Danny Thornton

Current

Co-Owner at R & D Management
Co-Owner/Admin at PositiveRealEstateProfessionals.com

Past

Loan officer/ Branch Manager at Taylor, Bean & Whitaker
Branch Manager at Countrywide - Full Spectrum Lending Division
Branch Operations Manager at Countrywide Full Spectrum Lending

Asst Branch Manager at Conseco Financial

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1 more...

Recommended

16 people have recommended Danny

Connections

183 connections

Industry

Real Estate

Websites

Danny Thornton’s Summary

Below are my 7 areas of concern for each customer:

Customer Service - I believe that this is the first and foremost of all traits of being a great loan officer. You can close 15 files a month & if you don't handle your customers with the best in service, you will never get repeat business.
Follow-up skills - In my 15+ years of customer service, I have seen more laziness than I would care to mention. Bottom line is, when you tell a customer that you will call them back in a timely manner, then do it. And this does not just stop with the customer. If you are dealing with an issue for a customer, then don't allow that issue to fall to the wayside because of neglect. Do not expect what you do not inspect.
Product Knowledge - most loan officer can't get a file through because they do not know their own products. When you stop learning, you might as well find another profession.
Time Management - too many loan officers don't now how to manage their own day. To many times have I seen loan officers that try to manage their day without a To Do List. If you are not making a plan, you are planning to fail.
Listening skills - when I mention this to new loan officers, I always get a weird look out of them. If you do not listen to your customer, how do you know what their needs are?
Management of a pipeline - I have seen so many loan officers lose a customer in the cracks because they can not manage more than a few files at a time. I always have told my staff to have 20 files working and know each and everyone of them. It use to amazing some of my staff that as a manager of a branch and having over 100 files in the pipeline working and another 100 being solicited, that when a customers name was mentioned, I could tell you about the file.
Honesty - this is something that I think all loan officer possess but do not always use. If you are honest to a customer, it will benefit you and them. The customer will trust you and refer you to people they know.

Danny Thornton’s Specialties:

Real Estate network - http://positiverealestateprofessionals.com
Smart Fresh Web Design - http://randdart.com

Danny Thornton’s Experience

Co-Owner

R & D Management

(Internet industry)

April 2009 — Present (8 months)

To help professionals gain more visibility by providing a great product with excellent customer service. We accomplish this by offering very low cost and highly efficient website presence to our clients. Whether we are building a personal site just for you or you are joining one of our network sites, our goal is to help take you to the next level.

If you want to learn more about us, then visit http://randdmgmt.com
Co-Owner/Admin

PositiveRealEstateProfessionals.com

(Real Estate industry)

November 2008 — Present (1 year 1 month)

Positive Real Estate Professionals (PREP) represents over ten years in the real estate industry combined with over twenty years in an integrated credit, technology, and customer service industry. A constant quest to uncover and effectively implement the latest in technological developments ensures that service providers will receive the most effective use of resources available when it comes to connecting them to clients.

Similarly, clients will reap the benefits of an extensive network of carefully vetted professionals from across the real estate industry spectrum. Clients can perform narrowly targeted searches based on the professional service needed and the location of a service provider. Clients can also use the articles contributed by real estate industry professionals on the site to learn about the many diverse aspects of the real estate industry. We highlight and recommend across eight real estate industry related fields:

• Real Estate Agent
• Lender / Mortgage Professional
• Builder
• Re-Modeler / Renovator
• Home Appraiser
• Home Inspector
• Home Owner’s Insurance Agent
• Home Stager
Loan officer/ Branch Manager

Taylor, Bean & Whitaker

(Privately Held; Financial Services industry)

August 2007 — January 2009 (1 year 6 months)

We are currently doing mortgage loans in GA/FL/SC/TN/AL/CO/MO. If you are in need of refinancing or just want to buy a home, then contact us today. You can access us on the web @ http://thorntonteam.com or by calling at 404-354-1115 for Danny or 404-354-2024 for Rich.
Branch Manager

Countrywide - Full Spectrum Lending Division

(Public Company; 10,001 or more employees; CFC; Real Estate industry)

April 2004 — August 2007 (3 years 5 months)

Manage a branch of Account Executives and processors with the help of team managers and a Branch Operation Manager. Main objective is to make branch as profittable as possible.
Branch Operations Manager

Countrywide Full Spectrum Lending

(Public Company; 10,001 or more employees; CFC; Financial Services industry)

March 2003 — March 2004 (1 year 1 month)

Manage the daily operations of the branch to include dealings with underwriting, processing, and funding of all loans. Responsible for all purchasing of supplies and maintainance of inside of office.
Asst Branch Manager

Conseco Financial

(Public Company; 10,001 or more employees; Real Estate industry)

February 2002 — April 2003 (1 year 3 months)

Asst Manager in daily operations of the branch.

Additional Information

Danny Thornton’s Websites:

Danny Thornton’s Groups:

ActiveRain Real Estate Network, LinkedIn, Naymz, Digg, StumbleUpon, Reddit, Mixx, Twitter, Positive Real Estate Professionals, Neighborhood WExpert Online, The Wordless Blog