Ej Icatar

Past

• Business Solutions Analyst - Associate Director at UBS Investment Bank
• Desktop Support Specialist - Trading Floor at UBS Investment Bank
• Technical Support Specialist at UBS Investment Bank

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Education

• The University of Connecticut
• Trinity Catholic High School

Recommended

15 people have recommended Ej

Connections

289 connections

Industry

Financial Services

Websites

• My Reputation Website

Ej Icatar’s Summary

Ej Icatar has been providing professional IT Delivery Services in the financial sector for 9 years with 12 years of total experience. Initially starting out working in the Americas call center at UBS, he transitioned to Desktop Support on the trading floor, establishing ITIL-based methodologies and providing root cause analysis.

After 5 years, transitioning out of the IT realm, he assisted the firm to establish and expand its global business offshoring initiative, through the use of alternate computing technologies, including as Citrix and VMWare. In this analyst role he managed the fiscal budget, project managed infrastructure upgrades, and liaised with engineering and systems support groups to scale the virtualization desktop infrastructure (VDI) from 13 to 130 ESX hosts, which supported a total of 5000 VDIs.

Along the way, he leveraged his customer oriented skills to implement workflows and processes to best service the customers’ requirements while increasing their ROI, through extensive market analysis.

Ej Icatar’s Specialties:

Virtual Desktops (VDI), Broad Citrix PS4, Customer Service and Support, Offshoring, Root cause analysis, Migration and optimization, Performance tuning, Application baselining

Ej Icatar’s Experience

• Business Solutions Analyst - Associate Director

  UBS Investment Bank

  (Public Company; 10,001 or more employees; UBS; Investment Banking industry)

  April 2006 — May 2008 (2 years 2 months)

• Desktop Support Specialist - Trading Floor

  UBS Investment Bank

  (Public Company; 10,001 or more employees; UBS; Investment Banking industry)

  June 2000 — April 2006 (5 years 11 months)

• Technical Support Specialist

  UBS Investment Bank

  (Public Company; 10,001 or more employees; UBS; Investment Banking industry)

  May 1999 — May 2001 (2 years 1 month)

Ej Icatar’s Education

• The University of Connecticut

  1994 — 2000

• Trinity Catholic High School

  Diploma , 1990 — 1994

Additional Information

Ej Icatar’s Websites:

• My Reputation Website

Ej Icatar’s Interests:

SaaS, VDI, Cloud Computing, Virtualization, Disaster Recovery, Business Continuity Management, Terminal Services, SMBs, IT for Broker-Dealers and Hedge Funds

Ej Icatar’s Groups:

Stamford Chamber of Commerce

•    Business Development
•    Link to Wall Street™
•    Perot Systems Employees and Alumni
•    VM People Virtualization & Cloud Group
•    UBS Investment Bank / UBS
•    Anchor Solutions
•    UBS Alumni
•    The Virtual Office
•    Aussie IT Jobs
•    Stamford Business Group

Ej Icatar’s Honors:

ITIL Foundation Certificate in IT Service Management, NHS

Ej Icatar’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• reference requests
• getting back in touch