Business process analyst at Poste Italiane
Rome Area, Italy
- Current
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- Business process analyst at Poste Italiane
- Past
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- University Apprenticeship at Robeco
- University Apprenticeship at S&A
- Education
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- Mastering the Requirements Process
- Designing for Usability| Designing Web 2.0 Applications
- Enterprise Business Integration Conference 2006
- Planning and designing WEB 2.0 Applications
- Taxonomies and Ontologies: the keys to successful Knowledge Management
- Alma graduate school
- Academie voor Digitale Communicatie - Hogeschool van Utrecht
- Recommended
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- Industry
- Consumer Services
- Websites
Friso Dijkgraaf’s Summary
“Novelty is never innovation if it doesn’t create value (Peter Drucker).”
I'm a business process analyst developing the knowledge management / information structures and main applications for Poste Italiane' s corporate intranet portal serving it's 154.000 employees throughout the country.
P.I. provides besides core postal services, integrated products, as well as communication, logistic and financial services all over Italy.
I analyze internal and external communication, and thus exploit electronic systems to improve communication in a business or an organization.
I gained my B.A at the Academy for Digital Communication of the University for Professional Education in Utrecht- the Netherlands.
In July 2004 I got my master's degree in management and information technologies at the Alma graduate school of communication of the University of Bologna.
Friso Dijkgraaf’s Specialties:
Business integration, Requirements gathering, Usability design, Knowledgemanagement, Management of ICT projects, Human-Machine interaction, System Modelling, Designing Communication Systems, System implementation methods, Technology and Innovation Management, Process management and logistics.
Friso Dijkgraaf’s Experience
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Business process analyst
Poste Italiane
(Public Company; 10,001 or more employees; Information Technology and Services industry)
November 2004 — Present (4 years)
Employed with the internal communication’s office.
Since it's start up I have been managing PosteItaliane’s corporate intranet presiding the areas of the Integrated DB, the enterprise profiling model, the definition of it's horizontal services, the information architecture, portal governance,common usability guidelines, corporate identity, KPI and metrics, the content management system,the document management system and the knowledge management system. -
University Apprenticeship
Robeco
(Privately Held; 1001-5000 employees; Banking industry)
September 2002 — February 2003 (6 months)
University Apprenticeship: Employed for Rabobank-Robeco investment bank- Redesigning the Rabobank investment site for e- learning solutions, developing and innovating specific e-learning solutions, developing and building a working e-learning prototype.
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University Apprenticeship
S&A
(Public Company; 11-50 employees; S&A; Computer Software industry)
February 2001 — August 2001 (7 months)
Designing and building a cooperate internet and intranet prototype for Sistemi & Automazione.
Friso Dijkgraaf’s Education
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Mastering the Requirements Process
Technology Transfer 2008 — 2008
Do I Need Requirements? The requirements process, project blastoff, trawling for requirements, the quality gateway, prototyping and scenario models’, writing the requirements specification, reusing requirements, reviewing the requirements specification, the ongoing requirements process
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Designing for Usability| Designing Web 2.0 Applications
Technology Transfer 2007 — 2007
How to adopt a user-centric perspective and learn how customer - centred design can transform an organization.
How Web 2.0 applications are using new interaction techniques to replace existing Client Server and windows applications without sacrificing user productivity. -
Enterprise Business Integration Conference 2006
Technology Transfer 2006 — 2006
A detailed guide to new and improved Business Processes and Business Content Management technologies and explained how these technologies can be used for Business benefit.
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Planning and designing WEB 2.0 Applications
Technology Transfer 2006 — 2006
An overview of tools, products, and technology plans of several major vendors upon whom IT departments have been depending for their generation of systems. Decide which Web 2.0 applications make sense for Businesses/which do not. How these applications should be built.
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Taxonomies and Ontologies: the keys to successful Knowledge Management
Technology Transfer 2005 — 2005
A two-day seminar focusing on information categorization using taxonomies and ontologies.
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Alma graduate school
Master in management and information technologies, Management and information technologies, 2003 — 2004
Organizational behaviour, Communication and effective writing, Business administration, Principles of information technologies (I) Principles of information technologies (II), Technology and Innovation Management, Information Systems (I), Information Systems (II), Customer Relationship Management, Internet law, Integration of distributed web systems, Marketing, Process Management and logistics, Security of information systems
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Academie voor Digitale Communicatie - Hogeschool van Utrecht
Bachelor of Communication Systems, Digital communication systems, 1997 — 2003
Images in communication, Communicative skills, Data-communication 1&2,Computer concepts, Computer law, Information analysis, Introduction to Programming (Java), Marketing, Mass- communication, Basic theory of the organization, Orientation on Communication Systems, User Interfaces, EDI, Profession Preparation, Security on Communication System, Databases, Integral business knowledge, Investing in Communication System, Learning as a verb, Management and ICT, Human-Machine interaction, introduction to System Modelling (UML), Multimedia, Designing and building of a Communication System, System implementation method, Voice Systems, introduction to XML, E-commerce
Additional Information
Friso Dijkgraaf’s Websites:
Friso Dijkgraaf’s Groups:
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Alumni di Profingest ed Alma -
Professional People in Urbe (PPU) - Business Club -
Academie voor Digitale Communicatie (Alumni) - Hogeschool Utrecht
