Dee Copeland Patience, PMP

Current

Housing Trust Fund Program Administrator at TDHCA

Past

Robert Mueller (Mueller Austin) Implementation Plan Advisory Commission at Austin City Council
Copeland Group (Principal/Independent Broker) at Keller Williams Realty
Program/Project Manager, Business Process Analyst at Apple Computer

Quality/Business Process Analyst (Continued in next position) at Apple Computer
Technical Support Team Help Desk/Manager at Apple Computer
Senior Sales Associate-Supervisor at NordicTrack

see less...

3 more...

Education

Leadership Austin
Texas State University-San Marcos

Recommended

5 people have recommended Dee

Connections

243 connections

Industry

Government Administration

Websites

My Company

Dee Copeland Patience, PMP’s Summary

* PMP Certified Project Manager with 7+ Years advanced project/program management and business process improvement experience in a results-oriented team environments for public and private sector entities. Currently supervise staff in the administration of the $22 million Texas affordable housing trust fund program.

* Experienced in public/government contract management and performance monitoring, compliance, procurement, Uniform Grant Management Standards (UGMS), decision and feasibility analysis, stakeholder and risk management, financial oversight, RFQs and Notices of Funding Availability (NOFAs). Adept at using PMI/ASQ methodologies and IIBA business process analysis to streamline and optimize operations, lead global and state-wide projects, implement IT solutions and develop Standard Operating Procedures (SOPs).

* 6+ Years Real Estate Development, Investments, Brokerage. Researched, analyzed and evaluated markets, labor statistics and demographics data to lead clients to an investment decision. Specializations included land and income property acquisition, infill development, green building, sustainable development, repositioning, rehabilitation, and disposition. Prior appointments include the city advisory commission for the 711-acre Mueller Austin mixed-use, mixed-income redevelopment project.

* 12+ Years in Management, Operations, Leadership, Negotiation and Influence, Training, Employee Development, Team Building, Public Speaking, Writing, Strategic Marketing and Communications.

Dee Copeland Patience, PMP’s Specialties:

Team and Community Leadership,
Program and Project Management,
Procurement and Contract Management,
Business Process Analysis and Improvement,
Process Mapping and Standard Operating Procedures (SOPs).

Dee Copeland Patience, PMP’s Experience

Housing Trust Fund Program Administrator

TDHCA

(Government Administration industry)

September 2008 — Present (1 year 6 months)

Responsible for evaluation, reporting and management of the $22M state fund, including expedient response to Senate inquiries and Legislative requests. Apply project and program management methodology to the implement and expand Texas Housing Trust Fund (HTF) programs, the only state-authorized funds dedicated to increasing Texas' supply of affordable housing. Perform senior-level consultative and technical work while supervising staff in the planning, development, and implementation of the HTF Program to ensure the provision of affordable housing developments in accordance with federal, state and departmental guidelines.

Additional Core Competencies:
* Contract management and oversight of sub-recipients.
* Trend and process analysis for program improvement and operational efficiency.
* Overseeing the development and revisions of program policies, guidelines, and procedures.
* Supervising staff that authors and delivers training and provides technical assistance for successful program implementation.
* Analyzing and responding to changes in statutes that affect the program.
Robert Mueller (Mueller Austin) Implementation Plan Advisory Commission

Austin City Council

(Government Agency; Government Administration industry)

2007 — 2008 (1 year )

Appointed by Austin City Council to the Commission in 2007. The Council created the ten-member Robert Mueller Municipal Airport Advisory Group by resolution on June 26, 1997. Among other tasks, the Council charged the Advisory Group to work with the City Council RMMA Redevelopment/Reuse Subcommittee, City Staff, and ROMA Design Group, the consultant team, in the preparation of the Master Plan for the redevelopment of the 711-acre mixed use, mixed-income site.
Copeland Group (Principal/Independent Broker)

Keller Williams Realty

(Privately Held; Real Estate industry)

March 2004 — September 2008 (4 years 7 months)

Principal of the Copeland Group at Keller Williams Realty prior to forming an independent real estate brokerage firm. Specialized in assisting developers, real estate investors, and builders with the acquisition, new construction, or rehabilitation and disposition of land and single family infill developments. Specialized in green custom home builders and mid-level investors. Core Services included Turnkey Marketing, Infill Development assistance, Green Construction, and Project Management.

Committee Appointments: National Association of REALTORS (NAR) Young Realtors Advisory Committee, Texas Association of REALTORS (TAR) Land Use and Transportation Task Force, and Austin Board of Realtors (ABOR) Grievance Committee, Mueller Austin City Advisory Commission (RMMA-PIAC) for 711 acre mixed-use redevelopment.

