David Costelloe

Current

• Senior Manager at PwC Consulting

Past

• Managing Consultant at PA
• Programme Director at GHL
• Director, Head of Performance Improvement Consulting at Logical Strategy

• Principal Consultant at PricewaterhouseCoopers
• Principal Consultant at PA Consulting Group
• Product Line Manager at Energis
• Featurenet Voice Applications Product Manager at BT
• Systems Engineering Manager at BT
• Analyst at PRS

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6 more...

Education

• IMD (International Institute for Management Development) - Business Programs
• University of Oxford
• Lusaka Boys School

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Recommended

4 people have recommended David

Connections

49 connections

Industry

Management Consulting

David Costelloe’s Summary

David helps businesses undertake major change, including transformation programmes and M&A. His work draws on expertise and knowledge of effective methods built during 12 years’ line management experience in telecoms and eleven years working in blue chip consulting. He leads initiatives to analyze cost structures and processes, define improvement opportunities, develop robust, bankable plans for cost reductions and synergies and reports on value potential to management and other stakeholders. He then drives through implementation. He typically works in telecommunications, media and technology businesses, or those requiring his expertise in customer front office operations – for example retail finance, energy and online retail.

David Costelloe’s Specialties:

Key skills:
Architecting business solutions for cost reduction and performance improvement
Business and technology change
Project management/delivery
Establish new processes and controls
Diligence, post deal planning/PMI
Customer service expert
Product Launch and Product Management

David Costelloe’s Experience

• Senior Manager

  PwC Consulting

  (Partnership; 10,001 or more employees; PwC; Accounting industry)

  2006 — Present (3 years )

  M&A and Performance Improvement Consulting

• Managing Consultant

  PA

  (Privately Held; 1001-5000 employees; Management Consulting industry)

  September 2005 — September 2006 (1 year 1 month)

  Outsourcing and performance improvement of contact/customer service centres

• Programme Director

  GHL

  (Privately Held; 1001-5000 employees; Financial Services industry)

  2003 — 2005 (2 years )

  Delivered integration of two servicing operations onto the same operating model by implementing new systems and converting mortgage data on legacy systems to enable migration.

• Director, Head of Performance Improvement Consulting

  Logical Strategy

  (Information Technology and Services industry)

  March 2001 — March 2003 (2 years 1 month)

• Principal Consultant

  PricewaterhouseCoopers

  (Partnership; 10,001 or more employees; PwC; Accounting industry)

  April 1998 — March 2001 (3 years )

• Principal Consultant

  PA Consulting Group

  (Privately Held; 1001-5000 employees; Management Consulting industry)

  April 1996 — April 1998 (2 years 1 month)

• Product Line Manager

  Energis

  (Privately Held; 1001-5000 employees; EGS; Telecommunications industry)

  1993 — 1996 (3 years )

  Generated multi million pound annuity revenues for Energis by launching then growing a rich, innovative and ground breaking telecoms services portfolio. Employee 25, recruited and ran team of product managers to support launch plans. Made and delivered implementation and business plans. Encountered and resolved severe implementation issues during lengthy project.

• Featurenet Voice Applications Product Manager

  BT

  (Public Company; 10,001 or more employees; BT; Telecommunications industry)

  1985 — 1993 (8 years )

  Created multi million pound annuity revenue steam by delivering to market, with adventurous premium pricing strategy, BT’s first network based Call Centre services.

• Systems Engineering Manager

  BT

  (Public Company; 10,001 or more employees; BT; Telecommunications industry)

  1985 — 1993 (8 years )

  Improved customers’ communications infrastructure and met £M sales and performance targets during three years in BT’s NAM
  unit. Worked with account managers to develop opportunities within key BT customers (IBM, British Gas, Marks & Spencer,
  Wimpey etc)

• Analyst

  PRS

  (Automotive industry)

  1985 — 1986 (1 year )

David Costelloe’s Education

• IMD (International Institute for Management Development) - Business Programs

  MBA , 1990 — 1991

• University of Oxford

  MA , Engineering, Economics & Management , 1980 — 1984

  Four year degree with time spent in industry. Now awarded as an MEng

• Lusaka Boys School

  1969 — 1972

Additional Information

David Costelloe’s Interests:

Cooking, music, theatre, reading Football - Arsenal Football Club, Racquet sports

David Costelloe’s Honors:

Exhibitioner at Brasenose College, University of Oxford
Sainsbury Management Fellowship to fund IMD MBA
BT Scholarship to fund IMD MBA