Cindy Roque

Current

• Owner/Consultant at Contract Consulting

Past

• Technical Writer - Consultant at Greenberg Traurig
• AVP at ABN AMRO - Citibank
• Group Sales and Manager of Client Education at Fiserv

• Trainer at JI Kislak
• AVP at Vacation Break USA

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Education

• Belford University

Recommended

12 people have recommended Cindy

Connections

201 connections

Industry

Information Technology and Services

Cindy Roque’s Summary

Over twenty five years experience in providing on-going analysis of internal business data including monthly reporting, core technology and operational products and services;
Operational documentation and analysis for best practices and standardization, - ad-hoc analysis, market intelligence, competitor analysis, and identifying new market opportunities.

Research and comparative analysis skills.
Provides interpretation of analysis between technical and business associates (make recommendations, identify underlying trends).
Articulate and detail oriented professional who works well with SME’s, frontline workers, and all levels of management.
Monitors operational productivity (process improvement recommendation) KPI’s and ROI.
Change Management, Quality management and Risk Management Board Member.
Leadership role with cross-functional product marketing and engineering teams - project implementation and execution.
Developed content for print, onscreen help and other media with various software solutions.
User test case, QA, troubleshoot errors, Data process mapping, storyboards and software simulations.
Dashboard creation and Full Life Cycle Product Implementation.

Cindy Roque’s Specialties:

• Technical Writing/Analysis
• Instructional Design
• Business Analysis/Procedures
• Help Desk and Desk Side Support
• Web and Graphic Design
• Curriculum Development
• Contract Negotiation

Cindy Roque’s Experience

• Owner/Consultant

  Contract Consulting

  (Information Technology and Services industry)

  January 2006 — Present (3 years 7 months)

  Process Improvement
  Documentation
  Database Design
  Instructional Design
  Data Mapping
  Technology

• Technical Writer - Consultant

  Greenberg Traurig

  (Privately Held; Law Practice industry)

  August 2007 — March 2009 (1 year 8 months)

  Designs and delivers high-quality, on-point, customer-focused and comprehensive content for technical and user support. Translates complicated operational or software issues into usable. Multi-tasked to maintain daily requirements with sort/long term projects. Researches issues, collecting inputs from all levels of management/staff. Creates and provides input into templates, look and feel, and document presentation. Ex. written, comm. skills, editing/proofreading. Drives to deliver operational efficiencies. Ability to make timely, effective decisions with less than complete information, & influencing others. Familiarity with best practices for Oper. optimization. Successful cross-group collaboration, proven skills and exp. with relationship building, neg., & conflict management. Exp. Dev. reliable sch. for own work. Exp. successfully delivering tech & end-user doc. products on time, within a large scale environment.

• AVP

  ABN AMRO - Citibank

  (Public Company; 10,001 or more employees; Banking industry)

  October 2002 — May 2007 (4 years 8 months)

  Database Design
  Project Management
  Education Services
  Instructional Design/Technical Writing
  Sales Counseling
  Customer Service
  Strategic Analysis

• Group Sales and Manager of Client Education

  Fiserv

  (Public Company; 10,001 or more employees; FISV; Information Technology and Services industry)

  1996 — 2002 (6 years)

• Trainer

  JI Kislak

  (Information Technology and Services industry)

  1999 — 2000 (1 year)

• AVP

  Vacation Break USA

  (Information Technology and Services industry)

  1987 — 1989 (2 years)

Cindy Roque’s Education

• Belford University

  BA/MA , Business Mgmt/Finance , 1998 — 2005

  Activities and Societies:

  Graduated with honors (Cume Lade and Honorary Distinction)
  Active Member - American Society of Training and Development (ASTD)
  Active Member - Association of Professional Mortgage Women (APMW)

Cindy Roque’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch