise requests
- reference requests
- getting back in touch
