Cindy Roque

Current

IT Client Manager at PRC

Past

Owner/Consultant at Contract Consulting
Technical Writer - Consultant at Greenberg Traurig
AVP at ABN AMRO - Citibank

Group Sales and Manager of Client Education at Fiserv
Trainer at JI Kislak
AVP at Vacation Break USA

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Education

Belmont University - Jack C. Massey Graduate School of Business

Recommended

12 people have recommended Cindy

Connections

215 connections

Industry

Information Technology and Services

Cindy Roque’s Summary

Over twenty five years experience in providing on-going analysis of internal business data including monthly reporting, core technology and operational products and services;
Operational documentation and analysis for best practices and standardization, - ad-hoc analysis, market intelligence, competitor analysis, and identifying new market opportunities.

Research and comparative analysis skills.
Provides interpretation of analysis between technical and business associates (make recommendations, identify underlying trends).
Articulate and detail oriented professional who works well with SME’s, frontline workers, and all levels of management.
Monitors operational productivity (process improvement recommendation) KPI’s and ROI.
Change Management, Quality management and Risk Management Board Member.
Leadership role with cross-functional product marketing and engineering teams - project implementation and execution.
Developed content for print, onscreen help and other media with various software solutions.
User test case, QA, troubleshoot errors, Data process mapping, storyboards and software simulations.
Dashboard creation and Full Life Cycle Product Implementation.

Cindy Roque’s Specialties:

• Technical Writing/Analysis
• Instructional Design
• Business Analysis/Procedures
• Help Desk and Desk Side Support
• Web and Graphic Design
• Curriculum Development
• Contract Negotiation

Cindy Roque’s Experience

IT Client Manager

PRC

(Privately Held; Outsourcing/Offshoring industry)

July 2009 — Present (5 months)

Liason between Technical/Operations - Client Support - Product Lifecycle Management & Support.
Owner/Consultant

Contract Consulting

(Information Technology and Services industry)

January 2006 — July 2009 (3 years 7 months)

Process Improvement
Documentation
Database Design
Instructional Design
Data Mapping
Technology
Technical Writer - Consultant

Greenberg Traurig

(Privately Held; Law Practice industry)

August 2007 — March 2009 (1 year 8 months)

Designs and delivers high-quality, on-point, customer-focused and comprehensive content for technical and user support. Translates complicated operational or software issues into usable. Multi-tasked to maintain daily requirements with sort/long term projects. Researches issues, collecting inputs from all levels of management/staff. Creates and provides input into templates, look and feel, and document presentation. Ex. written, comm. skills, editing/proofreading. Drives to deliver operational efficiencies. Ability to make timely, effective decisions with less than complete information, & influencing others. Familiarity with best practices for Oper. optimization. Successful cross-group collaboration, proven skills and exp. with relationship building, neg., & conflict management. Exp. Dev. reliable sch. for own work. Exp. successfully delivering tech & end-user doc. products on time, within a large scale environment.
AVP

ABN AMRO - Citibank

(Public Company; 10,001 or more employees; Banking industry)

October 2002 — May 2007 (4 years 8 months)

Database Design
Project Management
Education Services
Instructional Design/Technical Writing
Sales Counseling
Customer Service
Strategic Analysis
Group Sales and Manager of Client Education

Fiserv

(Public Company; 10,001 or more employees; FISV; Information Technology and Services industry)

1996 — 2002 (6 years )
Trainer

JI Kislak

(Information Technology and Services industry)

1999 — 2000 (1 year )
AVP

Vacation Break USA

(Information Technology and Services industry)

1987 — 1989 (2 years )

Cindy Roque’s Education

Belmont University - Jack C. Massey Graduate School of Business

BA/MA , Business Mgmt/Finance , 1998 — 2005

Activities and Societies:

Graduated with honors (Cume Lade and Honorary Distinction)
Active Member - American Society of Training and Development (ASTD)
Active Member - Association of Professional Mortgage Women (APMW)

Additional Information

Cindy Roque’s Groups:

ModernAnalyst.com - Business Analyst Community
Indeed.com
Recruiting Professionals Network
eMarketing Association Network
RecruitingBlogs
Writing Mafia
Free Resume Drop BOX - (Global Job Seekers)
Recruitment Consultants and Staffing Professionals (30.000+)
ABNAMRO
National Association of Colleges and Employers
BA forum [Business Analyst forum]
Retailers Industry Management Group: Merchandising, Finance, Supply Chain, E-commerce, IT Technology
Complete Career Network
Telecom Executives Business Network
Technical Writer Forum
Michel Reverte
Tek Systems Alumni
TEKsystems: South Florida Infrastructure
ABN AMRO Sunrise Operations
HR Professionals Who Want to Receive Free Resumes
Best Practices in Call Centers Worldwide
Beating the economic crisis - by working together
Online Training in All IT Technologies
Social-development.org - a call for ideas
Success With Twitter