Business Process Analyst/ Usability Designer
Rome Area, Italy
- Current
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- Self-employed at Dijkgraaf Consultancy
- Business process analyst at Poste Italiane
- Past
- Education
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- Technology Transfer
- Technology Transfer
- Technology Transfer
- Technology Transfer
- Technology Transfer
- Technology Transfer
- Alma graduate school
- Hogeschool van Utrecht
- Recommended
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- Industry
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- Websites
Friso Dijkgraaf’s Summary
“Novelty is never innovation if it doesn’t create value (Peter Drucker).”
I'm a business process analyst developing the knowledge management / information structures and functional design of the applications on Poste Italiane 's corporate intranet portal
Skills:
Analyzing internal and external communication, followed by exploiting electronic systems to improve communication and knowledge distribution in a business or an organization.
In depth knowledge of the latest trends in technology: web 2.0, SOA, SAAS, cloud computing.
Qualifications:
• Interaction design, top-down information architecture and usability.
• Knowledge and experience of information architecture, usability and interaction design.
• Writing information architecture reports, working with designers, producers, and software developers.
• Ability to think creatively, generate innovative ideas, prioritise complex tasks, and work well under pressure.
• Presentation, communication, and interpersonal skills.
• Ability in communicating complex processes at all levels.
• Project management skills, showing the ability to prioritise and plan.
• Ability to present complex subjects in understandable terms.
• Experience in successfully resolving situations that are broadly defined, complex, diverse, and occasionally unprecedented.
• Ability to perform in a collaborative, fast-paced environment.
• Adept at creating practical solutions to daily business challenges.
• Ability to work independently and balance multiple projects and processes simultaneously.
• Flexible with a both positive as critical attitude.
• Proficient in all Microsoft Office applications.
Friso Dijkgraaf’s Specialties:
Business integration, Requirements gathering, Usability design, Knowledgemanagement, Management of ICT projects, Human-Machine interaction, System Modelling, Designing Communication Systems, System implementation methods, Technology and Innovation Management, Process management and logistics.
Friso Dijkgraaf’s Experience
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Self-employed
Dijkgraaf Consultancy
(Information Technology and Services industry)
November 2007 — Present (1 year 9 months)
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Business process analyst
Poste Italiane
(Public Company; Information Technology and Services industry)
November 2004 — Present (4 years 9 months)
Employed with the Internal Communication’s office of Poste Italiane.
Business Process Analyst and manager of the development and maintenance of Poste 's corporate intranet portal serving it's 154.000 employees.
Involvement in:
• The Integrated DB
• The Definition of a Content-Driven Architecture
• The Profiling Model
• Portal Governance Mechanisms
• Definition of Common Services
• Think tank for new services
• Defining a set of Usability Guidelines / Interaction design
• Restyling Design (GUI)
• The Requirements gathering
• The Corporate Identity
• The Content Management System
• Document Management System
• The definition of a Knowledge Management Architecture -
University Apprenticeship
Robeco
(Privately Held; Investment Management industry)
September 2002 — February 2003 (6 months)
University Apprenticeship: Employed for Rabobank-Robeco investment bank.
Redesigning the Rabobank investment site for e- learning solutions, developing and innovating specific e-learning solutions, developing and building a working e-learning prototype. -
University Apprenticeship
S&A
(Public Company; 11-50 employees; S&A; Computer Software industry)
February 2001 — August 2001 (7 months)
Designing and building a cooperate internet and intranet prototype for Sistemi & Automazione.
Friso Dijkgraaf’s Education
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Technology Transfer
Using Task Management to create Customer-Centric Websites 2008 — 2008
Speaker: Gerry McGovern
The Web is about customer power. The customer is in control on the Web, not the organization. The customer searches, the customer clicks on that link (or not), the customer quickly scans your Web page. What will your customer do next? Your Intranet is about staff productivity. It’s about helping your staff complete common Tasks as easily and simply as possible. -
Technology Transfer
Mastering the Requirements Process 2008 — 2008
Speaker: Suzanne Robertson
Do I Need Requirements? The requirements process, project blastoff, trawling for requirements, the quality gateway, prototyping and scenario models’, writing the requirements specification, reusing requirements, reviewing the requirements specification, the ongoing requirements process -
Technology Transfer
Designing for Usability| Designing Web 2.0 Applications 2007 — 2007
Speaker: James Hobart
How to adopt a user-centric perspective and learn how customer - centred design can transform an organization.
How Web 2.0 applications are using new interaction techniques to replace existing Client Server and windows applications without sacrificing user productivity. -
Technology Transfer
Planning and designing WEB 2.0 Applications 2006 — 2006
Speaker: Ed Yourdon
An overview of tools, products, and technology plans of several major vendors upon whom IT departments have been depending for their generation of systems. Decide which Web 2.0 applications make sense for Businesses/which do not. How these applications should be built. -
Technology Transfer
Enterprise Business Integration Conference 2006 2006 — 2006
Speakers: Mike Ferguson, Colin White, Seth Earley, Shawn Shell, Tony Byrne
A detailed guide to new and improved Business Processes and Business Content Management technologies and explained how these technologies can be used for Business benefit. -
Technology Transfer
Taxonomies and Ontologies: the keys to successful Knowledge Management 2005 — 2005
Speaker: Zach Wahl
A two-day seminar focusing on information categorization using taxonomies and ontologies. -
Alma graduate school
Master in Management and Information Technologies , Project management , 2003 — 2004
Organizational behaviour, Communication and effective writing, Business administration, Principles of information technologies (I) Principles of information technologies (II), Technology and Innovation Management, Information Systems (I), Information Systems (II), Customer Relationship Management, Internet law, Integration of distributed web systems, Marketing, Process Management and logistics, Security of information systems.
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Hogeschool van Utrecht
Bachelor of Communication Systems , Digital communication systems , 1997 — 2003
Images in communication, Communicative skills, Data-communication 1&2,Computer concepts, Computer law, Information analysis, Introduction to Programming (Java), Marketing, Mass- communication, Basic theory of the organization, Orientation on Communication Systems, User Interfaces, EDI, Profession Preparation, Security on Communication System, Databases, Integral business knowledge, Investing in Communication System, Learning as a verb, Management and ICT, Human-Machine interaction, introduction to System Modelling (UML), Multimedia, Designing and building of a Communication System, System implementation method, Voice Systems, introduction to XML, E-commerce.
Additional Information
Friso Dijkgraaf’s Websites:
Friso Dijkgraaf’s Groups:
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Alumni di Profingest ed Alma -
Professional People in Urbe (PPU) - Business Club -
Academie voor Digitale Communicatie (Alumni) - Hogeschool Utrecht