Additional Core Competencies:
* Establish criteria for site selection, including constraints, opportunities and best use.
* Manage timelines, schedules, budget, costs, and contract adherence.
* Verify data, expenditures, payments, fees, and resources to ensure accuracy and timely execution.
* Identify and resolve bottlenecks and other issues.
* Write contracts and negotiate amendments.
* Analyze and manage risk, resolve conflicts and issues.
* Ensure compliance from principals and providers.
* Provide analysis, presentations and reports to investor clients as needed.
Program/Project Manager, Business Process Analyst

Apple Computer

(Computer Hardware industry)

February 2002 — July 2005 (3 years 6 months)

Continued duties from previous position.

Developed, implemented, and documented programs and processes to improve business quality and efficiency. Produced and implemented reporting methods for backend processes that may not have a current system in place. Created and delivered training as necessary. Launched projects designed to streamline processes, including End of Life strategies for service parts and global system updates or implementations. Documented and consolidated systems for Europe, Canada, and United States.

Coordinated planning, initiation, execution, controlling and closure phases of all projects assigned. Controlled and monitored the progress and schedule of assigned projects. Communicated both verbally and in writing with project stakeholders, management, and others the project status and risks as well as any outstanding issues and recommendations for resolving those issues. Planned, assigned, and coordinated the work of others in a matrixed resource environment.
Quality/Business Process Analyst (Continued in next position)

Apple Computer

(Computer Hardware industry)

July 2001 — February 2002 (8 months)

Created and maintained appropriate project documents including the Project Development Plan, the Project Schedule (Work breakdown structure), Acceptance Test Plan, and project communications, including stakeholder sign-offs on key deliverables based on agency guidelines.

Developed, proposed, and implemented strategic and quality improvement plans with Contact Center Management, Operations, Communications, and Service Program managers. Evaluated case notes and live calls from contact center technical support agents. Generated weekly, monthly, quarterly, and yearly reports. Collected data from sources as appropriate to analyze and identify issues. Performed root cause analysis to identify underlying issues in support, systems, and procedures.
Technical Support Team Help Desk/Manager

Apple Computer

(Public Company; 10,001 or more employees; AAPL; Computer Hardware industry)

June 1999 — July 2001 (2 years 2 months)

Moved into management from Tier 1/Tier 2 Technical Support. Provided daily supervision and promoted the development of a Desktop Technical Support Team. Developed solutions to improve the business and quality of Applecare support. Maintained customer satisfaction levels by ensuring agents sustain superior technical knowledge and customer skills. Ensured proper phone and case management coverage to meet demand. Reported service and support concerns to the appropriate groups and monitor responses to make sure they met customer needs.
Senior Sales Associate-Supervisor

NordicTrack

(Sporting Goods industry)

October 1997 — November 1999 (2 years 2 months)

Managed associates to maintain a superior customer service and sales environment. Trained new-hires. Communicated organizational goals and policies. Fostered manager-employee interaction. Advised Senior Manager. Developed schedules. Supervised payroll. Produced reports and employee evaluations. Resolved customer service issues. Suggested resolutions to customer dissatisfaction. Exceeded monthly sales goals by at least 150% on average. Trained and managed development of employees.

Dee Copeland Patience, PMP’s Education

Leadership Austin

Essentials Class , Community Leadership Training , 2007 — 2008
Texas State University-San Marcos

BA , Communications , 1995 — 2002

Minor in Business Administration.
Honors: Deans List, Scholastic Achievement Awards, Abernathy and LBJ Scholarships

Activities and Societies:

Black Student Alliance, Pre-law Honor Society

Additional Information

Dee Copeland Patience, PMP’s Websites:

My Company

Dee Copeland Patience, PMP’s Groups:

AFFILIATIONS
• Leadership Austin
• Project Management Institute (PMI)
• Executive Women in Texas Government (EWTG)
• National Black MBA Association

LEADERSHIP
• Leadership Austin Graduate and Alumni 2008
• Executive Women in Texas Government 2009
• ABOR Grievance Committee '07
• Contributor-GeekEstateBlogs.com '07-'08
• Contributor-REALTOR Magazine's YPN Blog '08
• Keller Williams ALC, Education Chair '07
• Austin City Advisory Commission- Mueller Austin '07-08
• NAR Young Professionals Advisory Board
• TAR Land Use & Transportation Task Force ‘08

BUSINESS
Austin Board of REALTORS® '03-'08
Bootstrap Austin Entrepreneur Network Since 2006
Capital City Chamber '04-'06
Council of Residential Specialist (CRS) '06-'08
Institute for Luxury Home Marketing '08
National Black MBA Association Austin-Founding Member ‘07
Real Estate Buyer Agent Council (REBAC) '04-'08
Real Estate Networking Club-Austin (RENC)
Seniors Real Estate Council (SREC) '04-'08