Branch Manager/Loan officer at Home America Mortgage
Greater Atlanta Area
- Current
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- Branch Manager/Loan officer at Home America Mortgage
- Past
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- Branch Manager at Countrywide - Full Spectrum Lending Division
- Branch Operations Manager at Countrywide Full Spectrum Lending
- Asst Branch Manager at Conseco Financial
- Recommended
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8 people have recommended Danny - Connections
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101
connections
- Industry
- Real Estate
- Websites
Danny Thornton’s Summary
Below are my 7 areas of concern for each customer:
Customer Service - I believe that this is the first and foremost of all traits of being a great loan officer. You can close 15 files a month & if you don't handle your customers with the best in service, you will never get repeat business.
Follow-up skills - In my 15+ years of customer service, I have seen more laziness than I would care to mention. Bottom line is, when you tell a customer that you will call them back in a timely manner, then do it. And this does not just stop with the customer. If you are dealing with an issue for a customer, then don't allow that issue to fall to the wayside because of neglect. Do not expect what you do not inspect.
Product Knowledge - most loan officer can't get a file through because they do not know their own products. When you stop learning, you might as well find another profession.
Time Management - too many loan officers don't now how to manage their own day. To many times have I seen loan officers that try to manage their day without a To Do List. If you are not making a plan, you are planning to fail.
Listening skills - when I mention this to new loan officers, I always get a weird look out of them. If you do not listen to your customer, how do you know what their needs are?
Management of a pipeline - I have seen so many loan officers lose a customer in the cracks because they can not manage more than a few files at a time. I always have told my staff to have 20 files working and know each and everyone of them. It use to amazing some of my staff that as a manager of a branch and having over 100 files in the pipeline working and another 100 being solicited, that when a customers name was mentioned, I could tell you about the file.
Honesty - this is something that I think all loan officer possess but do not always use. If you are honest to a customer, it will benefit you and them. The customer will trust you and refer you to people they know.
Danny Thornton’s Experience
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Branch Manager/Loan officer
Home America Mortgage
(Privately Held; 201-500 employees; Real Estate industry)
August 2007 — Present (1 year 2 months)
We are currently doing mortgage loans in GA/FL/SC/TN/AL/CO/MO. If you are in need of refinancing or just want to buy a home, then contact us today. You can access us on the web @ http://thorntonteam.com or by calling at 404-354-1115 for Danny or 404-354-2024 for Rich.
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Branch Manager
Countrywide - Full Spectrum Lending Division
(Public Company; 10,001 or more employees; CFC; Real Estate industry)
April 2004 — August 2007 (3 years 5 months)
Manage a branch of Account Executives and processors with the help of team managers and a Branch Operation Manager. Main objective is to make branch as profittable as possible.
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Branch Operations Manager
Countrywide Full Spectrum Lending
(Public Company; 10,001 or more employees; CFC; Financial Services industry)
March 2003 — March 2004 (1 year 1 month)
Manage the daily operations of the branch to include dealings with underwriting, processing, and funding of all loans. Responsible for all purchasing of supplies and maintainance of inside of office.
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Asst Branch Manager
Conseco Financial
(Public Company; 10,001 or more employees; Real Estate industry)
February 2002 — April 2003 (1 year 3 months)
Asst Manager in daily operations of the branch.
Additional Information
Danny Thornton’s Websites:
Danny Thornton’s Groups:
ActiveRain Real Estate Network, LinkedIn, Naymz, Digg, StumbleUpon,
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ActiveRainer's
Danny Thornton’s Contact Settings
Interested In:
- career opportunities
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
